Jul 29, 2020, 4:12 pm
Last edit by: Genius1
WHAT'S OPEN IN T5?
Current to 14 January 2022. Changes from previous update in red where applicable.
Landside - Departures
Boots
Caffè Nero
Excess Baggage (both units in Zones B and F)
Excess Baggage Wrap
Kanishka Kitchen
Travelex
WHSmith (both units in Zones C and H) - including Post Office in WHSmith Zone H
Landside - Arrivals
Boots
Bradley Smith Hair Express Bar
Caffè Nero (both units North and South)
Costa Coffee
Excess Baggage
Hotel Reservations / Sim Local
Marks and Spencer
Travelex
WHSmith
Airside - T5A Upper Level
Accessorize
Boots
Dixons Travel
Giraffe
Glorious Britain
Gordon Ramsay Plane Food
Harrods
The Harry Potter Shop
The Macallan Boutique
Travelex
Wagamama
WHSmith
World Duty Free Tobacco
Airside - T5A Gate Level
Be Relax
Boots
Bottega Venetta
Bulgari
Burberry
Cartier
Case
Caviar House & Prunier Seafood Bar
Chanel
Dior
Dixons Travel
Fortnum & Mason
Gucci
Hermès
Hugo Boss
InMotion
Itsu
Kurt Geiger
Louis Vuitton
Orlebar Brown
Paul Smith
Pilots Bar & Kitchen
Prada
Pret a Manger (both Main and Express units)
Ray-Ban
Reiss
Rituals
Rolex
Smythson
Starbucks
Sunglass Hut
Ted Baker
The Crown Rivers (JD Wetherspoon)
Tiffany & Co.
Travelex
Watches of Switzerland
WHSmith (both North and South units)
WHSmith Bookshop
World of Whiskies
World Duty Free (all units - Collection, Main, North, Perfumerie)
Airside - T5B
Boots
Dixons Travel
Sim Local
Starbucks
Sunglass Hut
WHSmith
World Duty Free
Airside - T5C
Boots
Starbucks
WHSmith
World Duty Free
Airside - Arrivals
World Duty Free (both North and South units)
Current to 14 January 2022. Changes from previous update in red where applicable.
Landside - Departures
Boots
Caffè Nero
Excess Baggage (both units in Zones B and F)
Excess Baggage Wrap
Kanishka Kitchen
Travelex
WHSmith (both units in Zones C and H) - including Post Office in WHSmith Zone H
Landside - Arrivals
Boots
Bradley Smith Hair Express Bar
Caffè Nero (both units North and South)
Costa Coffee
Excess Baggage
Hotel Reservations / Sim Local
Marks and Spencer
Travelex
WHSmith
Airside - T5A Upper Level
Accessorize
Boots
Giraffe
Glorious Britain
Gordon Ramsay Plane Food
Harrods
The Harry Potter Shop
The Macallan Boutique
Travelex
Wagamama
WHSmith
World Duty Free Tobacco
Airside - T5A Gate Level
Be Relax
Boots
Bottega Venetta
Bulgari
Burberry
Cartier
Case
Caviar House & Prunier Seafood Bar
Chanel
Dior
Fortnum & Mason
Gucci
Hermès
Hugo Boss
InMotion
Itsu
Kurt Geiger
Louis Vuitton
Orlebar Brown
Paul Smith
Pilots Bar & Kitchen
Prada
Pret a Manger (both Main and Express units)
Ray-Ban
Reiss
Rituals
Rolex
Smythson
Starbucks
Sunglass Hut
Ted Baker
The Crown Rivers (JD Wetherspoon)
Tiffany & Co.
Travelex
Watches of Switzerland
WHSmith (both North and South units)
WHSmith Bookshop
World of Whiskies
World Duty Free (all units - Collection, Main, North, Perfumerie)
Airside - T5B
Boots
Sim Local
Starbucks
Sunglass Hut
WHSmith
World Duty Free
Airside - T5C
Boots
Starbucks
WHSmith
World Duty Free
Airside - Arrivals
World Duty Free (both North and South units)
COVID-19 and BA: Using Heathrow T5
Jul 1, 2020, 12:59 pm
#61
Join Date: Oct 2005
Location: London
Programs: BAEC Bronze
Posts: 1,090
WDF, Harrods and a few other places in T5 have opened as of today.
Jul 1, 2020, 4:47 pm
#62
Join Date: Nov 2009
Location: Ayrshire/Edinburgh
Programs: BAEC Gold
Posts: 167
Also received an email tonight from the Aerotel at T3 that they are staying closed until Monday 31 August and will refund my booking.
Jul 1, 2020, 11:46 pm
#63
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,908
This morning's list of open retail at T5 A:
The Macallan
WDF
Prêt
Boots
WH Smith
Glorious Britain
Collection
Gucci
World of Whiskies
Kurt Geiger (they have a sign that says they're open but they were closed at 6.45 am today!)
Harrods appeared to be firmly closed but it might be the early hour.
Sadly, despite my tightly crossed fingers, no lounges, just some scruffy A4 and A3 signs taped to the wall, saying they're closed.
The Macallan
WDF
Prêt
Boots
WH Smith
Glorious Britain
Collection
Gucci
World of Whiskies
Kurt Geiger (they have a sign that says they're open but they were closed at 6.45 am today!)
Harrods appeared to be firmly closed but it might be the early hour.
