Who are the ugly DMs?
May 1, 2017, 7:25 pm
#61
Join Date: Oct 2009
Location: ORD [formerly] + HKG
Programs: CX Diamond, AA exExPlat, BAEC exGold, HH Diamond, Hyatt Globalist, Starriott Titanium, GE
Posts: 2,966
Where do you get comment cards from and how can I make sure that someone actually reads this? I'm a relatively new DM and have received some excellent service and would definitely take a few minutes post flight to write something positive. Those super long surveys don't seem to be very effective though as you can't personalize for the FA.
I guess alternatively you can approach them in the galley (the SP if in J etc) and tell them you appreciate their service a lot and would be happy to write in a few words. It actually doesn't matter to the ISM/SP most of the time, but the ones compassionate and caring to their younger peers would happily oblige and give you the list of operating crew in that cabin along with the form.
The one thing that I suggest not to do is to ring the bell and straightaway ask for just 'a comment form'. They will immediately freak out and think you're going to complain or they screwed up on something...especially knowing that you're DM
Sadly, ever since I know that CX actually does not track partner elites activity, much contrary to the consensus here, (at least on board/to the operating crew), I stopped writing compliments (well and to some extent, complaints)...
May 1, 2017, 7:34 pm
#62
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
Saw this on CX Secrets this morning
#7101
If u purchased an economy or premium economy ticket u eat/drink whatever is reserved for that cabin, period! Don't ask to be served business class wine/cheese, cavier from first class just because u are a member. Secondly is it so hard to say please and thank u these days? And the way some people talk down to cabin crew like trash is unacceptable . Manners dont cost a penny! We are here to make sure u have a comfortable and safe journey and also essentially save your life if something happened..not to lick your ... and take your sh*t
If u purchased an economy or premium economy ticket u eat/drink whatever is reserved for that cabin, period! Don't ask to be served business class wine/cheese, cavier from first class just because u are a member. Secondly is it so hard to say please and thank u these days? And the way some people talk down to cabin crew like trash is unacceptable . Manners dont cost a penny! We are here to make sure u have a comfortable and safe journey and also essentially save your life if something happened..not to lick your ... and take your sh*t
May 1, 2017, 11:01 pm
#63
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
That leads me to a question: do you actually receive a reply from CX? In my experience, they only reply 10% of the time and when they do, it's a template. It's annoying because I often feel that I am wasting my time on this.
This is what I mean by answering properly and making one feel that their time writing the comment was not wasted. Look at the lead time as well. Mind you that JASL is not even an airline,it's a handling agent at HKIA (they handle many airlines in HKG, including BA, VS, LH, NZ, CA, SQ, AY, KE, EK, AK and like 20 others),yet they looked up my complaints /compliments history and looked up the files of the employees in question.
Sorry for the OT, the issue of CX feedback has been annoying me for too long now.
This is what I mean by answering properly and making one feel that their time writing the comment was not wasted. Look at the lead time as well. Mind you that JASL is not even an airline,it's a handling agent at HKIA (they handle many airlines in HKG, including BA, VS, LH, NZ, CA, SQ, AY, KE, EK, AK and like 20 others),yet they looked up my complaints /compliments history and looked up the files of the employees in question.
Sorry for the OT, the issue of CX feedback has been annoying me for too long now.
May 2, 2017, 1:43 am
#64
Join Date: Oct 2012
Location: LCA/KUL/RGN
Programs: RJ Gold, AZ E+, Air Asia Platinum
Posts: 2,189
May 3, 2017, 11:52 am
#65
Join Date: Jun 2016
Programs: Marriott Titanium, Hilton Diamond, Hyatt Explorist, Marco Polo Gold
Posts: 1,084
Where do you get comment cards from and how can I make sure that someone actually reads this? I'm a relatively new DM and have received some excellent service and would definitely take a few minutes post flight to write something positive. Those super long surveys don't seem to be very effective though as you can't personalize for the FA.
I was told it helps with their evaluations and promotions (not the main factor, but a factor none-the-less)
May 3, 2017, 1:43 pm
#66
Join Date: Jan 2011
Location: London/ Hong Kong
Programs: CX SL, BAEC Gold, IHG, Hyatt, Starwood,Ritz Carlton Reward
Posts: 122
For me, the purser actually said 'Mr jasjasper, I noticed you usually fly with BA (I'm BA Gold), well I'm glad you gave QF a try this time. Please let me or my colleagues know if you need anything on this flight to make it a pleasant one.'
In my opinions, that's a much more sincere and heart felt greetings from the purser than the standard tag line greeting from CX, which means nothing more than the offering of an Evian bottle. Then of course, QF W shares the exact same catering as J, including the wine list and main course so one isn't expected to demand anything from 'up front' unlike CX.
Funny that QF is only a 4* airline and CX 5*. lol
May 3, 2017, 2:49 pm
#67
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Wow. That's impressive.
May 3, 2017, 6:01 pm
#69
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
Personal experience on QF W between LHR and DXB. Purser actually greeted EVERYONE in W, with extra chat for OWS/ OWE.
For me, the purser actually said 'Mr jasjasper, I noticed you usually fly with BA (I'm BA Gold), well I'm glad you gave QF a try this time. Please let me or my colleagues know if you need anything on this flight to make it a pleasant one.'
In my opinions, that's a much more sincere and heart felt greetings from the purser than the standard tag line greeting from CX, which means nothing more than the offering of an Evian bottle. Then of course, QF W shares the exact same catering as J, including the wine list and main course so one isn't expected to demand anything from 'up front' unlike CX.
Funny that QF is only a 4* airline and CX 5*. lol
For me, the purser actually said 'Mr jasjasper, I noticed you usually fly with BA (I'm BA Gold), well I'm glad you gave QF a try this time. Please let me or my colleagues know if you need anything on this flight to make it a pleasant one.'
