System upgrade progress.
#106

Join Date: Jun 2007
Location: Sydney
Programs: JL Sapphire, Aegean Gold, Accor Platinum, HHonours Gold
Posts: 790
I received an automatic SMS and email telling me one of my upgrade legs had been approved. This is good and I think seems new. However, I still can't access 'manage my bookings' nor load any itneraries.
#107




Join Date: Dec 2000
Location: Seat 1A
Programs: Non-status paid F/J (best value for $$$)
Posts: 4,141
Upgrade Only Half Done (Phase 1 of 2 Completed)
From CXWorld, it looks like there are more system upgrades to come in 2013.
Apparently, only the reservation/inventory systems were migrated to Amadeus last weekend.
The Departure Control System (DCS) for check-in / airport function still needs to be migrated to a new system and this will be done in mid-2013 (Phase 2 of the project).
Apparently, only the reservation/inventory systems were migrated to Amadeus last weekend.
The Departure Control System (DCS) for check-in / airport function still needs to be migrated to a new system and this will be done in mid-2013 (Phase 2 of the project).
#108



Join Date: Sep 2005
Location: TPE / HSZ
Programs: CX GO (=SPH), IHG Diamond Amb, Hertz 5*, Accor, Hilton, National
Posts: 7,220
I've had this happen to me about 4 years ago I think, but I think they had stopped it since then. Now it seems that this function is reinstated with PSS.
#110
Join Date: May 2003
Location: PDX USA
Programs: AS MVPG, AA, BA, SPG Gold, HHonors Gold, Hyatt Platinum, IHG, Hertz 5*
Posts: 693
CX World is laughable
I find it laughable reading CX World's account that the PSS switchover was a smashing success. Nothing could be further from the truth. With Asia Miles on constant busy signal, reps scrambling to assist passengers with new ticketing errors (some tickets haven't been migrated to the new system) and folks worldwide with partner award bookings that cannot be changed, this cannot remotely be called a success - or 'passed' - until everything is done and ops are back to normal.
A good dose of patience is what most customers/passengers are taking right now, but for CX to start patting themselves on the back is insulting and ridiculous.
Get back to work, CX, and there's no celebrating until this system is fully operational! You haven't 'PASSED' yet!
A good dose of patience is what most customers/passengers are taking right now, but for CX to start patting themselves on the back is insulting and ridiculous.
Get back to work, CX, and there's no celebrating until this system is fully operational! You haven't 'PASSED' yet!
#111
Join Date: Oct 2007
Location: Left
Programs: FT
Posts: 7,285
I find it laughable reading CX World's account that the PSS switchover was a smashing success. Nothing could be further from the truth. With Asia Miles on constant busy signal, reps scrambling to assist passengers with new ticketing errors (some tickets haven't been migrated to the new system) and folks worldwide with partner award bookings that cannot be changed, this cannot remotely be called a success - or 'passed' - until everything is done and ops are back to normal.
A good dose of patience is what most customers/passengers are taking right now, but for CX to start patting themselves on the back is insulting and ridiculous.
Get back to work, CX, and there's no celebrating until this system is fully operational! You haven't 'PASSED' yet!
A good dose of patience is what most customers/passengers are taking right now, but for CX to start patting themselves on the back is insulting and ridiculous.
Get back to work, CX, and there's no celebrating until this system is fully operational! You haven't 'PASSED' yet!
#112

Join Date: Jan 2008
Location: Hong Kong
Programs: BA Gold, JGC Sapphire, OZ Diamond, AF Silver, CX GR, Marriott Lifetime SL
Posts: 3,598
I find it laughable reading CX World's account that the PSS switchover was a smashing success. Nothing could be further from the truth. With Asia Miles on constant busy signal, reps scrambling to assist passengers with new ticketing errors (some tickets haven't been migrated to the new system) and folks worldwide with partner award bookings that cannot be changed, this cannot remotely be called a success - or 'passed' - until everything is done and ops are back to normal.
A good dose of patience is what most customers/passengers are taking right now, but for CX to start patting themselves on the back is insulting and ridiculous.
Get back to work, CX, and there's no celebrating until this system is fully operational! You haven't 'PASSED' yet!
A good dose of patience is what most customers/passengers are taking right now, but for CX to start patting themselves on the back is insulting and ridiculous.
Get back to work, CX, and there's no celebrating until this system is fully operational! You haven't 'PASSED' yet!
I can't call MPC at 12:28 HK time
I can't order my next Dragonair ticket with my usual American Express...
Ya, nothing falls off the sky, but nothing really working as well.
(I would have been sacked if it is my company .....)
#113

Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,873
Problem Purchasing Ticket from Website
I got the following problem. Anyone experience the same problem
Please review the following items:
Due to internal system error, you are unable to proceed further with this booking. Please close the current browser and try again. [01C87]
Due to internal system error, you are unable to proceed further with this booking. Please close the current browser and try again. [01C87]
#114
Join Date: May 2003
Location: PDX USA
Programs: AS MVPG, AA, BA, SPG Gold, HHonors Gold, Hyatt Platinum, IHG, Hertz 5*
Posts: 693
#115

Join Date: Jun 2009
Location: SIN
Programs: TK-G | Accor P | SQ-G | Marriott T
Posts: 3,873
#116
Join Date: Oct 2007
Location: Left
Programs: FT
Posts: 7,285
another odd issue i see is in my YYZ-HKG, i only see the minicabin on the seat map...was 77D before but now just says 773 and no longer notes as 77D or 77G,...also, seat map for 77G is now very odd looking. shows bassinet locations behind galley...
#117


Join Date: May 2009
Posts: 6,978
Yep, my flight in March is now 773, but flight in April is 77G. Weird indeed.
#118
Ambassador: Japan Airlines



Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 17,148
#119
Ambassador: Japan Airlines



Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 17,148
Now they have added another sentence to the warning
"If you have already issued your eTicket, please ignore the above message."
so their system can't tell
"If you have already issued your eTicket, please ignore the above message."
so their system can't tell

