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Old Aug 28, 2007 | 5:17 pm
  #46  
 
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More thoughts.

Op-ups should not be a consideration for a flight. That is not what a passenger is entitled to. It is just a means for the airline to maximise the use of the flight (and revenue) with little additional cost.

Passenger should also expect less, e.g., on meal selection and lounge access, for an op-up.
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Old Aug 28, 2007 | 7:55 pm
  #47  
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I think the main point here is that CX treats OW-elites better than the other OW airlines treat CX elites. Yes this is a business decision by CX, but leaves a sour taste in your mouth when flying a OW airline and you don't feel like you are special.
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Old Aug 29, 2007 | 12:31 am
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I dont get some of the comments regarding treating OWE/S worse can somehow mean that MPO members will be treated better. In this case MPO members are already treated better than OWE/S.

I really do not understand prioritising staff over paying pax. I do a reasonable amount of J flying on CX each year but credit to AA and I am based in Oz... I would be annoyed if a staff member got an op-up over someone paying for a fare.

I am stunned at the vitriol towards OW elites using the Wing/Pier - it is one of the reasons I route through HKG and use CX - if I was punted to the QF F lounge or some pseudo-OW lounge in the current KA lounge I would route via SIN on QF or BA.
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Old Aug 29, 2007 | 12:51 am
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I think CX will continue to treat other OW elites well. The staff/ID90 op-ups should not affect J passengers as I believe they will likely pay the coach fare. It will probably just increase the chance of J->F op-up for the J passengers.

As far as op-ups for revenue/non-revenue tickets, I believe the only consideration CX has is whether the passenger is ticketed for the cabin, regardless of award or revenue.
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Old Aug 29, 2007 | 1:46 am
  #50  
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Originally Posted by simongr
I am stunned at the vitriol towards OW elites using the Wing/Pier - it is one of the reasons I route through HKG and use CX - if I was punted to the QF F lounge or some pseudo-OW lounge in the current KA lounge I would route via SIN on QF or BA.
If you are a OW elite travelling on CX, then go ahead and use the CX lounges.

I get a little irked tho when QF/BA pax are using the CX lounges at HKG causing the CX lounges to get overcrowded. However I don't think they should be denied that benefit since it is a OW entitlement, and them's the rules. And I guess I am happy with the status quo, since I have also taken advantage of this benefit when using the QF lounge at SIN while flying CX. But CX should really work out a solution to their overcrowded F lounges in HKG.
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Old Aug 29, 2007 | 1:57 am
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Originally Posted by sxc
But CX should really work out a solution to their overcrowded F lounges in HKG.
I saw comments about overcrowded F lounges. However, they were never crowded when I was there. I normally depart in the morning or mid-afternoon. Are they crowded at night?
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Old Aug 29, 2007 | 2:03 am
  #52  
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Originally Posted by cxfan1960
I saw comments about overcrowded F lounges. However, they were never crowded when I was there. I normally depart in the morning or mid-afternoon. Are they crowded at night?
If I am there before 9 am, or after 8 pm, the F lounge is crowded when I have been there.
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Old Aug 29, 2007 | 3:25 am
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Originally Posted by cxfan1960
I saw comments about overcrowded F lounges. However, they were never crowded when I was there. I normally depart in the morning or mid-afternoon. Are they crowded at night?
They are very crowded around 11pm, as a lot of flights to Europe leave around midnight, including two to LHR.
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Old Aug 29, 2007 | 3:57 am
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Originally Posted by sxc
I get a little irked tho when QF/BA pax are using the CX lounges at HKG causing the CX lounges to get overcrowded. However I don't think they should be denied that benefit since it is a OW entitlement, and them's the rules. And I guess I am happy with the status quo, since I have also taken advantage of this benefit when using the QF lounge at SIN while flying CX. But CX should really work out a solution to their overcrowded F lounges in HKG.
But this is one of the main benefits of airlines joining an alliance. CX only have a lounge at MEL all the other Australian ports they fly to they use the QF Club. HKG is CX's home port so they should, and do, offer the best facilities there.
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Old Aug 29, 2007 | 4:48 am
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Originally Posted by simongr
I dont get some of the comments regarding treating OWE/S worse can somehow mean that MPO members will be treated better. In this case MPO members are already treated better than OWE/S.

I really do not understand prioritising staff over paying pax. I do a reasonable amount of J flying on CX each year but credit to AA and I am based in Oz... I would be annoyed if a staff member got an op-up over someone paying for a fare.

I am stunned at the vitriol towards OW elites using the Wing/Pier - it is one of the reasons I route through HKG and use CX - if I was punted to the QF F lounge or some pseudo-OW lounge in the current KA lounge I would route via SIN on QF or BA.

