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Old Oct 29, 2013, 2:12 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: littlevoices
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Lounge Admittance Policy and Guest Admittance Policy
Please see this link for details of lounge admittance for:
  • Marco Polo Members
  • Oneworld status holders
  • Business and First Class Passengers
  • People not flying Cathay Pacific or Dragonair
  • Guests


The following FAQs are addressed below:
  • What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
    • Which departures lounge should I use?
      • I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?
        • I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
          • Can I visit multiple lounges?
            • Do operational-upgrades (op-ups) come with upgraded lounge benefits?
              • Do mile-upgraded (award) tickets come with lounge benefits?
                • What if I want to meet up with fellow FlyerTalkers in CX lounges?
                  • Transiting through HKG and getting to the lounges
                    • Is it possible to visit airside lounges during a transit and then exit the airport?





What lounges does Cathay Pacific operate at HKIA (aka “what are my choices”)?
Cathay Pacific (together with subsidiary Dragonair) operate the following lounges at Hong Kong:

Departure lounges:
  • The Wing - First Class
  • The Wing - Business Class
  • The Pier - First Class
  • The Pier - Business Class
  • The Cabin - Business Class - Closed as of 1 May 2018
  • The Bridge - Business Class
  • The Deck - Business Class

All departure lounges are airside and are only accessible by passengers who have an onward boarding pass and who have cleared security and passport control.


Which departures lounge should I use?
Depending on your access entitlement, you can use any lounge in the terminal. You should check how long it takes to get to your departure gate from the lounge you choose

Food
  • The Wing - F Class, there is a buffet restaurant, and an a-la-carte menu, and a Champagne bar.
  • The Wing - J Class, there is a new Coffee Loft concept offering freshly brewed coffee and freshly baked pastries. Compared to The Pier, there is also a wider selection of savoury foods.
  • The Pier - F Class has an a la carte restaurant, and no buffet. It is the newest of the lounges, and the most up to date in Cathay's service offering.
  • The Cabin has The Deli and the Health Bar which offer made-to-order hot sandwiches and antipasti, and fresh juices. There is also a small western and Asian food buffet. There is no separate F class dining or seating at The Cabin. The Cabin is permanently closed.
  • The Bridge features The Bakery, which offers freshly baked bread and pizzas, as well as sandwiches, pastries, Asian and Western soups, and fresh salads. There is no separate F class dining or seating at The Bridge.
    F Class Lounge Menus: http://www.flyertalk.com/forum/catha...nge-menus.html

For details of what facilities are offered in each lounge, please refer to the links on the Cathay Pacific/Dragonair websites:

Cathay Pacific Hong Kong Airport Lounges


AusBT reviews of new CX lounges:
The Wing Business Class Review
The Wing First Class Review
The Bridge
The Pier First Class
The New Pier Business Class lounge



Discussion on CX Lounges World Wide:
New - The Bridge
The Wing - The Best Oneworld Business Lounge in the network?
Review of new F wing
Cathay Pacific – Chicago (ORD) Lounge
New CX lounge in SFO???
The New Pier First and Business Class lounges
The New Pier Business Class Lounge
London Heathrow lounge experience
The Deck



I am not a Marco Polo Club member. I am not travelling on a Cathay Pacific or Dragonair flight. Can I use one of the lounges?

Please see the above section which include details on Admittance policies.

The following can access Cathay Pacific lounges to the extent as detailed in the above admittance policy:
  • First and Business Class passengers flying oneworld marketed and operated flights, class of lounge depending on class of travel
  • Oneworld Sapphire members (including Marco Polo Gold members) departing on a oneworld marketed and operated flight, J lounges
  • Oneworld Emerald members (including Marco Polo Diamond members) departing on a oneworld marketed and operated flight, F or J lounges
  • Marco Polo Silver members departing on a Cathay Pacific or Cathay Dragon marketed and operated flight, J lounges (any lounge provided by CX to J passengers except for JFK, where SL members are directed to the Admiral's Club when it is open)
  • Marco Polo Silver, Gold, and Diamond members departing on a Cathay Pacific or Cathay Dragon marketed flight operated by another carrier, class of lounge depending on status, for Cathay Pacific-owned lounges only, if physically accessible and open.

If you do not fall into any of these categories you are out of luck (or you can be guested in).


I am arriving off CX First Class and connecting to a CX or KA flight in Business Class. Can I access the First Class lounge during my transit?
Yes. You will be issued with two lounge invitations when you check in for your flight, one for use at your outport and one for use in Hong Kong. Your Hong Kong lounge invitation will clearly display an invitation to "The Wing/Pier/Cabin/G16 Lounge - FIRST CLASS".
There is some discussion at this thread regarding long transits between a First Class and Business Class flights and lounge entitlement: F lounge use when departing J after long next day transit

Can I visit multiple lounges?
Yes. Although the lounge invitation is collected upon entry, a lounge invitation is not required to enter a lounge. Your boarding pass showing cabin and status, and your frequent flyer card if you are relying on oneworld access privileges, is sufficient. The first time you use a boarding pass to enter, the gate staff will need to scan it to check entry eligibility. A re-entry stamp will then be stamped on your boarding pass, this is so that subsequent entries using that boarding pass will not need it scanned.


