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COVID-19 and BA: Using Heathrow T5

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Old Jul 29, 2020, 4:12 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: Genius1
WHAT'S OPEN IN T5?

Current to 14 January 2022. Changes from previous update in red where applicable.

Landside - Departures
Boots
Caffè Nero
Excess Baggage (both units in Zones B and F)
Excess Baggage Wrap
Kanishka Kitchen
Travelex
WHSmith (both units in Zones C and H) - including Post Office in WHSmith Zone H

Landside - Arrivals
Boots
Bradley Smith Hair Express Bar
Caffè Nero (both units North and South)
Costa Coffee
Excess Baggage
Hotel Reservations / Sim Local
Marks and Spencer
Travelex
WHSmith

Airside - T5A Upper Level
Accessorize
Boots
Dixons Travel
Giraffe
Glorious Britain
Gordon Ramsay Plane Food
Harrods
The Harry Potter Shop
The Macallan Boutique
Travelex
Wagamama
WHSmith
World Duty Free Tobacco

Airside - T5A Gate Level
Be Relax
Boots
Bottega Venetta
Bulgari
Burberry
Cartier
Case
Caviar House & Prunier Seafood Bar
Chanel
Dior
Dixons Travel
Fortnum & Mason
Gucci
Hermès
Hugo Boss
InMotion
Itsu
Kurt Geiger
Louis Vuitton
Orlebar Brown
Paul Smith
Pilots Bar & Kitchen
Prada
Pret a Manger (both Main and Express units)
Ray-Ban
Reiss
Rituals
Rolex
Smythson
Starbucks
Sunglass Hut
Ted Baker
The Crown Rivers (JD Wetherspoon)
Tiffany & Co.
Travelex
Watches of Switzerland
WHSmith (both North and South units)
WHSmith Bookshop
World of Whiskies
World Duty Free (all units - Collection, Main, North, Perfumerie)

Airside - T5B
Boots
Dixons Travel
Sim Local
Starbucks
Sunglass Hut
WHSmith
World Duty Free

Airside - T5C
Boots
Starbucks
WHSmith
World Duty Free

Airside - Arrivals
World Duty Free (both North and South units)



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COVID-19 and BA: Using Heathrow T5

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Old Jul 2, 2020, 9:41 am
  #76  
 
Join Date: Jun 2018
Posts: 68
Yes thank you - only spotted the info this morning on another forum. Got the forms all ready, but they're not to be sent off till 48 hrs in advance.
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Old Jul 2, 2020, 10:36 am
  #77  
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Originally Posted by oneworldrtw
Was the F-Wing open? Hearing it is.
The First Wing will reopen on 4 July along with the Galleries First lounge.
ExpatExp and KARFA like this.
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Old Jul 3, 2020, 1:58 am
  #78  
 
Join Date: Oct 2006
Location: Reading, England
Programs: BAEC Silver
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The Daily Telegraph's Travel Editor Emma Cooke has tweeted a series of photos and videos from her visit to T5 this morning for her flight to BHD:

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Old Jul 3, 2020, 2:20 am
  #79  
 
Join Date: Aug 2010
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Originally Posted by oneworldrtw
Was the F-Wing open? Hearing it is.
F wing is open for check in only not security though.
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Old Jul 3, 2020, 6:34 am
  #80  
 
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,297
Originally Posted by KeaneJohn
F wing is open for check in only not security though.
I thought it sounded to good to be true... Still if the queues for security are as short as reported, we'll be fine. Need to get cigs from WDF anyway
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Old Jul 3, 2020, 7:48 am
  #81  
 
Join Date: Jul 2006
Location: London
Posts: 778
Originally Posted by alex67500
Thanks for the list! Do you know if the tobacco part of WDF was open? Nasty habit I know, but doing BSL soon...
Tobacco section was open today.

Also noting that the majority of the shops was open today (despite the very little traffic at T5).
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Old Jul 3, 2020, 3:43 pm
  #82  
 
Join Date: Aug 2006
Location: Switzerland
Posts: 1,593
Originally Posted by corporate-wage-slave
Yes, that is standard procedure for busy flights, and as indicated on the July thread, AGP services are running full, with BA seemingly not willing / able to run extra services. If it is the afternoon flight there are almost no seats left and a one way to AGP is £547 in EuroTraveller (not a Basic fare though!).

