May 17, 2017, 6:45 pm
Last edit by: threeoh
Overview
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Need more data on this.
Experiences:
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Need more data on this.
Experiences:
- 01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
- 02/2014 - Flight was cancelled due to weather; booked Amtrak with points, which was then delayed because of downed electrical wires; rented a car and drove home. Used print out from flightaware.com to show flight was cancelled, claimed non-points dollar amount for Amtrak ticket, got Chase (not insurance) to request receipts from vendors that weren't saved by OP. All was covered. Full report
- 04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
- 07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. Recommend keeping new and old boarding passes.
- 12/2014 - Trip delay in WAS (flight was delayed because of MX causing misconnect and overnight. Reward flight with taxes+fees on Chase card. OP + wife were covered $632 for a for a room, dinner, and taxi roundtrip from the airport. Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
- 07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
- 7/2017 - Delayed in EWR due to thunderstorms. ~$390 for hotel, uber, meals. Claim processed within a week, no issues. Full report.
- 9/2017 - Delayed in EWR due to Harvey. ~$499 for hotel, ubereats. Claim processed in 7 business days
- 1/2017 - $625 covered on two tickets on JetBlue award flight with taxes+fees on Chase in FLL. Missed connection due to Mx. Incl. $65 at Walgreens, r/t uber to hotel, uber home, $265 hotel, $180 meal. Tax, tip, and alcohol covered.
- 06/2017 - $258 covered for overnight delay hotel/dinner. Did not cover $50 to pick a seat on next day's flight. Full report
- 08/2017 - covered during ATC equipment failure leading to cancelled flight
- 08/2017 - covered with flightaware showing delay, no direct statement from carrier. Booked dummy return flight on Southwest to 'comply' with r/t requirement.
- 12/2017 - covered for forced overnight due to ATL "Power Outage". Entire ticket, including taxes, was paid for using Ultimate Reward points through my Reserve account. There was no credit card charge showing on my account.
- 1/2018 - covered for $500 including hotel tips, a drink, and minibar snacks w/ no receipt (but showed credit card statement with purchases listed)
- 1/2018 - covered rental + gas to drive to int'l gateway when feeder flight was cancelled.
- 3/2018 - covered int'l phone calls, roaming cell phone data (submitted phone bill), storage locker, and hotel.
- 4/2018 - covered hotel, meals/snacks, cold medicine, Uber ground transport for overnight due to weather. Award ticket with taxes/fees on CSR.
- 5/2018 - covered $250 in hotel, uber, two meals after missing a connection in a "painless but slightly drawn out" process. Had to request a different delay letter because first one didn't state cause of delay. Total turn-around time 40 days including re-requesting delay letter.
- 11/2018 - covered $300+ in hotel, 2 Ubers, 3 meals; did not cover seat charge or Uber home; originally booked with UR points (no CC charge)
- 7/2019 - covered $400+ in hotel, rental car, 3 meals, clothing/toiletries for me, wife and son for 24 hour delay; award tickets with taxes/fees in CSR.
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
CSP & CSR Trip Cancellation/Delay Insurance Issues/Comments (2016 - 2019)
Sep 21, 2019, 7:36 pm
#1156
Join Date: Sep 2014
Posts: 2,531
I skimmed through this thread and couldn't find the answer.
Booked a Condor flight on my Chase United Mileage Plus Card.
1) Due to fly out 09/12 8pm to FRA
2) Condor email me 09/12 9am to say flight pushed back 20 hours!
3) Called Condor and asked them to rebook me on a different carrier so I can get out on 09/12. Was told no.
4) Canceled ticket with Condor 09/12 11am and booked a more expensive flight on Turkish Airlines to MUC
Condor verbally said they will refund my ticket price, but the cancelation notice I received said $0 owing.
How should I proceed?
a) Should I claim the cost of the Condor ticket or the Turkish airlines ticket?
b) Can I claim the cost of the car rental to drive from FRA to MUC
c) I had to stay a night in MUC so paid for that as well.
