Asia Miles phones always busy?
Apr 27, 2014, 8:44 pm
#136
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,804
All three languages (Canto/Eng/Mando) completely jammed - all to voicemail now
I took 91 minutes starting from 08:15 to get through, and 30 minutes to have my SIL's ticket reissued.
I reissued SIL's SYD-HKG 1/5 in J(U). I'm still waitlisting for her 11/5 return, she already has a ticketed PE(T).
The Tsuen Wan GA I spoke to suggested I seperate the tickets into two since it's 75K for U outbound T inbound vs 80K for U round-trip.
Then extended the waitlist for the T inbound to 7/5. She wouldn't give me an extension without splitting cos she says furthest deadline she can give is T-4 of first segment (I know derek's done better, but I don't have DM priority).
I took 91 minutes starting from 08:15 to get through, and 30 minutes to have my SIL's ticket reissued.
I reissued SIL's SYD-HKG 1/5 in J(U). I'm still waitlisting for her 11/5 return, she already has a ticketed PE(T).
The Tsuen Wan GA I spoke to suggested I seperate the tickets into two since it's 75K for U outbound T inbound vs 80K for U round-trip.
Then extended the waitlist for the T inbound to 7/5. She wouldn't give me an extension without splitting cos she says furthest deadline she can give is T-4 of first segment (I know derek's done better, but I don't have DM priority).
Apr 28, 2014, 2:51 am
#137
Join Date: Nov 2012
Location: NYC
Programs: Marriot Am, MU Pt
Posts: 3,092
I just called like 4-5 times in the last two days to change flights around. Most was a 15 minute hold; otherwise only 2-3 minutes to speak with someone. I don't know who you guys are dialing, but I seem to have no real issues. I only have MPC Silver.
Apr 28, 2014, 2:59 am
#138
Join Date: Nov 2012
Posts: 80
It very much depends when you made the call.
Apr 30, 2014, 1:01 am
#142
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,804
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 7_0_6 like Mac OS X) AppleWebKit/537.51.1 (KHTML, like Gecko) Version/7.0 Mobile/11B651 Safari/9537.53)
Hiranandani: aadvantage can't access am accpunys
Hiranandani: aadvantage can't access am accpunys
May 1, 2014, 11:41 pm
#143
Join Date: Nov 2013
Location: HONG KONG
Programs: CX/MP, ASIA MILES, RITZ CARLTON/ MARRIOT, SPG, STAR ALLIANCE
Posts: 20
May 2, 2014, 4:04 am
#145
Suspended
Join Date: Jan 2012
Location: Here there and everywhere
Programs: Too many to list
Posts: 1,648
I have never had a delay in calling MPC from all over the world at all kinds of times. I think the system leap frogs you everytime if you are able to key in your DM card number
May 3, 2014, 7:57 pm
#146
Suspended
Join Date: May 2006
Location: HKG
Programs: A3, TK *G; JL JGC; SPG,Hilton Gold
Posts: 9,952
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 6_1 like Mac OS X) AppleWebKit/536.26 (KHTML, like Gecko) Version/6.0 Mobile/10B142 Safari/8536.25)
Thats not news. Theres DM priority, GO priority, SL priority and general non-priority. And then there is AM.
Originally Posted by mayodave
I have never had a delay in calling MPC from all over the world at all kinds of times. I think the system leap frogs you everytime if you are able to key in your DM card number
Oct 21, 2014, 9:17 pm
#150
Ambassador, Hong Kong and Macau
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,804
From 10:00 this morning, I couldn't even hold for Mandarin/Canto/English. Always get the voicemail.
I've been alternating between Mando/English every two minutes. I did a keystroke error and entered Hotel and Car Rental redemptions (option 1) in English once, and a Tsuen Wan agent promptly picked up. Couldn't handle my flight redemption waitlist amendment, of course.
So MPO's recent strategy seems to starve flight redemptions - they have enough people to pick up non-flight redemptions, they have enough people to chase up our cleared redemptions, MPO simply isn't very keen on having actually pick up flight redemption enquiries.
Edit: connected 11:38 to Manila (English). 24 attempts.
I've been alternating between Mando/English every two minutes. I did a keystroke error and entered Hotel and Car Rental redemptions (option 1) in English once, and a Tsuen Wan agent promptly picked up. Couldn't handle my flight redemption waitlist amendment, of course.
So MPO's recent strategy seems to starve flight redemptions - they have enough people to pick up non-flight redemptions, they have enough people to chase up our cleared redemptions, MPO simply isn't very keen on having actually pick up flight redemption enquiries.
Edit: connected 11:38 to Manila (English). 24 attempts.
Last edited by percysmith; Oct 22, 2014 at 2:48 am