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-   -   How exactly does CX Waitlist work for awards? (https://www.flyertalk.com/forum/cathay-pacific-cathay/1581009-how-exactly-does-cx-waitlist-work-awards.html)

synthkeys Nov 13, 2018 3:20 am

So, I'm waitlisted for an J class upgrade on a flight this weekend, HKG-EWR. Waitlist will empty tomorrow. I called MPC this afternoon to see if I could nudge them to confirm. EF is showing J7C6D0I0W7R6E6. They wouldn't confirm. However, agent told me to call every day until the flight to inquire about confirmation. I've never heard of this before. Is this a standard practice? I assumed I would have to wait until departure date and try instant upgrade at the airport.

etkuo Nov 13, 2018 4:54 pm

This is probably route dependent (I have been doing R->U upgrades between YYZ and HKG consistently for the past 5+ years), but I would say I score most (like 85%) of my redemption upgrades within the last 4 days of departure after the waitlist has expired. U class seats do get released within the last few days up to departure. I usually monitor ExpertFlyer loads "crazily" during the last few days, and call every time I see a change (increase) in the selling loads. Many times as soon as the loads change I called and got the upgrade seat. This goes all the way to as close as T-3 hours that I got a seat when the load went from J1C1D1I1 to J2C2D2I2. Interestingly while I was trying to ticket the redemption upgrade, I saw that I got an op-up and managed to call MPC back to cancel the redemption upgrade.

Chatter Nov 15, 2018 10:32 pm


Originally Posted by jerrythegreat12 (Post 30401914)
a lot of people hold the ticket a longtime before departure, some time before departure, they cancel the trip.
A very interesting thing is in CX system, you can hold a ticket forever for free

CX changed the rules half yr ago. The ticketing deadline shortens dramatically and may vary depending on booking class. The only exception is if you are DM

hungryballerina Nov 18, 2018 8:13 pm

Advice on CX award ticket
 
Hello everyone. I'm currently confirmed for a first class award ticket from MNL-HK-SFO on December 11. However my return ticket has been waitlisted since August. I checked KVS and as of today it says F2 A2 for the December 19 SFO-HK leg. (I'm more concerned with long haul anyway), what are my chances of getting confirmed? At what point should I give up? My deadline is December 9 but that seems to be cutting it too close. Any advice is appreciated! I am a Marco Polo Gold member. Thanks in advance!

percysmith Nov 18, 2018 8:16 pm

None. Push the deadline to 15 Dec, but it is very likely you will be flying outbound with no assurance there will be redemption inbound. Happens a lot under post-22/6 now.

hungryballerina Nov 18, 2018 8:21 pm

*sigh* thought so... thanks.

sscywong Nov 19, 2018 5:58 am

This really happens a lot nowadays... Previously I usually get at least some kind of round trip tickets confirmed (mine were mostly companion, not straight redemption) before my departure, and sometimes towards the day of inbound they will offer me the flight I want (and ask me for change fee... but usually I'll pay it... anyway)

Just now I've just given up my HKG-NRT companion waiting... Waitlist for over 3 months... Waitlist deadline extended 3 times already.... Seeing the loading dropped from wide open (9999 for JCDI), from seat map only less than 10 seats occupied to I5, I4 or even C2... At this very last moment (waitlist deadline again, one week to flight day) still only willing to release 450 xTPE to NRT for me, and not willing to release any return sector seat to me.... Finally cancelled the redemption waitlist, also cancelled the revenue ticket, and turned to JL paid tickets... and at the same time keep seeing them giving out op-up continuously...

Idiot revenue management...

Kilian Zoll Nov 20, 2018 3:15 am

Would anyone be so kind to check CX738 DXB-HKG on 31 Dec? We got 2x J seats waitlisted as an upgrade from Y.

percysmith Nov 20, 2018 3:30 am


Originally Posted by sscywong (Post 30444851)
cancelled the revenue ticket, and turned to JL paid tickets... and at the same time keep seeing them giving out op-up continuously...

Idiot revenue management...

What idiot. CX is smart to sell tickets and not take your miles!

percysmith Nov 20, 2018 3:36 am


Originally Posted by Kilian Zoll (Post 30448061)
Would anyone be so kind to check CX738 DXB-HKG on 31 Dec? We got 2x J seats waitlisted as an upgrade from Y.

J9 I4

Kilian Zoll Nov 20, 2018 4:42 am


Originally Posted by percysmith (Post 30448081)


J9 I4

Sorry for my ignorance - but what does that mean in terms of upgrade chances?

percysmith Nov 20, 2018 5:27 am


Originally Posted by Kilian Zoll (Post 30448172)
Sorry for my ignorance - but what does that mean in terms of upgrade chances?

