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Old Oct 29, 2013, 2:12 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: littlevoices
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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

**Updated, this no longer seems possible, per this thread: Stuck in HKG without being able to Exit , previously there was some view that it may be possible, but this appears to be moot: Using HKG departure-side lounges before clearing immigration
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Lounge Access and other Lounge FAQs

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Old Feb 8, 2018, 12:17 am
  #1306  
 
Join Date: Sep 2015
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Wing champagne bar gone.... I’m horrified, heading to the pier.
EDIT:My bad, it’s still there I just walked straight by it, I can’t remember it being so small.
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Old Feb 11, 2018, 3:25 pm
  #1307  
 
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Apologies as this is quite a basic question !
It also seems (to my hungover 5am mind) that the answer IS in the wiki but I may be misreading !!

In an hour or so I am taking my parents to BKK for an AY, Finnair, flight to HEL.
We are each flying business class.

Are we each allowed the Cathay lounge in our own right due to our biz class ticket on a One World partner ? (Wiki says yes (I think))

As a OWE (through QR) I know I should be afforded access to the Cathay lounge at BKK when flying a One World airline as managed it last time I travelled (on QR) with a bit of (polite) discussion & screenshots being shown at the entrance but they were not overly keen to grant access. Is this normal for people not flying Cathay ??
Should I also be able to take one guest in with me under this policy if I'm wrong about the OW biz tkt access mentioned above.

Cheers.

Cheers.
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Old Feb 11, 2018, 4:17 pm
  #1308  
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Originally Posted by Sisyphus1carus
Apologies as this is quite a basic question !
It also seems (to my hungover 5am mind) that the answer IS in the wiki but I may be misreading !!

In an hour or so I am taking my parents to BKK for an AY, Finnair, flight to HEL.
We are each flying business class.

Are we each allowed the Cathay lounge in our own right due to our biz class ticket on a One World partner ? (Wiki says yes (I think))

As a OWE (through QR) I know I should be afforded access to the Cathay lounge at BKK when flying a One World airline as managed it last time I travelled (on QR) with a bit of (polite) discussion & screenshots being shown at the entrance but they were not overly keen to grant access. Is this normal for people not flying Cathay ??
Should I also be able to take one guest in with me under this policy if I'm wrong about the OW biz tkt access mentioned above.

Cheers.

Cheers.
At each point you are seeking lounge access you are entitled to the highest lounge based on either class of service OR status.

Your biz class ticket gets you entry to all one world lounges. Your OWE also gets you access to all biz or first class lounges, with one guest.

So you can take you pick which you use and when. OWE if there’s a first class lounge available, or just show your biz class boarding pass if using a biz class lounge.

CX is usually very good granting access based on clas or service or status. If using status to gain entry (either flying economy, or trying to access the F lounge when flying economy or business) you will need the card, or it should be printed on a lounge invitation issued at check in.

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Old Feb 21, 2018, 11:42 am
  #1309  
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Arriving on CX 811 from BOS, connecting to Cathay Dragon to REP.. Looks like usually the remote gates. Is the Wing the best bet? Or should I check out the Pier? (F lounge)
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Old Feb 21, 2018, 12:02 pm
  #1310  
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Originally Posted by FlyingDoctorwu
Arriving on CX 811 from BOS, connecting to Cathay Dragon to REP.. Looks like usually the remote gates. Is the Wing the best bet? Or should I check out the Pier? (F lounge)
If its the first time then Pier is definitely worth checking out. Just leave early (perhaps 60 or 65 out) to avoid this happening.

​​​​​​​If you have a longer layover on the flight back then of course the Wing out and the Pier back in would be a perfect combination :P
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Old Feb 23, 2018, 4:15 am
  #1311  
 
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Did the full round of all 6 OW business class lounges in HKG. Started from the Pier, coming back up all the way to G16, and finally settled on the Wing.
Total of 3 hours, one glass of Champagne and one dish at each lounge...

Pier-Great and very quiet, but a little too dark for my taste.
Bridge - Too crowded (ostensibly because it is the first lounge most transit passengers see coming up from transit security)
Cabin - Worth a look, but not worth a stay.
Wing - Great but a little noisy, and the "wierd" view of the land-side car park. (I found it wierd looking at cars while sitting in a lounge).
Qantas lounge - Why oh why is it only sparkling wine? Worth a look, but not worth a stay.
G16 - Worth a look, but not a the stay.

I would stick to either the Pier or the Wing, depending on which end your flight is departing from!
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Old Feb 23, 2018, 4:41 am
  #1312  
sxc
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Originally Posted by Tokyoite
Did the full round of all 6 OW business class lounges in HKG. Started from the Pier, coming back up all the way to G16, and finally settled on the Wing.
Total of 3 hours, one glass of Champagne and one dish at each lounge...

Pier-Great and very quiet, but a little too dark for my taste.
Bridge - Too crowded (ostensibly because it is the first lounge most transit passengers see coming up from transit security)
Cabin - Worth a look, but not worth a stay.
Wing - Great but a little noisy, and the "wierd" view of the land-side car park. (I found it wierd looking at cars while sitting in a lounge).
Qantas lounge - Why oh why is it only sparkling wine? Worth a look, but not worth a stay.
G16 - Worth a look, but not a the stay.

