Asia Miles phones always busy?
Mar 10, 2010, 8:40 am
#1
Original Poster
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
Asia Miles phones always busy?
I've been trying to pay for an Asia Miles ticket I've put on hold for 24 hours. Every time I call in (Canadian, US, Hong Kong numbers) I get a busy signal!
Is there some massive devaluation coming or have they cut back in the number of lines? I've been forced to leave a message or hold for 45 minutes at times. But a busy signal?!
Is there some massive devaluation coming or have they cut back in the number of lines? I've been forced to leave a message or hold for 45 minutes at times. But a busy signal?!
Mar 10, 2010, 10:35 am
#2
Join Date: Dec 2003
Location: Hong Kong
Programs: CX Diamond / SQ Gold / Bonvoy Platinum / Hyatt Globalist / Hilton Gold
Posts: 1,098
As mentioned in previous threads, you can try calling at 2pm sharp (right after the lunch break) and after midnight. I'm referring to HK time.
Of course, the SM/GM/DMs here have no problems getting through ....
Of course, the SM/GM/DMs here have no problems getting through ....
Mar 12, 2010, 7:23 am
#3
Join Date: Apr 2009
Location: Hong Kong
Programs: CX Diamond (OW Emerald), former SQ Krisflyer Gold
Posts: 2,527
Busy signal is very normal these days. Usually I have to try about 5-10 times on 27475500 before I get through.
Once I'm through though, wait times are very short. Usually less than a minute.
Once I'm through though, wait times are very short. Usually less than a minute.
Mar 12, 2010, 7:31 am
#4
Suspended
Join Date: Jun 2002
Location: Hong Kong
Programs: None any more
Posts: 11,017
I guess this is cost cutting by CX - they have to pay quite a lot of money for the forwarding of calls from overseas numbers to the HK call centre (particularly the +800 2747 5500 one) so it saves them quite a lot to return busy and maintain a much shorter queue.
Mar 14, 2010, 9:58 am
#5
Join Date: Dec 2002
Location: Hong Kong
Posts: 2,172
SM=Silver?
Mar 14, 2010, 12:30 pm
#6
Join Date: Mar 2009
Programs: UA,AA,CX,SWA
Posts: 276
There is no difference calling the AM line, but MPC members can call the MPC line. The priorities at the MPC line depend on tier levels - GRs the lowest, then SLs, then GOs. DMs can call a dedicated number that can even bypass engaged tones.
Mar 15, 2010, 7:58 am
#7
Join Date: Nov 2009
Location: Australia
Programs: SPG Gold, CX MPC Gold, Hilton Hhonors Gold
Posts: 234
MPC hotline is getting ridiculous too
Is it just me? Or is the MPC hotline getting more difficult to get through too? When I say get through, I simply mean getting connected (instead of getting an engaged tone). 
Have tried calling a few times over the last 3 or 4 days (calling from HK, so no extra cost to CX), and I need to redial somewhere between 5 and 20 times before getting the "Welcome to the Marco Polo Club. For English, please press 1.".
To reduce the workload of the MPC CSRs (who I have to say are very good at their job ^), anyone know of a better way for MPC members to check on availability of seats available for redemption on BA using Asia Miles without calling MPC? @:-) Thanks a lot.
Have tried calling a few times over the last 3 or 4 days (calling from HK, so no extra cost to CX), and I need to redial somewhere between 5 and 20 times before getting the "Welcome to the Marco Polo Club. For English, please press 1.".
To reduce the workload of the MPC CSRs (who I have to say are very good at their job ^), anyone know of a better way for MPC members to check on availability of seats available for redemption on BA using Asia Miles without calling MPC? @:-) Thanks a lot.
Mar 15, 2010, 1:00 pm
#8
Original Poster
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
Even when I skype the local HK number (free for me, cheaper for them, win win) I get similar busy signal rates
Mar 15, 2010, 1:01 pm
#9
Original Poster
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
Is it just me? Or is the MPC hotline getting more difficult to get through too? When I say get through, I simply mean getting connected (instead of getting an engaged tone).
Have tried calling a few times over the last 3 or 4 days (calling from HK, so no extra cost to CX), and I need to redial somewhere between 5 and 20 times before getting the "Welcome to the Marco Polo Club. For English, please press 1.".
To reduce the workload of the MPC CSRs (who I have to say are very good at their job ^), anyone know of a better way for MPC members to check on availability of seats available for redemption on BA using Asia Miles without calling MPC? @:-) Thanks a lot.
Have tried calling a few times over the last 3 or 4 days (calling from HK, so no extra cost to CX), and I need to redial somewhere between 5 and 20 times before getting the "Welcome to the Marco Polo Club. For English, please press 1.".
To reduce the workload of the MPC CSRs (who I have to say are very good at their job ^), anyone know of a better way for MPC members to check on availability of seats available for redemption on BA using Asia Miles without calling MPC? @:-) Thanks a lot.
Mar 17, 2010, 2:42 am
#12
Join Date: Nov 2009
Location: Australia
Programs: SPG Gold, CX MPC Gold, Hilton Hhonors Gold
Posts: 234
Thanks kchika.
Do we know if the BA website will show availability of award seats using Asiamiles? Or to put it differently, are the same award seats given to BAEC members using BA miles and Asia Miles members using Asia miles?
Do we know if the BA website will show availability of award seats using Asiamiles? Or to put it differently, are the same award seats given to BAEC members using BA miles and Asia Miles members using Asia miles?
Mar 19, 2010, 6:29 pm
#13
Original Poster
Join Date: Apr 2002
Location: +61
Programs: SQ*PPS, QF-WP1 & LTG, VA-Gold, Marriott*LTT, Hilton*Gold, Accor*Platinum
Posts: 5,735
KVS also has a mobile.kvstool.com - the alternate is www.expertflyer.com - just as powerful, but a bit less user friendly.
Mar 19, 2010, 6:43 pm
#14
Join Date: Jun 2006
Location: Hong Kong
Programs: No longer Diamond and missing the good old days of CX
Posts: 1,521
I've had no problems at all getting MPO to book the award seats that are shown as available on both sites.
Mar 20, 2010, 9:59 am
#15
Join Date: Nov 2009
Location: Australia
Programs: SPG Gold, CX MPC Gold, Hilton Hhonors Gold
Posts: 234