I'm Swarovski-challenged
Particularly post-22/6

Kilian Zoll Nov 20, 2018 6:27 am


Originally Posted by percysmith (Post 30448258)


I'm Swarovski-challenged
Particularly post-22/6

I went ahead and upgraded to a paid J ticket - I'm sick of being waitlisted for months, having the waitlist drop a few days before departure and then hoping to upgrade on check-in. Particularly on a NYE flight.

sscywong Nov 20, 2018 8:21 am


Originally Posted by percysmith (Post 30448074)

What idiot. CX is smart to sell tickets and not take your miles!

Maybe... They lost some cash revenue from my D fare ticket + accounting revenue from some miles v.s. maybe can take two more Y class revenue and offer op-up to them (they were selling L2 for the flight selling C2 at the same time, and selling Q5 for the flight selling I4)

percysmith Nov 20, 2018 8:25 am


Originally Posted by sscywong (Post 30444851)
Just now I've just given up my HKG-NRT companion waiting... Waitlist for over 3 months... Waitlist deadline extended 3 times already.... Seeing the loading dropped from wide open (9999 for JCDI), from seat map only less than 10 seats occupied to I5, I4 or even C2... At this very last moment (waitlist deadline again, one week to flight day) still only willing to release 450 xTPE to NRT for me, and not willing to release any return sector seat to me.... Finally cancelled the redemption waitlist, also cancelled the revenue ticket, and turned to JL paid tickets... and at the same time keep seeing them giving out op-up continuously...

Idiot revenue management...


Originally Posted by sscywong (Post 30448711)
Maybe... They lost some cash revenue from my D fare ticket + accounting revenue from some miles v.s. maybe can take two more Y class revenue and offer op-up to them (they were selling L2 for the flight selling C2 at the same time, and selling Q5 for the flight selling I4)

I'm missing something. On a HKG-NRT flight, where can you upgrade to if your underlying fare is D?

sscywong Nov 20, 2018 8:33 am


Originally Posted by percysmith (Post 30448723)
I'm missing something. On a HKG-NRT flight, where can you upgrade to if your underlying fare is D?

I was waiting for a companion seat.... not D to Z...

jdmp Nov 20, 2018 12:07 pm

I've got 2x confirmed redemptions in J going to LAX in early/mid Dec. I am hoping that they will release some F seats to SFO or LAX in the days before my flight, in which case I would change over to F redemptions (unlikely I know, but I can dream...). Previously I would have just checked the website each morning, but I recently discovered Waitlisting after not having used it for the last 8 years of redeeming Cathay seats. I've gone ahead and Waitlisted 2x F seats on flights to SFO and LAX for the day of my flight and also the next day flights which leave just after midnight. 4 waitlisted F redemptions of 2 seats each...

After I did the redeeming I wondered if this was bad form to clog up the Waitlist with these speculative bookings. Also, I haven't been asked to pay anything yet, so I assume they are "free" until the waitlist clears and they ask me to pay the taxes and fees. Am I wrong and will cancelling the waitlist redemptions cause me to get hit with cancellation fees?

Please let me know! Thanks.

wp_kid Dec 1, 2018 11:39 am

I booked a paid PY trip on R class round trip with my company's travel supplier, then went on to the Asiamiles website to waitlist upgrade awards both ways. Also received email confirmation from AM regarding the waitlist request. However, I received a second email from the travel agency now indicating the outbound leg is on E class, with the return still on R.

Has anyone encountered this before? Will my waitlist request for outbound still hold and get processed if space frees up?

MilesLove Dec 1, 2018 4:01 pm

Hello again! Can anyone help me to check F availably for both 881 and 883 on Dec 15 please?
I will be greatly appreciated.

e39ng Dec 1, 2018 10:33 pm

Cx 883lax/b
22:40hkg/1
06:15 +2***/0
15:35

Code:

f5 a5 j6 c5 d4 i3 w5 r2 y7 b7 h6 k3
cx 881lax/b
23:55hkg/1
07:30 +2***/0
15:35

Code:

f3 a3 j9 c7 d7 i5 w6 r2 y1 b1

MilesLove Dec 2, 2018 6:53 pm


Originally Posted by e39ng (Post 30489317)
Cx 883lax/b
22:40hkg/1
06:15 +2***/0
15:35

Code:

f5 a5 j6 c5 d4 i3 w5 r2 y7 b7 h6 k3
cx 881lax/b
23:55hkg/1
07:30 +2***/0
15:35

Code:

f3 a3 j9 c7 d7 i5 w6 r2 y1 b1

Thank you so much.^^
F awards on both flights are still for waitlisting only, even going with Choice awards.

synthkeys Dec 2, 2018 8:12 pm


Originally Posted by wp_kid (Post 30487787)
I booked a paid PY trip on R class round trip with my company's travel supplier, then went on to the Asiamiles website to waitlist upgrade awards both ways. Also received email confirmation from AM regarding the waitlist request. However, I received a second email from the travel agency now indicating the outbound leg is on E class, with the return still on R.