And indeed you can't use this facility to add to your Basic allowance, merely to check it in if you wish.
Is BA still allowing everyone (busy flight or not) to check in compliant hand luggage at LHR? Thanks in advance.
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Old Jul 3, 2020, 4:02 pm
  #83  
 
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Location: London Stratford, E7
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Originally Posted by alex67500
I thought it sounded to good to be true... Still if the queues for security are as short as reported, we'll be fine. Need to get cigs from WDF anyway
I don’t think they are particularly short as numbers are increasing . Experiences today that I’ve seen weren’t great no fast track either. I guess LHR and BA will monitor accordingly.
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Old Jul 4, 2020, 9:09 am
  #84  
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The following retail units are open in T5 as of 4 July:

Landside
Boots
WHSmith
Caffè Nero
PlayNation
Bradley Smith

Airside
Boots
WHSmith
World Duty Free
Pret a Manger
Gucci
Burberry
Louis Vuitton
Chanel
Bottega Veneta
Tiffany
Dior
Watches of Switzerland
Rolex
Prada
Ted Baker
Kurt Geiger
Harrods
Paul Smith
Macallen
Glorious Britain
Collection
Thomas Pink
Smythson
Fortnum and Mason

Further retail units will reopen next week.
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Old Jul 4, 2020, 9:14 am
  #85  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,857
It's worth highlighting that the two catering specialists open are Prêt and the F&M bar by the South Lounges complex. The latter doing an at seat service. It's easier to buy diamonds than coffee.

EDITED to add: the places I noted still closed are: all the other catering venues such as Itsu, Pilots, Weatherspoons. Dixons, the larger WH Smith (but the downstairs branch is open), Travelex.
Last edited by corporate-wage-slave; Jul 4, 2020 at 1:37 pm
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Old Jul 4, 2020, 9:45 am
  #86  
 
Join Date: Jul 2014
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Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 2,738
Originally Posted by corporate-wage-slave
It's worth highlighting that the two catering specialists open are Prêt and the F&M bar by the South Lounges complex. The latter doing an at seat service. It's easier to buy diamonds than coffee.
The F&M bar was circa Half Full when I went past at 0745 this morning. Plenty of pax with champagne glasses

EDIT: None spotted with coffee.
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Old Jul 4, 2020, 12:47 pm
  #87  
 
Join Date: Jan 2010
Posts: 3,190
Thanks all for the updates! Any landside eateries open, and if so what kind of service?

rb211.
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Old Jul 4, 2020, 1:27 pm
  #88  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Originally Posted by RB211
Thanks all for the updates! Any landside eateries open, and if so what kind of service?
Just Caffè Nero, that was takeaway only earlier in the week, I don't know if they are / will move to at seat service too. Nothing in Arrivals, M&S still closed too.
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Old Jul 4, 2020, 1:30 pm
  #89  
 
Join Date: Jan 2010
Posts: 3,190
Originally Posted by corporate-wage-slave
Just Caffè Nero, that was takeaway only earlier in the week, I don't know if they are / will move to at seat service too. Nothing in Arrivals, M&S still closed too.
Thanks for the update!

rb211.
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Old Jul 4, 2020, 2:27 pm
  #90  
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Posts: 63,857
Unusually I got an email from BA about the tube being down this weekend, so definitely worth checking.

I'm reasonably certain I've finally worked out the TfL Rail times for T5, this is now a direct service and is a lot cheaper than HEX (£10.10 off peak, £10.20 peak and subject to the daily cap). Distrust other online sources! The move from T4 at zero notice caused a lot of problems for TfL Rail.

From Paddington - leaves 02 and 32 minutes past hour. HEX is 25 and 55 minutes past hour
From T5: leaves 21 and 51 minutes past hour, HEX 12 and 42 minutes past hour.

Hex takes 20 minutes, TfL takes 31 minutes.
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