In my opinions, that's a much more sincere and heart felt greetings from the purser than the standard tag line greeting from CX, which means nothing more than the offering of an Evian bottle. Then of course, QF W shares the exact same catering as J, including the wine list and main course so one isn't expected to demand anything from 'up front' unlike CX.
Funny that QF is only a 4* airline and CX 5*. lol
May 3, 2017, 8:23 pm
#70
Join Date: Aug 2015
Location: London
Programs: Thai Royal Orchid Plus Gold, BA Silver, Alitalia Freccia Alata
Posts: 348
Here's a fun post though:
#7068
"To the F/EY crew on Apr/LGW and May/ORD flights:
Please refrain from offering help in J cabin during the Dine on Demand trial. Such actions would prevent the company from obtaining unrealistic trial results, as well as hampering the pioneers' chance to display their capabilities... Look, they signed up for it.
請各位同事唔好響 Dine on Demand trial 期間去 J 幫手，以免導致試驗結果出錯，及妨礙”先鋒小組“展現光芒嘅機會... 記住，佢哋係自願去做嘅"
#7068
"To the F/EY crew on Apr/LGW and May/ORD flights:
Please refrain from offering help in J cabin during the Dine on Demand trial. Such actions would prevent the company from obtaining unrealistic trial results, as well as hampering the pioneers' chance to display their capabilities... Look, they signed up for it.
請各位同事唔好響 Dine on Demand trial 期間去 J 幫手，以免導致試驗結果出錯，及妨礙”先鋒小組“展現光芒嘅機會... 記住，佢哋係自願去做嘅"
May 3, 2017, 9:28 pm
#71
Join Date: Jul 2005
Location: Hong Kong
Programs: CX Diamond, UA Platinum, SPG Plat, Marriott Plat
Posts: 123
Sin may be a strong word, but IMO its not appropriate
Sorry to sound cold-hearted, but those pre-flight drinks are a benefit to F/J class passengers. I do not see that listed anywhere on "Emerald Tier Benefits". While it may seem an innocuous request, it does reduce the ability of the ISM/Staff to serve other customers.
May 3, 2017, 9:28 pm
#72
Join Date: Jan 2011
Location: London/ Hong Kong
Programs: CX SL, BAEC Gold, IHG, Hyatt, Starwood,Ritz Carlton Reward
Posts: 122
On a tangent, on the topic of water bottles - I was presented a water bottle ICNHKG few days ago as the SOP greetings- little miss grumpy in 39A (i was in 39C) saw my shiny Evian and asked ISM for some water - BC brought back a plastic glass - 39A tasted the water, and the conversation goes:
39A: I don't want this tap water. I don't drink tap water. And your water tastes disgusting
BC: Sorry miss. Would you like any other drink?
39A: No, I want bottled water. Evian
BC: errrrrrr. Let me check with my colleague
FP arrives: Hello miss. I'm sorry but bottled water are reserved for our top tier members
39A: I'm a member too. Why don't I deserve one? I simply can't drink the tap water on the plane. It's disgusting
FP: Sorry miss, from our records, you're a MPC green...
bla bla bla gets boring. Had I not taken a sip out of my bottle, I'd have just given her my bottle to shut her up. Talk about SOP backfiring....
May 6, 2017, 5:27 pm
#73
Join Date: Sep 2011
Location: MNL
Programs: CX MPO DM, Le Club Accor Platinum, World of Hyatt Explorist
Posts: 2,284
On a tangent, on the topic of water bottles - I was presented a water bottle ICNHKG few days ago as the SOP greetings- little miss grumpy in 39A (i was in 39C) saw my shiny Evian and asked ISM for some water - BC brought back a plastic glass - 39A tasted the water, and the conversation goes:
39A: I don't want this tap water. I don't drink tap water. And your water tastes disgusting
BC: Sorry miss. Would you like any other drink?
39A: No, I want bottled water. Evian
BC: errrrrrr. Let me check with my colleague
FP arrives: Hello miss. I'm sorry but bottled water are reserved for our top tier members
39A: I'm a member too. Why don't I deserve one? I simply can't drink the tap water on the plane. It's disgusting
FP: Sorry miss, from our records, you're a MPC green...
bla bla bla gets boring. Had I not taken a sip out of my bottle, I'd have just given her my bottle to shut her up. Talk about SOP backfiring....
39A: I don't want this tap water. I don't drink tap water. And your water tastes disgusting
BC: Sorry miss. Would you like any other drink?
39A: No, I want bottled water. Evian
BC: errrrrrr. Let me check with my colleague
FP arrives: Hello miss. I'm sorry but bottled water are reserved for our top tier members
39A: I'm a member too. Why don't I deserve one? I simply can't drink the tap water on the plane. It's disgusting
FP: Sorry miss, from our records, you're a MPC green...
bla bla bla gets boring. Had I not taken a sip out of my bottle, I'd have just given her my bottle to shut her up. Talk about SOP backfiring....
May 6, 2017, 5:29 pm
#74
Join Date: Dec 2014
Programs: British Airways Executive Club Gold
Posts: 1,073
Sorry to sound cold-hearted, but those pre-flight drinks are a benefit to F/J class passengers. I do not see that listed anywhere on "Emerald Tier Benefits". While it may seem an innocuous request, it does reduce the ability of the ISM/Staff to serve other customers.
May 6, 2017, 7:14 pm
#75
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
The thing is, why shouldnt the owe/dm/go be given some preferential treatment if they in general brings cx heaps of revenue? It wouldnt be of the benefit of cx and shareholders not to do so.
we just hv to draw the line somewhere.
we just hv to draw the line somewhere.