Has anyone encountered this before? Will my waitlist request for outbound still hold and get processed if space frees up?

No have not encountered this before. Was the ticket issued already as R class both ways? How about the booking reference on Manage my Booking?

If inventory is released and you have priority on the waitlist, in theory you should get processed. In practice, since the June 22 revaluation, there's anecdotal stories here that award inventory has been reduced.

I've never had success clearing the waitlist as an MPC GO for an upgrade from PEY to J flying to/from NYC (JFK or EWR) - HKG. Either I get confirmed at time of booking by my travel agent calling MPC or if there is availability on the day of departure, I use instant upgrade at the airport. My strategy has been to pick flights with high availability (i.e I9) for HKG bound flight and try to get confirmed. If I can't get confirmation on the return, ex-HKG, I try for instant upgrade at HKG either with the check-in agent or at the lounge.

wp_kid Dec 2, 2018 10:05 pm

When I double checked this it looks like my tickets were issued twice (so 2 ticket numbers), but I clearly remember applying for the upgrade waitlist after the first one was issued. (Question: Is the AsiaMiles site smart enough anyway to disable waitlisting for a PY->J upgrade if it can tell that you are only on E fare?). On Manage My Booking the outbound sector already says E class.

I guess if this falls through, I'll also have Instant Upgrade to try at the airport.

etkuo Dec 2, 2018 10:21 pm


Originally Posted by wp_kid (Post 30492512)
When I double checked this it looks like my tickets were issued twice (so 2 ticket numbers), but I clearly remember applying for the upgrade waitlist after the first one was issued. (Question: Is the AsiaMiles site smart enough anyway to disable waitlisting for a PY->J upgrade if it can tell that you are only on E fare?). On Manage My Booking the outbound sector already says E class.

I guess if this falls through, I'll also have Instant Upgrade to try at the airport.

Site is probably not smart enough to disable the waitlist for PEY->J upgrade on E fare. However, let's say if the seat was released, I believe the final miles deduction and ticketing to U class would still go through a human, and the upgrade would not be able to ticket successfully if your underlying PEY fare was indeed E fare.

Instant Upgrade at airport is also subjected to the E fare limitation I believe.

Any chance you can confirm with your company supplier why your fare was changed from R to E?

wp_kid Dec 2, 2018 10:32 pm

Yeah, I'll try that tomorrow to see what happened. At least I have reference to the older ticket that had R on both legs. I hope they are still able to up-fare me to R without change fees.

percysmith Dec 2, 2018 10:44 pm

https://booking.qatarairways.com/nsp...eBooking.xhtml is also a very quick and dirty way to check fare class (now that Checkmytrip Amex https://classic.checkmytrip.com/plne...&SITE=XCMTXXNS and MyFlightsApp are permanently dead)

Denise Joy Cipriano Dec 7, 2018 9:34 pm

Can someone please help me check on the flight load of CX 288 FRA-HKG January 6 and how are the chances of it clearing?

percysmith Dec 8, 2018 12:08 am


Originally Posted by Denise Joy Cipriano (Post 30511474)
Can someone please help me check on the flight load of CX 288 FRA-HKG January 6 and how are the chances of it clearing?

Y9 S9
Good

Denise Joy Cipriano Dec 8, 2018 1:05 am


Originally Posted by percysmith (Post 30511721)


Y9 S9
Good

I’m sorry, I forgot to mention for business class.

thomas164 Dec 8, 2018 4:35 am

I am currently booked on 20/12/2018 CX527 NRT-HKG on PEY standard award for 4 people, and I was put on waitlist CX521 PEY on the same day for a later departure (The availability is shown as attached). Without any MPC members, anyone knows if I have any chance the waitlist would be cleared? Thanks!
J5 C4 D4 I2 W9 R9 E9 Y5 B4 H0 K0 M0L0 V0 S0 N0 Q0
(ps seating plan shows 14 empty seats and 6 blocked seats)

percysmith Dec 8, 2018 5:58 am

Not much. Y oversell llikely.

thomas164 Dec 8, 2018 7:34 am


Originally Posted by percysmith (Post 30512249)
Not much. Y oversell llikely.

