System upgrade progress.
#31



Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
In fact as of now the reservation system does not even have E class shown as of now.
#32
FlyerTalk Evangelist



Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,797
I hope the pricing of PE will be revised and what we are seeing is just because they haven't loaded better pricing after the upgrade. Otherwise CX has priced the self out of the market or they are going to have an amazing product (not likely).
#35
Join Date: Aug 2009
Location: FfM
Programs: CX Gold
Posts: 3
I've just found something interesting. It shows on Expertflyer seat 92A on a 74K will be a Premium Economy/Economy seat?!
If you make a dummy booking into PE you can see the button let you chose UD but you can't really see/chose that seat.
That means 92A will be a single PE seat on UD? That's really...
If you make a dummy booking into PE you can see the button let you chose UD but you can't really see/chose that seat.
That means 92A will be a single PE seat on UD? That's really...
#37
Join Date: Aug 2010
Location: SYD
Programs: QF WP
Posts: 1,799
Just a quick update here... flew CX711 HKG-SIN this afternoon, and it doesn't look like there were any negative effects due to the upgrade apart from the website being down. Check-in at the airport was smooth (at the J counters, at least), and, to most pax, they probably wouldn't have noticed anything if they didn't go to the website.
On a side note, the coffee at the refurbished Wing is not bad at all.
On a side note, the coffee at the refurbished Wing is not bad at all.
#38




Join Date: Dec 2006
Location: Singapore
Programs: CX Gold, Krisflyer PPS, Hyatt Diamond, SPG Platinum
Posts: 748
Just a quick update here... flew CX711 HKG-SIN this afternoon, and it doesn't look like there were any negative effects due to the upgrade apart from the website being down. Check-in at the airport was smooth (at the J counters, at least), and, to most pax, they probably wouldn't have noticed anything if they didn't go to the website.
On a side note, the coffee at the refurbished Wing is not bad at all.
On a side note, the coffee at the refurbished Wing is not bad at all.
#39




Join Date: Jul 2008
Programs: OW Sapp, SPG Plat, Hyatt Plat, Hilton Gold
Posts: 292
Downtime affecting Manage My Booking Services
15:00, 11/Feb/2012 HKT until further notice
(07:00, 11/Feb/2012 GMT until further notice)
Manage My Booking services are not available during the time listed above due to scheduled maintenance. Please send us an email at [email protected] for any urgent assistance. We apologise for any inconvenience caused.
Does CX have a major problem in migrating the booking record? They decided to extend another 1.5 days, and now, they announced that it is closed until further notice.
15:00, 11/Feb/2012 HKT until further notice
(07:00, 11/Feb/2012 GMT until further notice)
Manage My Booking services are not available during the time listed above due to scheduled maintenance. Please send us an email at [email protected] for any urgent assistance. We apologise for any inconvenience caused.
Does CX have a major problem in migrating the booking record? They decided to extend another 1.5 days, and now, they announced that it is closed until further notice.
#40


Join Date: Feb 2011
Location: Hong Kong
Programs: CX MarcoPolo (SL), BA Executive Club (GO)
Posts: 1,875
Downtime affecting Manage My Booking Services
15:00, 11/Feb/2012 HKT until further notice
(07:00, 11/Feb/2012 GMT until further notice)
Manage My Booking services are not available during the time listed above due to scheduled maintenance. Please send us an email at [email protected] for any urgent assistance. We apologise for any inconvenience caused.
Does CX have a major problem in migrating the booking record? They decided to extend another 1.5 days, and now, they announced that it is closed until further notice.
15:00, 11/Feb/2012 HKT until further notice
(07:00, 11/Feb/2012 GMT until further notice)
Manage My Booking services are not available during the time listed above due to scheduled maintenance. Please send us an email at [email protected] for any urgent assistance. We apologise for any inconvenience caused.
Does CX have a major problem in migrating the booking record? They decided to extend another 1.5 days, and now, they announced that it is closed until further notice.
Has anyone done OLCI post sysytem upgrade? Any changes to it?
#41



Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
Downtime affecting Manage My Booking Services
15:00, 11/Feb/2012 HKT until further notice
(07:00, 11/Feb/2012 GMT until further notice)
Manage My Booking services are not available during the time listed above due to scheduled maintenance. Please send us an email at [email protected] for any urgent assistance. We apologise for any inconvenience caused.
Does CX have a major problem in migrating the booking record? They decided to extend another 1.5 days, and now, they announced that it is closed until further notice.
15:00, 11/Feb/2012 HKT until further notice
(07:00, 11/Feb/2012 GMT until further notice)
Manage My Booking services are not available during the time listed above due to scheduled maintenance. Please send us an email at [email protected] for any urgent assistance. We apologise for any inconvenience caused.
Does CX have a major problem in migrating the booking record? They decided to extend another 1.5 days, and now, they announced that it is closed until further notice.
I have some bookings myself and set up 1 dummy booking before the PSS Migration. In addition, I have access to several other bookings of other people. I have been closely monitoring these bookings as well as talking to the MPO call centre, and my observation is that there seems to be several steps involved in the migration:
1. A 1A PNR is created for each CUPID PNR with the basic information transferred (name, segment, SSRs, etc.). (For those that are involved in interline trips with airlines using 1A or bookings originally made in 1A, no creation is made but only migrating information to existing 1A PNRs.)
2. For native CUPID PNRs that involve non-1A interline segments (e. g., AA), the links between the new 1A PNRs and interline PNRs are established. (The interline record locator was available in 1A PNR quite some time after the initial migration.)
3. E-TKT images are transferred from CUPID to 1A. Right now this seems to be still going on and what is hindering CX from re-opening MMB. (I see some PNRs in 1A with E-TKT images, some without.)
#42



Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
I think the notification is made a few hours ago. You can check with AA now. The new record locator would be 6-digit instead of 5.
#43
Join Date: Oct 2006
Programs: LAN, AA, SPG
Posts: 1,965
#44



Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
Online UG Redemption Suspended till July
According to http://www.asiamiles.com/am/en/about...0007d21c39RCRD,
This function never worked for me (and I think many others) in the past, so hopefully they will make it something that actually work, but July really seems way too long. Don't know if that means there are other troubles they are facing during the migration.
Suspension of online upgrade redemption service for Cathay Pacific and Dragonair
Due to system enhancement, online upgrade redemption is currently unavailable for Cathay Pacific and Dragonair flights from their websites until July 2012. You may still redeem your upgrade on Cathay Pacific, Dragonair and all other Asia Miles partner airlines via the Airline Award Request Form on our website. Alternatively you can call Asia Miles Service Hotline on +852 2747 3838 to make the necessary arrangements. We apologise for any inconvenience caused.
Due to system enhancement, online upgrade redemption is currently unavailable for Cathay Pacific and Dragonair flights from their websites until July 2012. You may still redeem your upgrade on Cathay Pacific, Dragonair and all other Asia Miles partner airlines via the Airline Award Request Form on our website. Alternatively you can call Asia Miles Service Hotline on +852 2747 3838 to make the necessary arrangements. We apologise for any inconvenience caused.


