August 2021 flight cancellations and operational changes
Aug 2, 2021, 2:59 pm
#331
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180
sorry. Wrong quote
Aug 2, 2021, 3:47 pm
#332
Join Date: Jan 2016
Location: York, UK
Programs: BAEC Gold, Honors Diamond
Posts: 1,184
The chat ended with them saying they'd call BA Trade support tomorrow and email me to let me know if they BA would agree to a free change or not.
I said to myself I wouldn't use agents again, but the £50 credit back was too tempting.
Aug 2, 2021, 4:43 pm
#333
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
All Turkey routes axed until 30 August 2021.
There are rumors around that Turkey would go back to the amber list on the next update or transits would be permitted through IST, etc... but I don't think BA cares about that.
There are rumors around that Turkey would go back to the amber list on the next update or transits would be permitted through IST, etc... but I don't think BA cares about that.
Aug 2, 2021, 5:21 pm
#334
Join Date: Dec 2009
Location: Los Angeles& Telluride
Programs: UA1K, 1MM,AA Exec. Platinum, Global Entry, Nexus
Posts: 731
Hi there, I normally post in the AA forum. I am scheduled to fly a hybrid trip with AA and BA. I purchased my ticket thru AA and my GF purchased hers thru BA.
BA cancels our flight. She gets an email. Nothing comes to me. I go onto my AA and BA apps and sure enough the flight is cancelled. No offer to help. No new flight scheduled, just cancelled. In the past, if AA cancelled they offered me an alternative. Is this normal for BA? Also, I have the highest status on AA I have NOTHING on BA.
Luckily, thru one world we got routed with Iberia and thru MAD vs LHR.
BA cancels our flight. She gets an email. Nothing comes to me. I go onto my AA and BA apps and sure enough the flight is cancelled. No offer to help. No new flight scheduled, just cancelled. In the past, if AA cancelled they offered me an alternative. Is this normal for BA? Also, I have the highest status on AA I have NOTHING on BA.
Luckily, thru one world we got routed with Iberia and thru MAD vs LHR.
Aug 2, 2021, 5:33 pm
#335
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Hi there, I normally post in the AA forum. I am scheduled to fly a hybrid trip with AA and BA. I purchased my ticket thru AA and my GF purchased hers thru BA.
BA cancels our flight. She gets an email. Nothing comes to me. I go onto my AA and BA apps and sure enough the flight is cancelled. No offer to help. No new flight scheduled, just cancelled. In the past, if AA cancelled they offered me an alternative. Is this normal for BA? Also, I have the highest status on AA I have NOTHING on BA.
Luckily, thru one world we got routed with Iberia and thru MAD vs LHR.
BA cancels our flight. She gets an email. Nothing comes to me. I go onto my AA and BA apps and sure enough the flight is cancelled. No offer to help. No new flight scheduled, just cancelled. In the past, if AA cancelled they offered me an alternative. Is this normal for BA? Also, I have the highest status on AA I have NOTHING on BA.
Luckily, thru one world we got routed with Iberia and thru MAD vs LHR.
Also AA is known not to send schedule change/cancellation e-mails.
At least you had status on AA so that they did rebook you on another flight without seeing the cancellation on their side. If you didn't had AAdvantage EXP status, the call center agents would kindly asked you to wait until they see the cancellation on their side. AA is likely to do goodwill gestures to their EXP and CK members.
Aug 2, 2021, 6:02 pm
#336
Join Date: Dec 2009
Location: Los Angeles& Telluride
Programs: UA1K, 1MM,AA Exec. Platinum, Global Entry, Nexus
Posts: 731
Yes, that's exactly what happened. Granted it took two hours and a few calls to get done, but it did get done. In addition, my routing changed for the worse. Lost out on FC from LAX-LHR. Got two SWU's back as I passed on FC on LAX-MIA. and IB has no first class on A333. Lastly on the good side, we are connecting in LIS to FUN we arrive an hour earlier so I won't stress about missed connection.
Aug 3, 2021, 1:55 am
#337
Join Date: Jun 2011
Location: London
Posts: 180
My turn with a similar problem.
We have return Avios flights to Porto, in CE, with companion voucher, at the end of August.
BA have cancelled them. But we still need to travel, so need re-routing.
Aside from the low cost airlines, the only option with business class is TAP.
Given we know that:
1) We have the right to have BA transfer us to TAP in Business
2) BA will absolutely refuse to do so
What is our best course of action after I phone up and BA refuse?
(The TAP business flights are prohibitively expensive by the way and there is no Iberia alternative except a long layover in Madrid).
Thanks!
We have return Avios flights to Porto, in CE, with companion voucher, at the end of August.
BA have cancelled them. But we still need to travel, so need re-routing.
Aside from the low cost airlines, the only option with business class is TAP.
Given we know that:
1) We have the right to have BA transfer us to TAP in Business
2) BA will absolutely refuse to do so
What is our best course of action after I phone up and BA refuse?
(The TAP business flights are prohibitively expensive by the way and there is no Iberia alternative except a long layover in Madrid).
Thanks!
Aug 3, 2021, 12:51 pm
#339
Join Date: Jan 2012
Programs: BA Gold
Posts: 124
Will let you know the outcome!
Aug 4, 2021, 1:23 pm
#340
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180
After waiting to see if the LUX flights would be canned, I went and cancelled the trip for the end of August LUX-MIA//BOS-LHR-BRU. I then took it into my head to book on the latest price reduced to get to ORD. The credit from the original flight has been traded off against the new flights, BA booked and held NCE-LHR-ORD//BOS-LHR-NCE for me. £972 each.
I discovered just now that the LUX flights 25 Aug have now been cancelled until 31st Aug. It makes no difference but a refund to my card would have been easier although I note that others refunds are still not in my account despite being cancelled last Sunday, It seems to be slow again in the Refunds Department
I discovered just now that the LUX flights 25 Aug have now been cancelled until 31st Aug. It makes no difference but a refund to my card would have been easier although I note that others refunds are still not in my account despite being cancelled last Sunday, It seems to be slow again in the Refunds Department
Aug 6, 2021, 4:57 pm
#343
FlyerTalk Evangelist
Join Date: Nov 2018
Location: Istanbul, Turkey
Programs: TK Elite Plus,BAEC GGL,ITA Executive, AFKL Gold,QR Gold,HH Diamond,Bonvoy Gold,ALL Gold
Posts: 14,186
Aug 6, 2021, 5:00 pm
#344
Join Date: Sep 2007
Location: SFO, SJC
Programs: AS MVP 75K
Posts: 286
Thanks for the quick input! I know things change by the day, but Netherlands on CDC Level 4 makes me lean on leaving from elsewhere (i.e. Germany)
Last edited by wp_kid; Aug 6, 2021 at 5:06 pm