Nov 17, 2021, 7:37 am
Last edit by: Prospero
BUGS
1. Promotion to Gold Guest List (Markie)
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.TP collection year end on landing page shows card expiry date (i.e. end of following month). Correct under 'My Account' sub-menu. (NWIFlyer)
7. No household account although underlying data appears to still be there (many)
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
2. More Gold Upgrades for 2 than there should be (Markie)
3. Flight details have same date for posting as for flight (Markie)
4. American Airline reward flights do not show and cannot be booked online(not sure if they can be booked by phone)
5. Combining avios points with IB is not possible. (alexphj)
6.
8. language set to english (german not available) (Nephoi)
9. AA Business R class domestic flight shows as Economy(R), but properly credits Avios+TP (El_Duderito)
10. Booking reference doesn’t display for partner flights eve though the tag is there (MaxFlyer)
11. Adding/editing contact phone number (for pax and/or additional contact) to 'Australia (+61)' once saved becomes 'Christmas Island (+61)'. (paulieuk)
12. Unable to logon using username - have to use BAEC number instead. (bakera)
'FEATURES'
1. Bronze/Silver/Gold members have some text formatted in Bronze/Silver/Gold text as applicable. Consensus seems to be that it's pretty, but hard to see…
ENHANCEMENTS
1. Additional detail of flights on Front Page (Markie)
2. Scroll back of transactions goes to October 2018 (Markie)
3. Household account redemptions appear differently, with pro-rate Avios transferred from other members into the head of HHA/redeeming member's account, then the total deducted. (sunshinebob) https://www.flyertalk.com/forum/33741742-post407.html
13Nov pm - 17Nov am : BAEC account maintenance - cannot login or spend Avios
Nov 13, 2021, 10:25 am
#32
Join Date: Mar 2007
Location: LHR/SIN/CGK
Programs: BAEC GGL & CCR
Posts: 580
Executive Club accounts unavailable until 17 November
Does an IT upgrade really take this long in 2021?
I called the GGL line to make a redemption booking, but was told cash bookings only until Wednesday.
Also, I don't remember receiving any advance notification of this.
I called the GGL line to make a redemption booking, but was told cash bookings only until Wednesday.
Also, I don't remember receiving any advance notification of this.
Nov 13, 2021, 10:27 am
#33
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / Marriott Platinum
Posts: 3,547
Nov 13, 2021, 11:34 am
#36
Join Date: Jul 2016
Location: Milton Keynes, UK
Programs: BA Gold (OW Emerald), TK Elite (*A Gold)
Posts: 576
What surprises me is they haven't added a note on the website, for people who may have missed the emails. You try and log in and it just says "our systems aren't responding, try again later". Why not add a message similar to the emails summarising what can and can't be done, to try and reduce unnecessary calls?!
Nov 13, 2021, 11:49 am
#37
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,237
What surprises me is they haven't added a note on the website, for people who may have missed the emails. You try and log in and it just says "our systems aren't responding, try again later". Why not add a message similar to the emails summarising what can and can't be done, to try and reduce unnecessary calls?!
i did see the emails and ignored them because i dont have any need during these days to book anything but logging in today to see if some 600TP of flights this week had posted have left me a bit...unable to cope lol.
Nov 15, 2021, 6:42 am
#38
Join Date: Jul 2017
Programs: Mucci Chevalier des Internautes Amables; BAEC
Posts: 971
when you click on LOG IN it states things will be back up Nov 17.
i did see the emails and ignored them because i dont have any need during these days to book anything but logging in today to see if some 600TP of flights this week had posted have left me a bit...unable to cope lol.
i did see the emails and ignored them because i dont have any need during these days to book anything but logging in today to see if some 600TP of flights this week had posted have left me a bit...unable to cope lol.
Nov 15, 2021, 10:34 am
#39
Join Date: Oct 2017
Location: FRA, JFK
Programs: BAEC GGL, A3*S, Bonvoy Gold, HH Gold
Posts: 1,006
Really curious what they are doing to the backend.
When accessing my existing reservations it now tells me to join the Executive Club to see how many TPs/Avios I'd earn.
