Originally Posted by
andy1022
Downtime affecting Manage My Booking Services
15:00, 11/Feb/2012 HKT until further notice
(07:00, 11/Feb/2012 GMT until further notice)
Manage My Booking services are not available during the time listed above due to scheduled maintenance. Please send us an email at [email protected] for any urgent assistance. We apologise for any inconvenience caused.
Does CX have a major problem in migrating the booking record? They decided to extend another 1.5 days, and now, they announced that it is closed until further notice.
(This is intended for those who know the basics of a PNR. I apologise for those who might want to skip this thread.)
I have some bookings myself and set up 1 dummy booking before the PSS Migration. In addition, I have access to several other bookings of other people. I have been closely monitoring these bookings as well as talking to the MPO call centre, and my observation is that there seems to be several steps involved in the migration:
1. A 1A PNR is created for each CUPID PNR with the basic information transferred (name, segment, SSRs, etc.). (For those that are involved in interline trips with airlines using 1A or bookings originally made in 1A, no creation is made but only migrating information to existing 1A PNRs.)
2. For native CUPID PNRs that involve non-1A interline segments (e. g., AA), the links between the new 1A PNRs and interline PNRs are established. (The interline record locator was available in 1A PNR quite some time after the initial migration.)
3. E-TKT images are transferred from CUPID to 1A. Right now this seems to be still going on and what is hindering CX from re-opening MMB. (I see some PNRs in 1A with E-TKT images, some without.)