I'm just trying to recoup some of my losts and looking for the path of least resistence.
Should I file an EC261 claim with Condor? I prefer not to as it will probably invalidate my trip insurance claim and they may take many months to reply if at all (their parent company filed for bankruptcy a few days ago!)
Thanks!
Booked a Condor flight on my Chase United Mileage Plus Card.
1) Due to fly out 09/12 8pm to FRA
2) Condor email me 09/12 9am to say flight pushed back 20 hours!
3) Called Condor and asked them to rebook me on a different carrier so I can get out on 09/12. Was told no.
4) Canceled ticket with Condor 09/12 11am and booked a more expensive flight on Turkish Airlines to MUC
Condor verbally said they will refund my ticket price, but the cancelation notice I received said $0 owing.
How should I proceed?
a) Should I claim the cost of the Condor ticket or the Turkish airlines ticket?
b) Can I claim the cost of the car rental to drive from FRA to MUC
c) I had to stay a night in MUC so paid for that as well.
I'm just trying to recoup some of my losts and looking for the path of least resistence.
Should I file an EC261 claim with Condor? I prefer not to as it will probably invalidate my trip insurance claim and they may take many months to reply if at all (their parent company filed for bankruptcy a few days ago!)
Thanks!
(b) Maybe. Mixed results reported on this thread. In general Trip Delay isn't meant to pay for onward travel but rental cars seem to squeak through sometimes, especially if they shortened your delay.
(c) Yes, Trip Delay should cover your hotel and meals in MUC.
Filing an EU261 claim against Condor won't invalidate any insurance claim -- (assuming flight was not delayed for weather / extraordinary event) the EUR 600 due to you is for inconvenience (and to incentivize carriers to operate on schedule) -- no connection to any insurance claim. If they paid for or reimbursed you for a hotel or meals, then you are correct you can't also claim that through your insurance. It's $0 and 5 minutes to file.
Sep 21, 2019, 7:44 pm
#1157
Join Date: Sep 2014
Posts: 2,531
Our return from Rome is delayed by two days because of a strike cancelling the first leg (flight) of our trip home. My scanning here has it look like we should have some trip delay coverage with CSP, correct? I have a screen shot of our flight on the list of cancelled flights: what else should I have in documentation of the reason? It's an Iberia mixed money-points award, the money paid on CSP.
Trip Delay covers you for $500 per person for hotel, meals, taxis you and immediate family (see wiki or pdf guide for definition of immediate family). It's not $500 per day, it's $500 total, so spend it wisely.
You will absolutely need a statement from the carrier stating the reason for the delay. The insurance requires this. If you don't have this you will have to write to them to get it. They will take an email, a screenshot from twitter DM, etc. basically anything in writing stating the cause of delay.
Sep 21, 2019, 8:35 pm
#1158
Suspended
Join Date: Aug 2019
Posts: 200
Thanks!
(a) No. Neither Trip Delay or Trip Cancellation cover the Condor ticket or the Turkish airlines ticket. However both European and American laws require Condor to give you a full refund (for EU, delays >5 hours, for USA "significant delays"), so you should have some luck either through normal customer service channels, through a DOT complaint, or through charging back on your credit card.
Can I not claim that $500 on trip cancellation insurance. Recall I had to cancel the Condor ticket because they were going to get me to my destination over 20 hours late.
Last edited by usedtobeimportant; Sep 21, 2019 at 8:41 pm
Sep 22, 2019, 8:18 pm
#1159
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
I skimmed through this thread and couldn't find the answer.
Booked a Condor flight on my Chase United Mileage Plus Card.
1) Due to fly out 09/12 8pm to FRA
2) Condor email me 09/12 9am to say flight pushed back 20 hours!
3) Called Condor and asked them to rebook me on a different carrier so I can get out on 09/12. Was told no.
4) Canceled ticket with Condor 09/12 11am and booked a more expensive flight on Turkish Airlines to MUC
Condor verbally said they will refund my ticket price, but the cancelation notice I received said $0 owing.
