System upgrade progress.
Feb 13, 2012 | 10:41 pm
#76
Join Date: Oct 2005
Programs: AC
Posts: 7
Lost booking
Well I am at HKIA now to find out that the ticket that bought on CX's own web site is no longer found in system (I have both booking and ticket number and original booking records). Waited an hour so far and yet to be resolved. No apology from CX. 
good thing I arrived early .... Anyone coming to the airport I recommend you print out the original booking record to be safe
PS like some of you I can no longer located the booking on cathaypacific.com
good thing I arrived early .... Anyone coming to the airport I recommend you print out the original booking record to be safePS like some of you I can no longer located the booking on cathaypacific.com
Feb 13, 2012 | 10:43 pm
#77
Join Date: May 2009
Posts: 6,978
Well I am at HKIA now to find out that the ticket that bought on CX's own web site is no longer found in system (I have both booking and ticket number and original booking records). Waited an hour so far and yet to be resolved. No apology from CX. good thing I arrived early .... Anyone coming to the airport I recommend you print out the original booking record to be safe
PS like some of you I can no longer located the booking on cathaypacific.com
good thing I arrived early .... Anyone coming to the airport I recommend you print out the original booking record to be safePS like some of you I can no longer located the booking on cathaypacific.com
Feb 13, 2012 | 10:52 pm
#79
Join Date: Aug 2001
Location: Beaverton OR
Programs: GE, AA PLT/2.6MM, BR Gld, Royal Carib. DM+, Celebrity Elite, NCL PLT, Princess Elite
Posts: 1,643
Feb 14, 2012 | 2:15 am
#80
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 9,947
My reservations are there but I can't access my wife's seats or special meals. It asks for the eticket number, but with a 043 or 160 prefix which is not my prefix, as AA issued the ticket and it begins with 001. Can't enter the full eticket number.
Stressful as I'm leaving on Thursday 2/16.
Stressful as I'm leaving on Thursday 2/16.
Feb 14, 2012 | 5:15 am
#81
Join Date: Jan 2008
Location: Hong Kong
Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL
Posts: 3,598
Wirelessly posted (iPhone 4: Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)
I guess you should just call CX Reservation in that case IMO
Originally Posted by beachfan
My reservations are there but I can't access my wife's seats or special meals. It asks for the eticket number, but with a 043 or 160 prefix which is not my prefix, as AA issued the ticket and it begins with 001. Can't enter the full eticket number.
Stressful as I'm leaving on Thursday 2/16.
Stressful as I'm leaving on Thursday 2/16.
Feb 14, 2012 | 5:42 am
#82
Join Date: Jan 2005
Location: Sydney, Australia
Programs: QF Gold LTG (ow Saph), HHon Silver, Marriot Gold
Posts: 3,007
Agreed it seems to ask for the eticket number a lot for security purposes.
I mean come on I entered a six digit random number, my surname, the correct firstmidname sequence and you still want more.
I mean come on I entered a six digit random number, my surname, the correct firstmidname sequence and you still want more.
Feb 14, 2012 | 6:32 am
#83
Join Date: Feb 2011
Location: Hong Kong
Programs: CX MarcoPolo (SL), BA Executive Club (GO)
Posts: 1,875
Last few hours I have been unable to log on to manage my booking due to 'system error'. Anyone else had any problems?
Also is OLCI functioning normally since it was relaunched?
Also is OLCI functioning normally since it was relaunched?
Feb 14, 2012 | 8:38 am
#84
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 9,947
Impossible to get through, I just get a busy signal, have tried 6 times. That's why I asked if there was a dedicated first class phone number.
Feb 14, 2012 | 11:29 am
#86
Join Date: Oct 2007
Location: Left
Programs: FT
Posts: 7,285
of 12 total tickets with CX i and other family members have, 5 with error about ticket not being issued (BA reward issued ticket - called, everything OK); 5 OK with no error, 2 Qatar issued CX ticket no problems. just change noting new locator with the old one...
Feb 14, 2012 | 11:46 am
#87
Join Date: Jun 2008
Programs: TK*G (E+), IHG Plat Ambassador
Posts: 7,884
I don't think AS SABRE partition will ever receive Amadeus locator number. I would call CX to check what the Amadeus number is.
Feb 14, 2012 | 12:15 pm
#88
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
I can access it only about half of the time. If you get an error just log-off, wait for a while, and log-in again.
Feb 14, 2012 | 12:16 pm
#89
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
Feb 14, 2012 | 12:17 pm
#90
Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
Thank you very much!