System upgrade progress.
Feb 14, 2012 | 12:29 pm
#91
Join Date: Oct 2007
Location: Left
Programs: FT
Posts: 7,285
BA tix neither since those are 125...again, shown as lock.[my virtually there itin now shows the new PNR]
Feb 14, 2012 | 3:43 pm
#93
Join Date: Jan 2004
Location: CLE, PIT, HNL
Programs: CO Platinum, DL Diamond, Hilton Diamond, Hyatt Diamond, SPG Platinum, IHG Gold, Marriott Silver
Posts: 218
Feb 14, 2012 | 11:03 pm
#94
Join Date: Jul 2011
Programs: AA EXP; HH Diamond
Posts: 191
Wish they could cross reference the ticketing carrier's ticket number.
Feb 15, 2012 | 1:37 am
#95
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 9,945
Becuase my ticket was issued by AA on miles, and one segment is on Dragonair, that the e-ticket functionality between AA's system and Cathy's doesn't work; (i.e., it doesn't come back to AA from Cathay with a valid e-ticket number), I have to go to the AA desk to get a paper ticket.
Ran this through to this conclusion twice with two separate helpful agents. So now I head to the airport a couple of hours even earlie in case there is a major snafu and I need a while to sort it out.
I think I'm ok because I can see my flight as "confirmed" on Cathay's web site.
Ran this through to this conclusion twice with two separate helpful agents. So now I head to the airport a couple of hours even earlie in case there is a major snafu and I need a while to sort it out.
I think I'm ok because I can see my flight as "confirmed" on Cathay's web site.
Feb 15, 2012 | 1:40 am
#96
Join Date: Feb 2009
Programs: CX MPO DM
Posts: 28
Hard copy of eticket essential
I flew HKG-PEK-HKG on KA yesterday. There was no record of me being booked on the flight when I tried to check in at the airport. Luckily I had my eticket with me and they located me and then reinstated the booking. However, by then someone else had been checked in and given my selected seat. The return leg, however, had no problems. I think I would have struggled without my eticket number though, so take it with you until things calm down.
Feb 15, 2012 | 1:58 am
#97
Join Date: Jul 2008
Programs: OW Sapp, SPG Plat, Hyatt Plat, Hilton Gold
Posts: 292
I flew HKG-PEK-HKG on KA yesterday. There was no record of me being booked on the flight when I tried to check in at the airport. Luckily I had my eticket with me and they located me and then reinstated the booking. However, by then someone else had been checked in and given my selected seat. The return leg, however, had no problems. I think I would have struggled without my eticket number though, so take it with you until things calm down.
Feb 15, 2012 | 8:17 am
#98
Join Date: Feb 2011
Location: Hong Kong
Programs: CX MarcoPolo (SL), BA Executive Club (GO)
Posts: 1,875
I flew HKG-PEK-HKG on KA yesterday. There was no record of me being booked on the flight when I tried to check in at the airport. Luckily I had my eticket with me and they located me and then reinstated the booking. However, by then someone else had been checked in and given my selected seat. The return leg, however, had no problems. I think I would have struggled without my eticket number though, so take it with you until things calm down.
Feb 15, 2012 | 11:02 am
#99
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
I see. I mistakenly thought that you had AM membership in which case a TKT no. is not needed to pull out the E-TKT.
Feb 15, 2012 | 5:13 pm
#100
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,584
I think this update has gone quite terribly wrong behind the scene. I managed to got to an agent after being on hold for 50min... well so I give her the booking ref number, for 15min she said "pls wait booking is loading"... this is pretty bad.
if she takes 15min to load my booking (for simple change of date on award ticket) i can only imagine this will remain bad for a while.
if she takes 15min to load my booking (for simple change of date on award ticket) i can only imagine this will remain bad for a while.
Feb 15, 2012 | 6:20 pm
#101
Join Date: Feb 2009
Programs: CX MPO DM
Posts: 28
Sorry - I should have added: On the online check in, it would let me check in for the return flight but not the HKG-PEK leg. Presumably for the same reason - that the reservation and the e-ticket has somehow become disconnected - hence my airport check in. The service counter (all three of them that were trying to fix my problem) confirmed that I was not the only person with the problem that morning and was because of the system upgrade.
Feb 15, 2012 | 7:25 pm
#103
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
Sorry - I should have added: On the online check in, it would let me check in for the return flight but not the HKG-PEK leg. Presumably for the same reason - that the reservation and the e-ticket has somehow become disconnected - hence my airport check in. The service counter (all three of them that were trying to fix my problem) confirmed that I was not the only person with the problem that morning and was because of the system upgrade.
Feb 15, 2012 | 7:45 pm
#104
Join Date: Feb 2011
Location: Hong Kong
Programs: CX MarcoPolo (SL), BA Executive Club (GO)
Posts: 1,875
Sorry - I should have added: On the online check in, it would let me check in for the return flight but not the HKG-PEK leg. Presumably for the same reason - that the reservation and the e-ticket has somehow become disconnected - hence my airport check in. The service counter (all three of them that were trying to fix my problem) confirmed that I was not the only person with the problem that morning and was because of the system upgrade.
Feb 15, 2012 | 8:01 pm
#105
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,797
The latest CX World has an interesting recap of this cutover:
http://downloads.cathaypacific.com/c...pdf/CXW191.pdf
http://downloads.cathaypacific.com/c...pdf/CXW191.pdf