How should I proceed?
a) Should I claim the cost of the Condor ticket or the Turkish airlines ticket?
b) Can I claim the cost of the car rental to drive from FRA to MUC
c) I had to stay a night in MUC so paid for that as well.
I'm just trying to recoup some of my losts and looking for the path of least resistence.
Should I file an EC261 claim with Condor? I prefer not to as it will probably invalidate my trip insurance claim and they may take many months to reply if at all (their parent company filed for bankruptcy a few days ago!
Thanks!
Booked a Condor flight on my Chase United Mileage Plus Card.
1) Due to fly out 09/12 8pm to FRA
2) Condor email me 09/12 9am to say flight pushed back 20 hours!
3) Called Condor and asked them to rebook me on a different carrier so I can get out on 09/12. Was told no.
4) Canceled ticket with Condor 09/12 11am and booked a more expensive flight on Turkish Airlines to MUC
Condor verbally said they will refund my ticket price, but the cancelation notice I received said $0 owing.
How should I proceed?
a) Should I claim the cost of the Condor ticket or the Turkish airlines ticket?
b) Can I claim the cost of the car rental to drive from FRA to MUC
c) I had to stay a night in MUC so paid for that as well.
I'm just trying to recoup some of my losts and looking for the path of least resistence.
Should I file an EC261 claim with Condor? I prefer not to as it will probably invalidate my trip insurance claim and they may take many months to reply if at all (their parent company filed for bankruptcy a few days ago!
Thanks!
Best thing is to find the relevant thread, and make sure you specify which card you actually have so anyone responding can answer specifically to the card you have vs. one you may or may not have. But if you didn't use a CSP or CSR for at least part of the trip purchase, even if you have the card, then your CSP or CSR benefits are irrelevant as they won't apply.
Sep 22, 2019, 10:18 pm
#1160
Join Date: May 2014
Posts: 1,868
Haven't had a chance to do much research just yet, still not really sure where we stand. We had PE tickets for BRU-MCO for October 6th, with the TA portion on Thomas Cook. This flight is still available online, but Thomas Cook's website is now down and I'm less than confident we currently have a flight home. Our outgoing flight is on another airline, who will hopefully remain solvent for a few more days so we can get overseas, heh.
Anyway, we booked this flight on our CSR card. We just called Chase to see how the whole process works in this situation. The third party benefits specialist we spoke with apologized, but said that the website information must be wrong - that they changed the terms on 1 August 2019, and now insolvency of a supplier is not a covered problem. He said we can still submit a claim, but did not give us reason to be hopeful.
What is this all about? The documents I can pull up from the Chase website are from August 2018. For what it's worth, we booked the flight in April of 2019 - he said that still wasn't going to help us. I am somewhat hopeful he is wrong, but it does not make me particularly hopeful about the process generally.
Anyway, I'm going to bed, the alarm goes off early tomorrow morning. I'll do more research and check back in tomorrow after a bit of rest. Any advice you guys have for me would be much appreciated.
Anyway, we booked this flight on our CSR card. We just called Chase to see how the whole process works in this situation. The third party benefits specialist we spoke with apologized, but said that the website information must be wrong - that they changed the terms on 1 August 2019, and now insolvency of a supplier is not a covered problem. He said we can still submit a claim, but did not give us reason to be hopeful.
What is this all about? The documents I can pull up from the Chase website are from August 2018. For what it's worth, we booked the flight in April of 2019 - he said that still wasn't going to help us. I am somewhat hopeful he is wrong, but it does not make me particularly hopeful about the process generally.
Anyway, I'm going to bed, the alarm goes off early tomorrow morning. I'll do more research and check back in tomorrow after a bit of rest. Any advice you guys have for me would be much appreciated.
Sep 23, 2019, 1:22 am
#1161
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,147
Haven't had a chance to do much research just yet, still not really sure where we stand. We had PE tickets for BRU-MCO for October 6th, with the TA portion on Thomas Cook. This flight is still available online, but Thomas Cook's website is now down and I'm less than confident we currently have a flight home. Our outgoing flight is on another airline, who will hopefully remain solvent for a few more days so we can get overseas, heh.
