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Old Oct 29, 2013, 2:12 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: littlevoices
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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

**Updated, this no longer seems possible, per this thread: Stuck in HKG without being able to Exit , previously there was some view that it may be possible, but this appears to be moot: Using HKG departure-side lounges before clearing immigration
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Lounge Access and other Lounge FAQs

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Old Sep 19, 2019, 4:05 am
  #1711  
 
Join Date: Nov 2007
Location: Hong Kong
Programs: CX, UA, Shangri-La, Hyatt, Starwood
Posts: 7,708
Originally Posted by ams2174
I'm guessing that if I fly pek-hkg in cx 1st and then onward to icn in cx biz on separate tickets then I will only get access to the business class lounges in hkg while in transit, presume that Cathay can check luggage all the way through tho?
Technically the answer is no to the lounge, and that's a very bizarre itinerary, but I actually think you still might have a chance at the First lounge in HK anyway. Definitely try. People in here seen to say CX F to any other CX flight in J usually gets access on same day.

As for luggage should be no problem
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Old Sep 19, 2019, 4:08 am
  #1712  
 
Join Date: Aug 2009
Programs: Ek Blue, BAEC Bronze, SQ Silver, HH Gold
Posts: 56
Many thanks for the quick reply, Yes its unusual but I cant book on a through ticket as using BA Avios and can only book separate legs
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Old Sep 19, 2019, 1:59 pm
  #1713  
 
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Originally Posted by somemale
I tried dissecting the earlier posts above about this, but still couldn't really figure out a definitive answer...

Planning on going to Koh Samui this October, and flights through CX.com are approx. 5K. If purchasing through an OTA it comes out to be around 3.7K however it's only listed as Bangkok Air and not a CX codeshare flight.

Would I still be able to check-in at the CX counters and get lounge access if I purchase through OTA? I'm quite sure the answer is no, however worth a shot in asking before I pull the trigger on either choice.
Originally Posted by sxc
In both cases you wouldn’t be able to check in at CX counters. You need to check in at the operating carrier.

If your ticket is not on the CX code you won’t have access to the CX lounge.
Not quite right. If you are CX GO (or even SL), you can access CX-operated lounges prior to the departure of any CX- or KA-coded flight at the airport of departure of that flight, even if it is operated by a non-oneworld carrier like PG. This is a true enhancement introduced earlier this year.
somemale likes this.
ernestnywang is offline  
Old Sep 30, 2019, 5:03 pm
  #1714  
 
Join Date: May 2017
Programs: IHG platinum
Posts: 21
Hi
I wonder if I will get cx F lounge access if my cx F longhaul flight jfk-hkg is separate reservation ( with 2 different reservation number )with my short haul flight hkg to mnl but on the same day (F long haul arriving same day as the short haul departs ). Cx F is mistakefare but the hkg to Hanoi route is departs 2 days after I land hkg so I bought another rt same day to mnl to gap in between.
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Old Sep 30, 2019, 5:19 pm
  #1715  
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Join Date: Mar 2001
Location: AU
Programs: former Olympic Airways Gold (yeah - still proud of that!)
Posts: 14,407
Originally Posted by Kevin Xie
Hi
I wonder if I will get cx F lounge access if my cx F longhaul flight jfk-hkg is separate reservation ( with 2 different reservation number )with my short haul flight hkg to mnl but on the same day (F long haul arriving same day as the short haul departs ). Cx F is mistakefare but the hkg to Hanoi route is departs 2 days after I land hkg so I bought another rt same day to mnl to gap in between.
Oneworld rules, and Cathay’s own rules allow lounge access based on the ingest class of service if connecting same day between long haul and short haul.

You’re arriving long haul first, connecting to short haul. So you will have F lounge access. Just show your inbound boarding pass together with that of the MNL flight.
LHR/MEL/Europe FF is offline  
Old Oct 1, 2019, 8:49 am
  #1716  
 
Join Date: Feb 2016
Location: Belgium
Programs: Qmiles
Posts: 65
Hi Lads,

I would like to know if I could visit the Salon plaza premium for free since I'm OW Emerald but on CX flight ?
I see this on the website of OW Sapphire but I don't know if it's accepted if I'm flying CX...
( I saw they have some sort of "bed" on the rest area...)

Compagnies aériennes

  • Finnair
  • Royal Jordanian
  • SriLankan Airlines Limited
  • Offre réservée aux clients éligibles qui voyagent à bord d'une de ces compagnies membres de oneworld uniquement.




Or the

Salon VIP Hong Kong Airlines – Club Bauhinia

( but I think they are closed since 2017)

https://fr.oneworld.com/-kbot/salons...t?location=HKG

bambooshoot is offline  
Old Oct 1, 2019, 5:01 pm
  #1717  
Ambassador, Hong Kong and Macau
 
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,803
Originally Posted by bambooshoot
Hi Lads,

I would like to know if I could visit the Salon plaza premium for free since I'm OW Emerald but on CX flight ?
I see this on the website of OW Sapphire but I don't know if it's accepted if I'm flying CX...
( I saw they have some sort of "bed" on the rest area...)
No access as OWE on CX BP

The Plaza Premium they've listed don't include the rest room service in any case - that is a separate paid-for facility.

