System upgrade progress.
Feb 13, 2012 | 10:51 am
#61
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
Just got off the phone with MPO. Apparently they are still updating / migrating the bookings, so that is why some of the E-TKT info is not yet showing on MMB.
Feb 13, 2012 | 11:48 am
#62
Join Date: May 2007
Programs: UA 1K, Hyatt Globalist
Posts: 8,098
Just did a dummy booking on the new system to see how everything was, and noticed strange things with the seat maps. KUL-HKG-JFK return.
HKG-JFK-HKG were showing as 77D (J up to row 26), but were missing row 12 in the mini-cabin. Seemed like all of rows 11 and 16 were blocked (bulkhead?).
The HKG-KUL leg was operated by a "77W" with J up to row 25
I was also able to select a seat in the F cabin (only 1D and 2D were available), which I found strange. Will CX allow these F seats on regional two-class flights to be chosen online now, even for lowly SLs like myself? 
HKG-JFK-HKG were showing as 77D (J up to row 26), but were missing row 12 in the mini-cabin. Seemed like all of rows 11 and 16 were blocked (bulkhead?).
The HKG-KUL leg was operated by a "77W" with J up to row 25
I was also able to select a seat in the F cabin (only 1D and 2D were available), which I found strange. Will CX allow these F seats on regional two-class flights to be chosen online now, even for lowly SLs like myself?
Feb 13, 2012 | 12:06 pm
#63
Join Date: Jul 2008
Programs: OW Sapp, SPG Plat, Hyatt Plat, Hilton Gold
Posts: 292
Just did a dummy booking on the new system to see how everything was, and noticed strange things with the seat maps. KUL-HKG-JFK return.
HKG-JFK-HKG were showing as 77D (J up to row 26), but were missing row 12 in the mini-cabin. Seemed like all of rows 11 and 16 were blocked (bulkhead?).
The HKG-KUL leg was operated by a "77W" with J up to row 25 I was also able to select a seat in the F cabin (only 1D and 2D were available), which I found strange. Will CX allow these F seats on regional two-class flights to be chosen online now, even for lowly SLs like myself?
HKG-JFK-HKG were showing as 77D (J up to row 26), but were missing row 12 in the mini-cabin. Seemed like all of rows 11 and 16 were blocked (bulkhead?).
The HKG-KUL leg was operated by a "77W" with J up to row 25
I was also able to select a seat in the F cabin (only 1D and 2D were available), which I found strange. Will CX allow these F seats on regional two-class flights to be chosen online now, even for lowly SLs like myself? Cathay Pacific completes upgrade of reservations system
http://www.cathaypacific.com/cpa/en_...0007d21c39____
Feb 13, 2012 | 12:46 pm
#64
Join Date: Aug 2009
Location: HKG
Programs: CX MPC Gold
Posts: 42
"One more customer facing system, Advance Seating Request, is currently offline but scheduled to go back online on Tuesday, 14 February. "
Cathay Pacific completes upgrade of reservations system
http://www.cathaypacific.com/cpa/en_...0007d21c39____
Cathay Pacific completes upgrade of reservations system
http://www.cathaypacific.com/cpa/en_...0007d21c39____
I still can't find my bookings/reservations after logging in...seems like 'Manage my booking' tab has disappeared?
Feb 13, 2012 | 1:10 pm
#65
Join Date: Jul 2008
Programs: OW Sapp, SPG Plat, Hyatt Plat, Hilton Gold
Posts: 292
To me, I find that there was showing my upcoming trip on the cover page of MPO account, but now I cant see any upcoming trip showing up, but the current status and remaining miles left to renew, etc.
I can retrieve both (two) of my upcoming booking under the manager my booking.
Feb 13, 2012 | 2:28 pm
#67
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 17,148
Just did a dummy booking on the new system to see how everything was, and noticed strange things with the seat maps. KUL-HKG-JFK return.
HKG-JFK-HKG were showing as 77D (J up to row 26), but were missing row 12 in the mini-cabin. Seemed like all of rows 11 and 16 were blocked (bulkhead?).
The HKG-KUL leg was operated by a "77W" with J up to row 25 I was also able to select a seat in the F cabin (only 1D and 2D were available), which I found strange. Will CX allow these F seats on regional two-class flights to be chosen online now, even for lowly SLs like myself?
HKG-JFK-HKG were showing as 77D (J up to row 26), but were missing row 12 in the mini-cabin. Seemed like all of rows 11 and 16 were blocked (bulkhead?).
The HKG-KUL leg was operated by a "77W" with J up to row 25
I was also able to select a seat in the F cabin (only 1D and 2D were available), which I found strange. Will CX allow these F seats on regional two-class flights to be chosen online now, even for lowly SLs like myself?
Feb 13, 2012 | 3:32 pm
#69
Join Date: Aug 2001
Location: Beaverton OR
Programs: GE, AA PLT/2.6MM, BR Gld, Royal Carib. DM+, Celebrity Elite, NCL PLT, Princess Elite
Posts: 1,643
For those of you who have access to your bookings - are all of your segments in the proper order?
I ask not to alarm you, but just out of curiosity. That's been an issue in past airline system migrations that I was involved with.
I ask not to alarm you, but just out of curiosity. That's been an issue in past airline system migrations that I was involved with.
Feb 13, 2012 | 4:34 pm
#71
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 9,945
I have an F award on Cathay (via AA) that is leaving Thursday, and I made a routhing change.
AA is claiming that because I'm going to Phuket, they don't have an electronic ticketing arrangement with Dragonair covering it -- they say it's location specific.
Someone on the AA board suggested it might be this system issue. Is there a phone number for Cathay that is dedicated to F passengers - I can't get through on the regular number.
Thanks in advance!
AA is claiming that because I'm going to Phuket, they don't have an electronic ticketing arrangement with Dragonair covering it -- they say it's location specific.
Someone on the AA board suggested it might be this system issue. Is there a phone number for Cathay that is dedicated to F passengers - I can't get through on the regular number.
Thanks in advance!
Feb 13, 2012 | 8:22 pm
#74
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220