Originally Posted by
rhwbullhead
They never even asked for more info formally. I just saw when I checked it that it was still processing and two items were supposedly awaiting upload (relationship to other traveler and cancellation reason letter). Again this was stuff I emailed to them but apparently they didn't receive...
This is pretty common. They aren't very thorough about going through the stuff you send them and they aren't very proactive about asking for more. Even if you already sent it, just send it again.