Anyway, we booked this flight on our CSR card. We just called Chase to see how the whole process works in this situation. The third party benefits specialist we spoke with apologized, but said that the website information must be wrong - that they changed the terms on 1 August 2019, and now insolvency of a supplier is not a covered problem. He said we can still submit a claim, but did not give us reason to be hopeful.
What is this all about? The documents I can pull up from the Chase website are from August 2018. For what it's worth, we booked the flight in April of 2019 - he said that still wasn't going to help us. I am somewhat hopeful he is wrong, but it does not make me particularly hopeful about the process generally.
Anyway, I'm going to bed, the alarm goes off early tomorrow morning. I'll do more research and check back in tomorrow after a bit of rest. Any advice you guys have for me would be much appreciated.
Anyway, we booked this flight on our CSR card. We just called Chase to see how the whole process works in this situation. The third party benefits specialist we spoke with apologized, but said that the website information must be wrong - that they changed the terms on 1 August 2019, and now insolvency of a supplier is not a covered problem. He said we can still submit a claim, but did not give us reason to be hopeful.
What is this all about? The documents I can pull up from the Chase website are from August 2018. For what it's worth, we booked the flight in April of 2019 - he said that still wasn't going to help us. I am somewhat hopeful he is wrong, but it does not make me particularly hopeful about the process generally.
Anyway, I'm going to bed, the alarm goes off early tomorrow morning. I'll do more research and check back in tomorrow after a bit of rest. Any advice you guys have for me would be much appreciated.
Sep 23, 2019, 8:25 am
#1162
Join Date: May 2014
Posts: 1,868
Well, we now know that we definitely don't have a flight home. We have yet to call Chase benefits back, I want to see what's going on before we do. Does anyone know where I can find all the benefits guides from the recent past? I have the 15 May 2018 from the Wiki above, and the 26 August 2018 version that is posted on the chase site currently. No idea how to find anything newer.
We've also never actually had to use these benefits. Are we supposed to / allowed to book the same class of travel (PE) that we originally booked? If not, and we have to book straight economy, will they at least cover our baggage costs, assuming they end up approving our claim? Can we switch airports to save some cash, since we don't know for sure that they'll end up reimbursing us? Do we have to book the cheapest reasonable option? I am so lost, and really frustrated with Chase's third party benefits department. I'm reminding myself to be grateful that we aren't dealing with this on our trip....
We've also never actually had to use these benefits. Are we supposed to / allowed to book the same class of travel (PE) that we originally booked? If not, and we have to book straight economy, will they at least cover our baggage costs, assuming they end up approving our claim? Can we switch airports to save some cash, since we don't know for sure that they'll end up reimbursing us? Do we have to book the cheapest reasonable option? I am so lost, and really frustrated with Chase's third party benefits department. I'm reminding myself to be grateful that we aren't dealing with this on our trip....
Sep 23, 2019, 8:39 am
#1163
FlyerTalk Evangelist
Join Date: Oct 2006
Location: SFO/SJC
Programs: UA Silver, Marriott Gold, Hilton Gold
Posts: 14,891
Well, we now know that we definitely don't have a flight home. We have yet to call Chase benefits back, I want to see what's going on before we do. Does anyone know where I can find all the benefits guides from the recent past? I have the 15 May 2018 from the Wiki above, and the 26 August 2018 version that is posted on the chase site currently. No idea how to find anything newer.
We've also never actually had to use these benefits. Are we supposed to / allowed to book the same class of travel (PE) that we originally booked? If not, and we have to book straight economy, will they at least cover our baggage costs, assuming they end up approving our claim? Can we switch airports to save some cash, since we don't know for sure that they'll end up reimbursing us? Do we have to book the cheapest reasonable option? I am so lost, and really frustrated with Chase's third party benefits department. I'm reminding myself to be grateful that we aren't dealing with this on our trip....