Oh I didn’t realise that at first glance, so I guess I’ll stick with my original flight. Thanks!

blum81 Dec 9, 2018 12:38 am

I'm currently holding a PEY (R), just curious on what my chances are for my waitlist clearing.


CX 888 0 HKG
12/17/18 1:00 AM YVR
12/16/18 8:25 PM

F0 A0 J6 C6 D3 I1 W0 R0 E0 Y9 B9 H9 K9 M9 L9 V8 S7 N3 Q2

G-CIVC Dec 9, 2018 1:16 am


Originally Posted by blum81 (Post 30514764)
I'm currently holding a PEY (R), just curious on what my chances are for my waitlist clearing.


CX 888 0 HKG
12/17/18 1:00 AM YVR
12/16/18 8:25 PM

F0 A0 J6 C6 D3 I1 W0 R0 E0 Y9 B9 H9 K9 M9 L9 V8 S7 N3 Q2

This loading looks good to me despite the 0s. Call 3888 and use the buzzword!

blum81 Dec 9, 2018 7:05 am


Originally Posted by G-CIVC (Post 30514800)
This loading looks good to me despite the 0s. Call 3888 and use the buzzword!

Um... What's the buzzword? Sorry that kind of went over my head lol.

I figure my chances might have gotten better due to my wife needing to delay her flight. So now it's just 1 waitlist that needs to clear instead of 2.

Edit: forgot to mention my waitlist will end Dec 13th at 8:00pm. Just wondering if there anything I can do to 'push' this along.

AhmedF Dec 9, 2018 8:28 pm


Originally Posted by MilesLove (Post 30492063)
Thank you so much.^^
F awards on both flights are still for waitlisting only, even going with Choice awards.

Any luck? :)

thomas164 Dec 9, 2018 11:18 pm


Originally Posted by thomas164 (Post 30512137)
I am currently booked on 20/12/2018 CX527 NRT-HKG on PEY standard award for 4 people, and I was put on waitlist CX521 PEY on the same day for a later departure (The availability is shown as attached). Without any MPC members, anyone knows if I have any chance the waitlist would be cleared? Thanks!
J5 C4 D4 I2 W9 R9 E9 Y5 B4 H0 K0 M0L0 V0 S0 N0 Q0
(ps seating plan shows 14 empty seats and 6 blocked seats)

The availability is now updated as:
J4 C3 D3 I1 W9 R9 E9 Y9 B9 H9 K9 M9L8 V9 S9 N9 Q2
Not sure if there’s a problem with expertflyer/cx or it just reflects the inventory

MilesLove Dec 9, 2018 11:26 pm


Originally Posted by AhmedF (Post 30517308)
Any luck? :)

Not yet. I have tried waitlisting F for one flight in Standard award (which ended few days ago) and both flights in Choice award (which will end soon).
The 1st one didn't clear and the latter 2 are still on waitlisting.
Have tried searching F award flights again for these 2 flights and both award options are still for waitlisting only as usual.
By now, only the J booking on 883 is confirmed.

blum81 Dec 11, 2018 6:39 pm


Originally Posted by G-CIVC (Post 30514800)
This loading looks good to me despite the 0s. Call 3888 and use the buzzword!


So I guess the buzzword doesn't work in english on the 3888 number. Have tried about 3 times already.

Looks like some (I) tickets have freed up on my flight.

CX 888 0 HKG
12/17/18 1:00 AM YVR
12/16/18 8:25 PM 77W
Daily
77% / 17m F0 A0 J6 C6 D4 I3 W1 R0 E0 Y9 B9 H9 K9 M9 L9 V8 S7 N5 Q4


My waitlist expires tomorrow evening. I think this is the closest to the deadline I've been on any upgrades.

Does the system tend to wait last minute before confirming or is it luck of the draw?

MilesLove Dec 11, 2018 7:04 pm


Originally Posted by MilesLove (Post 30517654)
Not yet. I have tried waitlisting F for one flight in Standard award (which ended few days ago) and both flights in Choice award (which will end soon).
The 1st one didn't clear and the latter 2 are still on waitlisting.
Have tried searching F award flights again for these 2 flights and both award options are still for waitlisting only as usual.
By now, only the J booking on 883 is confirmed.

Update: waitlists of F did not cleared eventually. And both flights' F class seems completely full.


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