Do operational-upgrades (op-ups) come with upgraded lounge benefits?
No. This is because an operational upgrade relates solely to needing to re-seat a passenger on board. There is no operational reason to provide other benefits associated with the upgraded travel class such as lounge entry, priority baggage, or bonus miles.

For example, unless he has status etc. allowing first class lounge entry, a business class traveller upgraded to first class for operational reasons will receive a first class boarding pass paired with a business class lounge invitation. Attempts to use the first class boarding pass to enter a first class lounge will be denied when the lounge agent scans his boarding pass. Similarly, an economy or premium economy class passenger op-up'ed to business class does not receive lounge benefits.


Do mile-upgraded (award) tickets come with lounge benefits?
Yes, award tickets have the same lounge benefits as a regular ticket.


What if I want to meet up with fellow FlyerTalkers in CX lounges?
You could try having a look at this thread: Lounge Meetup Master Thread


Transiting through HKG and getting to the lounges

To provide an idea of where the lounges are located throughout the airport:
  • The Wing is near gates 1-4, G16 is near Gates 15-19. Both of these are on the far east side of the concourse - the Wing is southeast, and G16 is northeast.
  • The Cabin is near gate 21, centrally located also on the eastern side of the concourse.
  • The Bridge is centrally located on the west side of the concourse, within a five minute walk from all gates 30-71. This is probably the most strategically located of all the lounges given the volume of gates it is close to.
  • The Pier is on the northwest side of the concourse, nestled among the 60s gates.
  • *As of now, there is no lounge on the southwest side of the concourse (gates 40), but the Bridge is no more than a 5 minute walk from all of the 40s gates.

When transiting, you can use any transit point as they all lead to the same departures area of the airport. You can utilize any transit checkpoint to successfully reach your departure gate without much difference in walking time Therefore, if you see a transit point with no queue, just use it - you don't need to go to a transit point near your next departing gate. From experience, E1/E2 transit points are the points with the most congestion, but maximum time waiting through these points is about 15 minutes.


Is it possible to visit airside lounges during a transit and then exit the airport?

**Updated, this no longer seems possible, per this thread: Stuck in HKG without being able to Exit , previously there was some view that it may be possible, but this appears to be moot: Using HKG departure-side lounges before clearing immigration
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Lounge Access and other Lounge FAQs

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Old Mar 26, 2019, 3:06 pm
  #1636  
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Originally Posted by Sozee
For that part, does the ticket need to include the code share flight number when I book, or will it be the same if I just book directly with the operating carrier's flight number? And the same question with the boarding pass, will they print out the boarding pass with the original operating flight number, or with the codeshare number? Does the boarding pass need to show CXxxxx in order to access the lounges?
need to be booked on the CX number, not operating carrier code. I’d assume that the boarding pass will include “SOLD AS CX-XXXX”, if not the itinerary should work as the lounge agents can see your booking on their system as well.
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Old Apr 13, 2019, 6:11 pm
  #1637  
 
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Lounge access

hi,

I’m Oneworld Sapphire (BA Silver) flying on Qatar Business class. My colleague is flying SQ Premium economy.

Am I correct in thinking that I can guest my colleague into any of the CX lounges?
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Old Apr 14, 2019, 2:17 am
  #1638  
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Originally Posted by mclachlan4321
hi,

I’m Oneworld Sapphire (BA Silver) flying on Qatar Business class. My colleague is flying SQ Premium economy.

Am I correct in thinking that I can guest my colleague into any of the CX lounges?
No you can't guest your colleague unfortunately. Your guest has to be on a oneworld operated and marketed flight and SQ isn't oneworld.
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Old Apr 14, 2019, 2:42 am
  #1639  
 
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Originally Posted by mclachlan4321
hi,

I’m Oneworld Sapphire (BA Silver) flying on Qatar Business class. My colleague is flying SQ Premium economy.

Am I correct in thinking that I can guest my colleague into any of the CX lounges?
You are incorrect for thinking so, for 2 reasons:
1) The reason KARFA​​ states,
2) You do not have guesting privileges into all the CX lounges, even if your colleague was on OW. OW Emerald only, not Sapphire may bring a OW-flying guest to any OW-operated lounge. I don't know what Qatars guesting policy is, but if they allow +1 it would only be for the designated Qatar lounge, not all the CX ones.

