August 2021 flight cancellations and operational changes
Jul 20, 2021, 9:58 am
#256
Join Date: Aug 2006
Location: PDX
Programs: AS MVPG
Posts: 2,956
That’s not a very friendly response to someone who was only trying to help you. Unfortunately @sfozrhfco is correct, it is the ticketing airline or agent who is responsible for rebooking and reissuing the ticket in your circumstances.
I would argue that both of you are semi-wrong. When BA cancelled my outbound connection to BER they auto-placed me with a 24.5 hour layover on next flight to BER. And in the past when I had a cancellation with ANA on a transpac booked with UA miles, I successfully pushed them to honor the carriage and reacommodate me on a different flight that did not have open award availability.
It's weird to expect that a pax who has flights booked and plans should just accept that they might be cancelled with no recourse other than refund when there are rebooking options available on revenue sharing partners of the operating airline.
Jul 20, 2021, 10:00 am
#257
Join Date: Nov 2012
Location: LAX
Posts: 301
Jul 20, 2021, 10:03 am
#258
Join Date: Jan 2007
Location: UK
Programs: Tufty Club (Gold), BAGA Gymnastics level 4, 440yds swimming certificate
Posts: 2,533
Another recourse might be available by your travel insurance?
Jul 20, 2021, 10:26 am
#259
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,928
Interesting concept of helpful.
I would argue that both of you are semi-wrong. When BA cancelled my outbound connection to BER they auto-placed me with a 24.5 hour layover on next flight to BER. And in the past when I had a cancellation with ANA on a transpac booked with UA miles, I successfully pushed them to honor the carriage and reacommodate me on a different flight that did not have open award availability.
It's weird to expect that a pax who has flights booked and plans should just accept that they might be cancelled with no recourse other than refund when there are rebooking options available on revenue sharing partners of the operating airline.
I would argue that both of you are semi-wrong. When BA cancelled my outbound connection to BER they auto-placed me with a 24.5 hour layover on next flight to BER. And in the past when I had a cancellation with ANA on a transpac booked with UA miles, I successfully pushed them to honor the carriage and reacommodate me on a different flight that did not have open award availability.
It's weird to expect that a pax who has flights booked and plans should just accept that they might be cancelled with no recourse other than refund when there are rebooking options available on revenue sharing partners of the operating airline.
Jul 20, 2021, 10:33 am
#260
Join Date: Apr 2019
Posts: 11
I was downgraded from F to CW so could claim a refund for the change in travel class. I don't think there is any recourse for an aircraft change or change of seat design if you are still travelling in the same class. I am sure somebody more knowledgeable will be along shortly to give you a definitive answer.
Jul 20, 2021, 11:15 am
#261
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,970
I was downgraded from F to CW so could claim a refund for the change in travel class. I don't think there is any recourse for an aircraft change or change of seat design if you are still travelling in the same class. I am sure somebody more knowledgeable will be along shortly to give you a definitive answer.
Jul 20, 2021, 11:42 am
#262
Join Date: Nov 2012
Location: LAX
Posts: 301
Yes I think the only cases where same cabin different seats have resulted in the passenger getting something is when a long haul route is swapped to a short haul plane, so CW to CE. Other than that just changing from a long haul CWS to CW doesn't give rise to anything - and tbh this may be changed several times up to travel anyway.
Jul 20, 2021, 12:08 pm
#263
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,237
Interesting concept of helpful.
I would argue that both of you are semi-wrong. When BA cancelled my outbound connection to BER they auto-placed me with a 24.5 hour layover on next flight to BER. And in the past when I had a cancellation with ANA on a transpac booked with UA miles, I successfully pushed them to honor the carriage and reacommodate me on a different flight that did not have open award availability.
It's weird to expect that a pax who has flights booked and plans should just accept that they might be cancelled with no recourse other than refund when there are rebooking options available on revenue sharing partners of the operating airline.
I would argue that both of you are semi-wrong. When BA cancelled my outbound connection to BER they auto-placed me with a 24.5 hour layover on next flight to BER. And in the past when I had a cancellation with ANA on a transpac booked with UA miles, I successfully pushed them to honor the carriage and reacommodate me on a different flight that did not have open award availability.
It's weird to expect that a pax who has flights booked and plans should just accept that they might be cancelled with no recourse other than refund when there are rebooking options available on revenue sharing partners of the operating airline.
that you are a flyertalker already speaks to your heightened knowledge of how these things operate, combined with the reality of traveling in this environment has no comparison to any prior experience.
Jul 22, 2021, 8:16 am
#265
Join Date: Jun 2013
Location: FRA
Posts: 1,398
BA 274 on Aug 27 from LAS to LHR is cancelled. Was able to change to AA via DFW directly to FRA, which allows us to avoid LHR.
Only issue is that the original booking was in regular Economy, the new one is only in Basic Economy. I noticed as soon as the booking was updated and called. She was not able to fix it directy, but has forwarded the case to ticketing. What are the chances of this getting fixed relatively quickly?
Only issue is that the original booking was in regular Economy, the new one is only in Basic Economy. I noticed as soon as the booking was updated and called. She was not able to fix it directy, but has forwarded the case to ticketing. What are the chances of this getting fixed relatively quickly?
Jul 22, 2021, 1:09 pm
#267
Join Date: Jul 2014
Location: Surrey, UK
Programs: BA Gold, *A Gold, IHG Platinum
Posts: 654
The early LHR-ORD flight has been changed to an A350 from a 787-10 for my flight at the end of August. The later ORD flight is a 789, which I managed to be rebooked on to.
Although I hold out very little hope at this stage of actually being on that flight.
Although I hold out very little hope at this stage of actually being on that flight.
Jul 22, 2021, 3:03 pm
#268
Join Date: Aug 2003
Location: Washington,DC
Posts: 1,822
I'll have to change my updatesd to the Sept thread
Jul 23, 2021, 1:57 am
#269
Join Date: Mar 2009
Location: UK
Programs: BA Gold / Hilton Diamond / IHG Diamond Ambassador / Marriot Bonvoy Gold
Posts: 2,535
My flight in F to Hong Kong is cancelled in August (not that I’m going anywhere) and downgraded to club the next day. Looking at availability it seems that F is not available on some days.
I hope to use the new policy and kick this booking down the road by a year. I have personally written off 2021 for long haul and after my experience yesterday on LHR GLA, it might be best to avoid BA for a while yet.
I hope to use the new policy and kick this booking down the road by a year. I have personally written off 2021 for long haul and after my experience yesterday on LHR GLA, it might be best to avoid BA for a while yet.
Jul 23, 2021, 1:08 pm
#270
Join Date: Nov 2012
Location: LAX
Posts: 301
You preferred the 789 to the A350?