We've also never actually had to use these benefits. Are we supposed to / allowed to book the same class of travel (PE) that we originally booked? If not, and we have to book straight economy, will they at least cover our baggage costs, assuming they end up approving our claim? Can we switch airports to save some cash, since we don't know for sure that they'll end up reimbursing us? Do we have to book the cheapest reasonable option? I am so lost, and really frustrated with Chase's third party benefits department. I'm reminding myself to be grateful that we aren't dealing with this on our trip....
I don't think you should actually need any insurance. If you booked the ticket, and the airline is insolvent and not operating your flight, you should be able to do a chargeback based on the service you purchased not being fulfilled. Then you just a buy a new flight. If this was a part of a package where the other portions are still operating, just not sure how you determine how much value the flight back costs vs. the other portion of the package that are still valid. Perhaps call and see what an agent says about a chargeback in this kind of situation (declaimer: I've never had to use this process, with CSR or any other card, but that's part of the protection of purchasing with a credit card vs. with a debit card, cash, etc.).
Even if you used the insurance, replacement travel isn't typically covered, so you can book what you want. They reimburse the expenses you are out (change fee, cancel fee, if insolvent and not running the flight you purchased, the cost of that, etc.), but never the cost of the ticket to replace it. That has to be on your own.
Sep 23, 2019, 9:18 am
#1164
Join Date: Sep 2014
Posts: 2,531
Trip Delay covers new expenses you incur during the delay, but not onward travel. Some have successfully argued for a rental car home in place of a short cancelled flight as cheaper than a hotel/meals, but that's very YMMV and I don't see any reports of this thread on having new TATL tickets covered. It's just not an expense you have insured against.
There is other insurance in the world that will buy you new tickets, but this insurance does not.
We've also never actually had to use these benefits. Are we supposed to / allowed to book the same class of travel (PE) that we originally booked? If not, and we have to book straight economy, will they at least cover our baggage costs, assuming they end up approving our claim? Can we switch airports to save some cash, since we don't know for sure that they'll end up reimbursing us? Do we have to book the cheapest reasonable option? I am so lost, and really frustrated with Chase's third party benefits department. I'm reminding myself to be grateful that we aren't dealing with this on our trip....
If Thomas Cook can't refund your flight, that should be covered though I think no one has a report on this thread. As someone else mentioned you should be able to charge back on your credit card, which would be easier than going through the insurance.
If you have other travel insurance, it may cover new tickets. This insurance does not.
Sep 23, 2019, 10:15 am
#1165
Join Date: May 2014
Posts: 1,868
Well, that certainly makes things more plain - I had not realized that. We keep an annual plan mostly for medical issues, but did not purchase separate insurance for this trip.
Not that I'm actually considering this, but would cancelation of our return flight be grounds to cancel the whole trip, or a portion thereof? It is not a package, the only part that directly concerns Thomas Cook is the TA leg of the return flight, but both legs were booked together through Thomas Cook. The only reason we have a sleeper train booked to Brussels from Munich is to catch our flight home. Now it appears that our cheapest option is to find our way to London or Paris instead, but that would render our nonrefundable train tickets worthless.
I'm just sort of surprised that Chase's benefits actually provide no benefit if your return flight is canceled due to insolvency. I'm still hoping to find this 1 Aug 2019 version of the benefits guide. The one linked in the wiki is definitely out of date, but even the one on the chase site is a year older than the one the benefits representative referenced last night.
Not that I'm actually considering this, but would cancelation of our return flight be grounds to cancel the whole trip, or a portion thereof? It is not a package, the only part that directly concerns Thomas Cook is the TA leg of the return flight, but both legs were booked together through Thomas Cook. The only reason we have a sleeper train booked to Brussels from Munich is to catch our flight home. Now it appears that our cheapest option is to find our way to London or Paris instead, but that would render our nonrefundable train tickets worthless.