Unfortunately not possible.
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Old Apr 14, 2019, 3:40 am
  #1640  
 
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Originally Posted by QRC3288
2) You do not have guesting privileges into all the CX lounges, even if your colleague was on OW. OW Emerald only, not Sapphire may bring a OW-flying guest to any OW-operated lounge. I don't know what Qatars guesting policy is, but if they allow +1 it would only be for the designated Qatar lounge, not all the CX ones.
SPHs CAN take a guest (on oneworld marketed + operated) to any oneworld airline-operated J lounge, if no capacity restrictions. Other than that SPHs cannot enter or guest anyone to the F lounge, the guesting rule is the same between SPHs and EMDs under the oneworld framework. You are right to say that mclachlan4321 would not be able to take a guest to any CX lounge even if the guest were on oneworld marketed + operated, but that's only because The Wing F and The Pier F are off-limit.
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ernestnywang is offline  
Old Apr 14, 2019, 4:53 am
  #1641  
 
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Originally Posted by ernestnywang
SPHs CAN take a guest (on oneworld marketed + operated) to any oneworld airline-operated J lounge, if no capacity restrictions. Other than that SPHs cannot enter or guest anyone to the F lounge, the guesting rule is the same between SPHs and EMDs under the oneworld framework. You are right to say that mclachlan4321 would not be able to take a guest to any CX lounge even if the guest were on oneworld marketed + operated, but that's only because The Wing F and The Pier F are off-limit.
I think I'm totally confused, and out of my pay grade here . I assume you're right and I'm wrong.
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Old Apr 14, 2019, 5:06 am
  #1642  
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Originally Posted by ernestnywang
SPHs CAN take a guest (on oneworld marketed + operated) to any oneworld airline-operated J lounge, if no capacity restrictions. Other than that SPHs cannot enter or guest anyone to the F lounge, the guesting rule is the same between SPHs and EMDs under the oneworld framework. You are right to say that mclachlan4321 would not be able to take a guest to any CX lounge even if the guest were on oneworld marketed + operated, but that's only because The Wing F and The Pier F are off-limit.
Spot on. OWS can bring +1 to any OW J lounge, regardless of ticketing airline or operating airline.
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Old Apr 14, 2019, 6:48 am
  #1643  
 
Join Date: Oct 2005
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Thank you for the clarification. I’d forgotten that SQ weren’t OW....

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Old Apr 20, 2019, 7:40 am
  #1644  
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I'm arriving F JFK - HKG connecting Y HKG -MNL same day (no space for J unfortunately), do I have F access?
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Old Apr 20, 2019, 8:02 am
  #1645  
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Originally Posted by verbyournoun
I'm arriving F JFK - HKG connecting Y HKG -MNL same day (no space for J unfortunately), do I have F access?
If connecting on CX, yes.
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Old Apr 22, 2019, 10:49 am
  #1646  
 
Join Date: Jun 2015
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I apologize that I haven't had the chance to read through the entire thread, but we are in the midst of a family emergency, so I didn't have the time. My question is whether I would have business class lounge access at HKG if I'm flying on a business class award flight to Hong Kong, but because there was no award availability to my final destination, I had to purchase a cash economy fare on the same day. Therefore, these are two separate tickets. Any help would be greatly appreciated.
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Old Apr 22, 2019, 10:54 am
  #1647  
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Yes, separate tickets is irrelevant. If you flew in long-haul business class then you have lounge access for any short-haul oneworld flight departing the same day.
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Old Apr 22, 2019, 11:14 am
  #1648  
 
Join Date: Jun 2015
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Originally Posted by christep
Yes, separate tickets is irrelevant. If you flew in long-haul business class then you have lounge access for any short-haul oneworld flight departing the same day.
Great, thank so much!
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Old Apr 22, 2019, 2:06 pm
  #1649  
 
Join Date: Oct 2015
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Tier points not yet credited

i tried to search the forums for this question but couldn’t find anything. I “earned” OW sapphire status on my flight a few days ago but it has not been officially credited to my account. I’m flying today and would really like to be able to use the lounge at jfk. Will they let me, seeing my current point status combined with the flight I took three days ago? Thanks
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Old Apr 22, 2019, 2:11 pm
  #1650  
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Originally Posted by Coop_BD
i tried to search the forums for this question but couldn’t find anything. I “earned” OW sapphire status on my flight a few days ago but it has not been officially credited to my account. I’m flying today and would really like to be able to use the lounge at jfk. Will they let me, seeing my current point status combined with the flight I took three days ago? Thanks
Hi. If you are talking about using a BA lounge it may be possible they will let you in. There are some reports of folks in a similar situation to you being let in when they are awaiting a final flight to post or they are over the threshold but just waiting for status to update. Ask nicely and it may be possible.

If you are talking about the AA lounge though I suspect there is absolutely no chance and unless you can show you are a OWS they will not grant access.
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