I would stick to either the Pier or the Wing, depending on which end your flight is departing from!
Is G16 open??

And at The Wing, you know there is an upstairs?
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Old Feb 25, 2018, 2:31 pm
  #1313  
 
Join Date: Dec 2016
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On my first lounge tour I missed the left side (Bistro and Coffee Loft) of the Bridge. I found the right side (Bakery and Long Bar) to be a bit overcrowded and not very comfortable. Last trip, I stopped at the Bridge. First I went right and found it to be the same, overcrowded. Went over to the other side and enjoyed it much more. Far less crowded and more comfortable sitting area.

At the Wing J, upstairs always seems more crowded, although back at the coffee bar a little less so. If I want some privacy, downstairs is much better, especially that room with the easy chairs and no windows, next to the computer room. Usually very few if any people sitting in there. At Pier J it's not hard to get away from the crowds.
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Old Feb 25, 2018, 3:32 pm
  #1314  
 
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Originally Posted by Tokyoite
Did the full round of all 6 OW business class lounges in HKG. Started from the Pier, coming back up all the way to G16, and finally settled on the Wing.
Total of 3 hours, one glass of Champagne and one dish at each lounge...

Pier-Great and very quiet, but a little too dark for my taste.
Bridge - Too crowded (ostensibly because it is the first lounge most transit passengers see coming up from transit security)
Cabin - Worth a look, but not worth a stay.
Wing - Great but a little noisy, and the "wierd" view of the land-side car park. (I found it wierd looking at cars while sitting in a lounge).
Qantas lounge - Why oh why is it only sparkling wine? Worth a look, but not worth a stay.
G16 - Worth a look, but not a the stay.

I would stick to either the Pier or the Wing, depending on which end your flight is departing from!
How did you see G16? It's closed for a year....and called a different name when it re-opens soon?
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Old Feb 25, 2018, 9:27 pm
  #1315  
 
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My bad..totally mistook the G16 for another lounge I went to (Something called Plaza premium lounge, due to my priprity pass). As said, yes, G16 is not open yet, and I couldnt find it exactly....thanks for the correction.
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Old Feb 26, 2018, 12:02 am
  #1316  
 
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Hey guys, quick question. If I am arriving to HK on a Cathay Pacific flight in business class, but have a connecting flight with another airline (non-OW) around 4/5 hours later, do I still have access to the arrivals lounge?
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Old Feb 26, 2018, 12:23 am
  #1317  
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Yes, but you need to go landside through immigration/customs to get to the lounge, and leave enough time to get back airside.
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Old Feb 26, 2018, 3:12 am
  #1318  
 
Join Date: Nov 2007
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Originally Posted by rvlcr
Hey guys, quick question. If I am arriving to HK on a Cathay Pacific flight in business class, but have a connecting flight with another airline (non-OW) around 4/5 hours later, do I still have access to the arrivals lounge?
Tough situation. As christep says, your only OW lounge option is The Arrival, which is functional for showering (sometimes....) and free food but not much else. But you must go landside. If you said your stay was 6-7 hours that's an easy decision: go landside, Arrivals to freshen up if needed, and then hit the city for a few hours before coming back.

So it depends how long your transit is. If just 4 hours, that's probably the worst. Since The Arrival absolutely isn't something to go out of your way for. With just 4 hours, I'd advise just transiting back to airside and sitting down at a restaurant. Plenty of options depending on your budget. Or watch planes; if it's something you're into, HKIA has more widebody aircraft movements than any airport in the world, and they represent about 70pct of total traffic. Plus WiFi is free in the terminal, and there are scores of seats scattered about. It's a great airport to have no lounge access (... although it's also a great airport if you have CX departure lounge access too...)
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Old Feb 26, 2018, 7:14 am
  #1319  
 
Join Date: Jul 2009
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Originally Posted by QRC3288
Tough situation. As christep says, your only OW lounge option is The Arrival, which is functional for showering (sometimes....) and free food but not much else. But you must go landside. If you said your stay was 6-7 hours that's an easy decision: go landside, Arrivals to freshen up if needed, and then hit the city for a few hours before coming back.

So it depends how long your transit is. If just 4 hours, that's probably the worst. Since The Arrival absolutely isn't something to go out of your way for. With just 4 hours, I'd advise just transiting back to airside and sitting down at a restaurant. Plenty of options depending on your budget. Or watch planes; if it's something you're into, HKIA has more widebody aircraft movements than any airport in the world, and they represent about 70pct of total traffic. Plus WiFi is free in the terminal, and there are scores of seats scattered about. It's a great airport to have no lounge access (... although it's also a great airport if you have CX departure lounge access too...)
Slightly related - how efficient is HKG in terms of immigration and security? I have a 6 hour connection on Cathay (in the evening) and I'm still undecided if I should head into the city. I've been to Hong Kong before, so I don't need to go out of my way to see it again - although I'd like to. At the same time, I would like to sample the lounges. Can a return trip to Kowloon/Central be done in under 4 hours from arriving to being in the lounge?
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Old Feb 26, 2018, 7:34 am
  #1320  
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The bottleneck is normally baggage reclaim. Since you won't have that then yes, you should be able to get at least 90 minutes between getting off the Airport Express and back on it, and be back in the lounge within 4 hours.
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