I 100% agree. I give CX a ton of business, most of it in J. I've stayed in BA's FFP because CX don't status match and I didn't see why I should start at the bottom. Plus the whole point of OW is that my status on one carrier should be recognised on another. Honestly if this is truly representative of the way that CX feels about OW, then I suspect I'll be giving SQ more of my company's money from now on. So unlike an HK company to be so short-sighted
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Old Aug 29, 2007 | 6:09 am
  #56  
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Originally Posted by bensyd
although probably quite rare of DM+ and DM's who do very little flying on CX but still have status with them, should they be treated as less valuable by CX because they never fly on CX metal?
CX does have a minimum 4 sector rule and I don't think you can get DM+ without flying any CX sectors as they award these based on CX revenue.

Generally I would dare say >50% of all DMs do fly CX majority of the time and CX do track it as well.

I would say compare to a QF WP who obtained the status based on purely flying CX (except for 4 compulsory sectors on QF) vs a DM who flies CX to get the status, then the DM will be definitely more attractive to CX compare to the QFWP.

Also remember CX still have to pay the respective airline for their FFP as well if you credit you CX travels to their programme.
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Old Aug 29, 2007 | 6:19 am
  #57  
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Originally Posted by simongr
I dont get some of the comments regarding treating OWE/S worse can somehow mean that MPO members will be treated better. In this case MPO members are already treated better than OWE/S.

I really do not understand prioritising staff over paying pax. I do a reasonable amount of J flying on CX each year but credit to AA and I am based in Oz... I would be annoyed if a staff member got an op-up over someone paying for a fare.

I am stunned at the vitriol towards OW elites using the Wing/Pier - it is one of the reasons I route through HKG and use CX - if I was punted to the QF F lounge or some pseudo-OW lounge in the current KA lounge I would route via SIN on QF or BA.

example. Offering YOU a Prioirty baggage means there are more tagged bags, hence affect us as MPOs. No other Oneworld airline offers this. ALso CX's priority system is the best SYSTEMwide and actually works unlike QF/BA even at their homeports!

Your "reasonable amount" of CX travel might not even compare to a true DM+/DM. Also it is not even out of your own pocket as Full J Class and you are just on corporate discount. Sure it is still valuable on CX, but never assume without you CX will collapse.

Why are you stunned towards the resentment of Oneworld elites using the Wing and Pier? BA separates the F Class lounge @ LHR.

After another DONE4 I came to realise the dispairty of the quality of the lounge.

Even the worse CX lounge (eg. the old NRT lounge) is still miles better than what AA offers in the US!
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Old Aug 29, 2007 | 6:21 am
  #58  
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Originally Posted by bensyd
But this is one of the main benefits of airlines joining an alliance. CX only have a lounge at MEL all the other Australian ports they fly to they use the QF Club. HKG is CX's home port so they should, and do, offer the best facilities there.
Urmm Even before Oneworld CX used the QF lounge (after they shut down the CX lounge in SYD). CX actually have to pay QF per visit

I am not sure of the situation of the Wing and Pier, I do hope AA/QF/BA do get charge per visit.
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Old Aug 29, 2007 | 7:09 am
  #59  
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Originally Posted by rtwdone4
I would say compare to a QF WP who obtained the status based on purely flying CX (except for 4 compulsory sectors on QF) vs a DM who flies CX to get the status, then the DM will be definitely more attractive to CX compare to the QFWP.
I don't understand why this would be so? If each customer is spending $100k/year on flights I'm not sure CX would care where they were banking their miles or who they were elite with.
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Old Aug 29, 2007 | 7:22 am
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Originally Posted by rtwdone4
example. Offering YOU a Prioirty baggage means there are more tagged bags, hence affect us as MPOs. No other Oneworld airline offers this. ALso CX's priority system is the best SYSTEMwide and actually works unlike QF/BA even at their homeports!
I have never had any problems with baggage at Australian airports when my bags are tagged priority they are among the first out. LHR is a nightmare but that is true for CX as well. QF do sometimes tag OW elites bags as priority, but this is not a formal policy like with CX

Originally Posted by rtwdone4
Also it is not even out of your own pocket as Full J Class and you are just on corporate discount.
err...because every DM pays for all their travel


Originally Posted by rtwdone4
Why are you stunned towards the resentment of Oneworld elites using the Wing and Pier? BA separates the F Class lounge @ LHR.
Yes they separate the F lounge at LHR from the J lounge and only allow F pax BA Golds and OW Emeralds in. The Concorde room is only for F pax, but that shouldn't be a problem because the F lounge is pretty comfy anyway.





Originally Posted by rtwdone4
Urmm Even before Oneworld CX used the QF lounge (after they shut down the CX lounge in SYD). CX actually have to pay QF per visit

I am not sure of the situation of the Wing and Pier, I do hope AA/QF/BA do get charge per visit.
Every airline gets charged when a pax uses another OW lounge.
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