System upgrade progress.
Feb 12, 2012 | 7:02 pm
#47
Join Date: May 2003
Location: PDX USA
Programs: AS MVPG, AA, BA, SPG Gold, HHonors Gold, Hyatt Platinum, IHG, Hertz 5*
Posts: 693
Second issue: we're looking for additional award inventory to show up on the flights we're on, and while AM shows availability and Expert Flyer is reflecting additional info (beyond the max of 4), the CX liaison to AS has told them that all of that inventory is false and cannot be trusted as it's based on old information. BA's site isis also showing greater-than-normal inventory for CX flights. Any idea when we can expect correct info to show up?
Feb 12, 2012 | 7:13 pm
#48
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 17,148
Feb 12, 2012 | 7:36 pm
#49
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
Second issue: we're looking for additional award inventory to show up on the flights we're on, and while AM shows availability and Expert Flyer is reflecting additional info (beyond the max of 4), the CX liaison to AS has told them that all of that inventory is false and cannot be trusted as it's based on old information. BA's site isis also showing greater-than-normal inventory for CX flights. Any idea when we can expect correct info to show up?
Feb 12, 2012 | 8:03 pm
#50
Join Date: Dec 2002
Location: Hong Kong
Posts: 2,184
Two Questions
1. Is it right that tickets can now only be booked 360 days out and not 370 days out?
2. Is there a chart or any information regarding how many miles it takes to upgrade from Y+ to J? (Assuming this is possible).
Thanks.
2. Is there a chart or any information regarding how many miles it takes to upgrade from Y+ to J? (Assuming this is possible).
Thanks.
Feb 12, 2012 | 8:16 pm
#51
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
2. Officially, no. However, I think it is possible that it will follow the miles needed for BA W to J award, i. e., 50% of the required miles for Y award.
Feb 12, 2012 | 10:55 pm
#52
Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,141
Boarding Passes and Lounge Invites
Just out of curiousity, can anyone tell if me after CX's switchover to Amadeus whether the "formats" of their boarding passes / lounge invitations remain the same?
I know that the printing of seat numbers in different "boxes" on the boarding pass depending on class of service and the use of printed lounge invitations are unique features in CX's old system. Other carriers who use Amadeus do not typically give our separate lounge lounge invitations.
I know that the printing of seat numbers in different "boxes" on the boarding pass depending on class of service and the use of printed lounge invitations are unique features in CX's old system. Other carriers who use Amadeus do not typically give our separate lounge lounge invitations.
Feb 13, 2012 | 12:22 am
#53
Join Date: Jan 2008
Location: Hong Kong
Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL
Posts: 3,598
Just out of curiousity, can anyone tell if me after CX's switchover to Amadeus whether the "formats" of their boarding passes / lounge invitations remain the same?
I know that the printing of seat numbers in different "boxes" on the boarding pass depending on class of service and the use of printed lounge invitations are unique features in CX's old system. Other carriers who use Amadeus do not typically give our separate lounge lounge invitations.
I know that the printing of seat numbers in different "boxes" on the boarding pass depending on class of service and the use of printed lounge invitations are unique features in CX's old system. Other carriers who use Amadeus do not typically give our separate lounge lounge invitations.
Feb 13, 2012 | 1:18 am
#54
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
MMB now available with both the old CUPID and the new 1A record locator shown! Some bugs as of now, though (sequence of FLTs are messed up, E-TKTs not pulling up or not complete when pulled up, contact info messed up, extra leg room seats cannot be selected, etc.).
Last edited by ernestnywang; Feb 13, 2012 at 1:31 am
Feb 13, 2012 | 1:49 am
#55
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 17,148
now my booking via BA shows a message 
Our records indicate that you have not issued a ticket for this booking. Please contact Asia Miles Service Hotline to issue the ticket. Otherwise your booking will be invalid and will automatically be cancelled without further notice.
Feb 13, 2012 | 2:53 am
#56
Join Date: Feb 2000
Location: HKG
Programs: CX DM, NH Plat, SPG Lifetime Plat, Hyatt Plat
Posts: 404
Cost of delay to system upgrade
Midafternoon here in Hong Kong and our corporate travel dept issued a bulletin informing us to book SQ on HKG-SIN and NH for HKG-TYO and BA for HKG-LHR until further notice as CX "systems are still down".
Hurry up CX this is costing you money! I work for a major financial institution.
Hurry up CX this is costing you money! I work for a major financial institution.
Feb 13, 2012 | 6:53 am
#57
Join Date: Feb 2011
Location: Hong Kong
Programs: CX MarcoPolo (SL), BA Executive Club (GO)
Posts: 1,875
Midafternoon here in Hong Kong and our corporate travel dept issued a bulletin informing us to book SQ on HKG-SIN and NH for HKG-TYO and BA for HKG-LHR until further notice as CX "systems are still down".
Hurry up CX this is costing you money! I work for a major financial institution.
Hurry up CX this is costing you money! I work for a major financial institution.
Feb 13, 2012 | 8:01 am
#59
Join Date: Jun 2006
Location: NYC/SIN
Programs: CX DM, SQ KF
Posts: 2,344
Ghost Booking!
We are currently in SIN on the the outbound leg of a CMB-SIN-xxx-SIN-CMB ticket - CX.com shows everything just fine.
However, i see a separate SIN-CMB booking, for both of us, that we never made! Found that pretty interesting! (and 'our records show that you have not issued a ticket yet')
This, might, have been, the original last leg of our previous ex-CMB ticket- but we'd changed that a long time back for a quick CNY break in Sri Lanka and started our next trip.
Oh and my wife still can't access any of her bookings on the website.
However, i see a separate SIN-CMB booking, for both of us, that we never made! Found that pretty interesting! (and 'our records show that you have not issued a ticket yet')
This, might, have been, the original last leg of our previous ex-CMB ticket- but we'd changed that a long time back for a quick CNY break in Sri Lanka and started our next trip.
Oh and my wife still can't access any of her bookings on the website.