However if you are after a rest room as an OWE, why not CX Pier lounge?
KcxGo likes this.
percysmith is offline  
Old Oct 6, 2019, 9:55 pm
  #1718  
 
Join Date: May 2017
Programs: IHG platinum
Posts: 21
Originally Posted by LHR/MEL/Europe FF
Oneworld rules, and Cathay’s own rules allow lounge access based on the ingest class of service if connecting same day between long haul and short haul.

You’re arriving long haul first, connecting to short haul. So you will have F lounge access. Just show your inbound boarding pass together with that of the MNL flight.
Even if they are not the same booking ? Thanks so much
Kevin Xie is offline  
Old Oct 6, 2019, 10:52 pm
  #1719  
 
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Originally Posted by bambooshoot
  • Finnair
  • Royal Jordanian
  • SriLankan Airlines Limited
  • Offre réservée aux clients éligibles qui voyagent à bord d'une de ces compagnies membres de oneworld uniquement.
It is very clearly stated here. You have to be on one of the above carriers to access.
ernestnywang is offline  
Old Oct 7, 2019, 10:44 am
  #1720  
Suspended
 
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
Originally Posted by Kevin Xie
Even if they are not the same booking ? Thanks so much
Yes. Just show your invound boarding pass.
christep is offline  
Old Oct 9, 2019, 6:08 pm
  #1721  
 
Join Date: Mar 2013
Programs: Qantas & Virgin Australia Platinum
Posts: 33
Hi all, my mum and sister fly into HKG on CX100 arriving at 21:35 and depart to JFK on CX888 at 00:30 so just shy of 3 hours total layover. They have no status but are flying in business class. Which lounge would be recommended? Priority will be to have a shower and perhaps a light meal and a coffee. Would prefer them to not drift too far from their boarding gate.
m2704s is offline  
Old Oct 9, 2019, 6:28 pm
  #1722  
 
Join Date: Oct 2019
Location: Sydney
Programs: QF Plat, SQ*G, HH Diamond, ALL Plat, IHG Plat
Posts: 40
Originally Posted by m2704s
Hi all, my mum and sister fly into HKG on CX100 arriving at 21:35 and depart to JFK on CX888 at 00:30 so just shy of 3 hours total layover. They have no status but are flying in business class. Which lounge would be recommended? Priority will be to have a shower and perhaps a light meal and a coffee. Would prefer them to not drift too far from their boarding gate.
Would recommend Pier J if their JFK flight departs from gate 30+, otherwise Wing J for a shower/meal and over to QF for a coffee.
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Old Oct 10, 2019, 10:44 am
  #1723  
 
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 6,437
Originally Posted by m2704s
Hi all, my mum and sister fly into HKG on CX100 arriving at 21:35 and depart to JFK on CX888 at 00:30 so just shy of 3 hours total layover. They have no status but are flying in business class. Which lounge would be recommended? Priority will be to have a shower and perhaps a light meal and a coffee. Would prefer them to not drift too far from their boarding gate.
All CX lounges at HKG have a shower and offer a light meal and a coffee. Gate assignment is pretty random at HKG, so I would say they should just find the lounge most convenient to them when they arrive at HKG.
ernestnywang is offline  
Old Oct 10, 2019, 11:51 am
  #1724  
 
Join Date: Apr 2018
Programs: CX ows, DL E+
Posts: 188
Originally Posted by m2704s
Hi all, my mum and sister fly into HKG on CX100 arriving at 21:35 and depart to JFK on CX888 at 00:30 so just shy of 3 hours total layover. They have no status but are flying in business class. Which lounge would be recommended? Priority will be to have a shower and perhaps a light meal and a coffee. Would prefer them to not drift too far from their boarding gate.
For showers, I recommend The Deck/Pier or Qantas
Coffee, The Wing/Bridge/Pier/Qantas
Light meal, all lounges
It really is up to which lounge is closer to which gate, though if they have the time and haven't been to any of the lounges, I recommend going to all of them.
Sozee is offline  
Old Oct 11, 2019, 6:34 am
  #1725  
 
Join Date: Jul 2017
Location: HKG
Programs: CX Gold, MB Titanium
Posts: 123
Originally Posted by ernestnywang

One thing that has not been clarified is whether GO and DM can guest pax on CX- or KA-coded code-share flights operated by a non-oneworld carrier, now that the members can access any CX's or KA's own lounges when departing on CX- or KA-coded code-share flights operated by a non-oneworld carrier, if they can physically access the lounge. I believe the answer would be yes, but it's not specifically written.
Any chance you found out the answer to this? If not, no worries. I'll find out later this month and can report back then.
somemale is offline  


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