The add BAEC number screen still shows what I had entered before (unsurprisingly).
When accessing my existing reservations it now tells me to join the Executive Club to see how many TPs/Avios I'd earn.
The add BAEC number screen still shows what I had entered before (unsurprisingly).
Nov 15, 2021, 6:49 pm
#41
Join Date: Apr 2009
Location: Singapore
Programs: BAEC GOLD
Posts: 9
Just checking - but from the timestamp of your post it looks as if you changed your UuA pre-outage. Is that correct?
Has anyone had any luck changing a UuA during the outage? I believe they are classified as cash bookings so wondering if they will also be affected.
I managed to change one of mine on the 12th (35 min wait time on the Silver line - only took a couple minutes to change once I got through). Unfortunately I need to change it again and the flight departs on the 18th. Fingers crossed the planned outage doesn't go beyond the 17th
Has anyone had any luck changing a UuA during the outage? I believe they are classified as cash bookings so wondering if they will also be affected.
I managed to change one of mine on the 12th (35 min wait time on the Silver line - only took a couple minutes to change once I got through). Unfortunately I need to change it again and the flight departs on the 18th. Fingers crossed the planned outage doesn't go beyond the 17th
Nov 15, 2021, 6:52 pm
#42
Join Date: Jul 2018
Location: Mexico
Programs: BAEC Gold / Marriott Platinum
Posts: 3,547
Just checking - but from the timestamp of your post it looks as if you changed your UuA pre-outage. Is that correct?
Has anyone had any luck changing a UuA during the outage? I believe they are classified as cash bookings so wondering if they will also be affected.
I managed to change one of mine on the 12th (35 min wait time on the Silver line - only took a couple minutes to change once I got through). Unfortunately I need to change it again and the flight departs on the 18th. Fingers crossed the planned outage doesn't go beyond the 17th
Has anyone had any luck changing a UuA during the outage? I believe they are classified as cash bookings so wondering if they will also be affected.
I managed to change one of mine on the 12th (35 min wait time on the Silver line - only took a couple minutes to change once I got through). Unfortunately I need to change it again and the flight departs on the 18th. Fingers crossed the planned outage doesn't go beyond the 17th
Nov 16, 2021, 12:00 am
#43
Join Date: Apr 2009
Location: Singapore
Programs: BAEC GOLD
Posts: 9
Good point about a potential off-peak/peak change in Avios. Forgot about that. Thankfully the date I want to change too is also off-peak.
Fingers crossed things are back to normal on the 17th. If not, I will provide an update what happens with UuA change requests.
Fingers crossed things are back to normal on the 17th. If not, I will provide an update what happens with UuA change requests.
Nov 16, 2021, 12:40 am
#44
Join Date: Dec 2006
Location: in a cabin
Posts: 6,522
As a side note, back in 2011 when the last major overhaul of EC occured, the Moderators from here where invited to Waterside well ahead of the changes to meet with the BAEC team, including the famed James Hillier 
We were asked about topics such as what we thought of the proposed changes, how it could be communicated with the FT parish, what we thought of the new Card design (I recall us all recoiling seeing the Bronze Card) etc.
It was a really productive day, and it helped the Mod Team prepare for the incomming s--tstorm, but also gave Prospero ample time to generate graphics and illustrations.
These days it's like: EMAIL> WE CHANGE STUFF> ACCOUNT CLOSED FOR A WEEK. WHO KNOWS?
We were asked about topics such as what we thought of the proposed changes, how it could be communicated with the FT parish, what we thought of the new Card design (I recall us all recoiling seeing the Bronze Card) etc.
It was a really productive day, and it helped the Mod Team prepare for the incomming s--tstorm, but also gave Prospero ample time to generate graphics and illustrations.
These days it's like: EMAIL> WE CHANGE STUFF> ACCOUNT CLOSED FOR A WEEK. WHO KNOWS?
Nov 16, 2021, 12:55 am
#45
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,968
I suspect that wouldn't happen now, albeit this isn't an overhaul of BAEC but instead a transfer on to a different platform - so no changes expected ..... for now 