I'm just sort of surprised that Chase's benefits actually provide no benefit if your return flight is canceled due to insolvency. I'm still hoping to find this 1 Aug 2019 version of the benefits guide. The one linked in the wiki is definitely out of date, but even the one on the chase site is a year older than the one the benefits representative referenced last night.
Sep 23, 2019, 10:28 am
#1166
Join Date: Sep 2014
Posts: 2,531
Not that I'm actually considering this, but would cancelation of our return flight be grounds to cancel the whole trip, or a portion thereof? It is not a package, the only part that directly concerns Thomas Cook is the TA leg of the return flight, but both legs were booked together through Thomas Cook. The only reason we have a sleeper train booked to Brussels from Munich is to catch our flight home. Now it appears that our cheapest option is to find our way to London or Paris instead, but that would render our nonrefundable train tickets worthless.
Can't say I've seen a report of a parallel situation on this thread but seems like a good shot. A covered event triggered an interruption of your trip, and you missed out on some pre-paid travel plans.
Make sure to try to cancel the train tickets, or have the terms showing cancellation isn't possible. If there is residual value you'll have to wait for the value to expire.
Sep 23, 2019, 10:41 am
#1167
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,959
This is a current Chase benefits page:
https://www.chase.com/card-benefits/...reserve/travel
It links to the August 2018 guide:
https://www.chasebenefits.com/sapphirereserve2
I don't see that any more recent version has been published, and tour operator insolvency is specifically mentioned.
I would call again.
https://www.chase.com/card-benefits/...reserve/travel
It links to the August 2018 guide:
https://www.chasebenefits.com/sapphirereserve2
I don't see that any more recent version has been published, and tour operator insolvency is specifically mentioned.
I would call again.
Sep 23, 2019, 10:42 am
#1168
Join Date: May 2014
Posts: 1,868
I think this would be covered -- flight from MUC is cancelled so you fly direct from BRU (or by way of LON or PAR) and abandon your BRU-MUC train, I think the Trip Interruption insurance would reimburse you for the train (assuming insolvency is still covered under the Aug 2019 terms). Either way if the cheapest way home is to abandon the train tickets, do that as it will be cheaper whether or not the insurance reimburses you for the train tickets.
Can't say I've seen a report of a parallel situation on this thread but seems like a good shot. A covered event triggered an interruption of your trip, and you missed out on some pre-paid travel plans.
Make sure to try to cancel the train tickets, or have the terms showing cancellation isn't possible. If there is residual value you'll have to wait for the value to expire.
Can't say I've seen a report of a parallel situation on this thread but seems like a good shot. A covered event triggered an interruption of your trip, and you missed out on some pre-paid travel plans.
Make sure to try to cancel the train tickets, or have the terms showing cancellation isn't possible. If there is residual value you'll have to wait for the value to expire.
It sounds like, regardless, I should quickly book something that will get us home in time for work on Monday the 7th. If we have to forego the nonrefundable train to Brussels, so be it, that money is gone no matter what.
Sep 23, 2019, 10:44 am
#1169
Join Date: Sep 2014
Posts: 2,531
Unfortunately, I may have described it poorly. We had originally planned to leave Munich after Oktoberfest, take the sleeper train to Brussels, and catch our flight home (via London) from there. It is the very last leg that has been canceled. We can still do that, but flights are significantly more expensive out of Brussels than they are out of Paris or London. Flights directly out of Munich are insane, of course, everyone else is trying to get home as well - that is why we planned to head to Brussels in the first place.
It sounds like, regardless, I should quickly book something that will get us home in time for work on Monday the 7th. If we have to forego the nonrefundable train to Brussels, so be it, that money is gone no matter what.
It sounds like, regardless, I should quickly book something that will get us home in time for work on Monday the 7th. If we have to forego the nonrefundable train to Brussels, so be it, that money is gone no matter what.
Sep 23, 2019, 11:12 am
#1170
Join Date: May 2014
Posts: 1,868
I just want to thank everyone for helping me get my head straight about this situation. I'm still unhappy, but at least I'm getting our ducks in order to make it home.