Sadly, despite my tightly crossed fingers, no lounges, just some scruffy A4 and A3 signs taped to the wall, saying they're closed.
Jul 1, 2020, 11:50 pm
#64
Suspended
Join Date: Feb 2020
Programs: BA CCR GGL, Honors Diamond, Bonvoy Titanium
Posts: 32
Jul 1, 2020, 11:54 pm
#65
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,908
Hmmm I assumed not so didn't head towards it at all - I went through North Security. But as the lounge is closed, I guess only the check-in desks could be open and there were no queues at the normal desks at all. It's a bit busier here than I expected (maybe 10%+ of normal) but there actually isn't any need for any premium services in truth.
Also, despite all the signs saying you must wear a mask, there seems to be no monitoring and enforcement, including of Heathrow's own staff. Yes I know some people have medical exemptions and masks can be removed for eating but I'd estimate that 10 - 15% are walking around with no face covering at all and another 10% are wearing it around their neck.
oh, and just noticed - there are no group boarding signs anywhere at the gate. I guess that’s logical as I understand it’s boarding rear seats first, but it does seem strange without any of the signs.
Also, despite all the signs saying you must wear a mask, there seems to be no monitoring and enforcement, including of Heathrow's own staff. Yes I know some people have medical exemptions and masks can be removed for eating but I'd estimate that 10 - 15% are walking around with no face covering at all and another 10% are wearing it around their neck.
oh, and just noticed - there are no group boarding signs anywhere at the gate. I guess that’s logical as I understand it’s boarding rear seats first, but it does seem strange without any of the signs.
Last edited by ThatT1Feeling; Jul 2, 2020 at 12:15 am
Jul 2, 2020, 1:08 am
#66
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,857
Also, despite all the signs saying you must wear a mask, there seems to be no monitoring and enforcement, including of Heathrow's own staff. Yes I know some people have medical exemptions and masks can be removed for eating but I'd estimate that 10 - 15% are walking around with no face covering at all and another 10% are wearing it around their neck.
Jul 2, 2020, 1:55 am
#67
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,908
That's in line with my experiences. Enforcement is tricky since the DfT guidelines are for while travelling, not at stations or airports, where is it more about encouragement. Working staff don't have to wear masks either, in terms of the relevant SI. I suspect you will find people masked up at boarding time, maybe a few slip down mid flight while eating and not speedily replaced, but compliance overall is fairly good, and that perhaps should be highlighted over the exceptions.
Jul 2, 2020, 4:25 am
#68
Join Date: Jan 2014
Location: Brighton, England
Programs: BA Silver, VS, Costa Coffee, My Waitrose
Posts: 153
Does anyone know if BA are allowing PAX to check in hand luggage free of charge in order to create space in the overhead bins and reduce COVID risk or is this only being done on selected flights like before? I seem to recall BA sending emails within a day or two of departure.
Dear XXXXXXXXXThank you for choosing to fly with British Airways.
Your flight tomorrow is busy, and we'd like to invite you to check in your hand baggage free of charge. You can do this at any available desk. Please be aware that items such as Powerbanks, spare batteries, lighters/matches and e-cigarettes cannot be carried in checked baggage.
Thank you and we look forward to seeing you on board.
Warm regards,
British Airways Customer Service
I think i will check my bag now.
Jul 2, 2020, 4:45 am
#69
Join Date: Jul 2014
Location: UK - Hampshire & London
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 2,738
I am travelling to Malaga tomorrow on the BA2717, which was moved from Gatwick. Booked a HBO fare, and have just received email from BA as follows : -
Dear XXXXXXXXXThank you for choosing to fly with British Airways.
Your flight tomorrow is busy, and we'd like to invite you to check in your hand baggage free of charge. You can do this at any available desk. Please be aware that items such as Powerbanks, spare batteries, lighters/matches and e-cigarettes cannot be carried in checked baggage.
Thank you and we look forward to seeing you on board.
Warm regards,
British Airways Customer Service
I think i will check my bag now.
Dear XXXXXXXXXThank you for choosing to fly with British Airways.
Your flight tomorrow is busy, and we'd like to invite you to check in your hand baggage free of charge. You can do this at any available desk. Please be aware that items such as Powerbanks, spare batteries, lighters/matches and e-cigarettes cannot be carried in checked baggage.
Thank you and we look forward to seeing you on board.
Warm regards,
British Airways Customer Service
I think i will check my bag now.
Others will be able to advise better than me, but I think the key point is that your checked baggage must still conform to HBO sizing (more or less).
Jul 2, 2020, 4:54 am
#70
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,857
And indeed you can't use this facility to add to your Basic allowance, merely to check it in if you wish.
Jul 2, 2020, 5:04 am
#71
Join Date: Sep 2018
Programs: BA/VS Gold
Posts: 276
yes, you’re right, corporate-wage-slave .. onboard it appears to be full compliance and maybe I should have pointed out that the vast majority of pax at the airport were wearing masks. It’s interesting your point about staff though - if there are signs throughout the airport saying “you must wear a face covering”, then surely the airport’s own staff should be seen to be doing so to avoid mixed messaging?
Jul 2, 2020, 5:15 am
#72
Join Date: Apr 2012
Location: LON
Programs: Mucci, BAEC, Eurostar
Posts: 3,297
This morning's list of open retail at T5 A:
The Macallan
WDF
Prêt
Boots
WH Smith
Glorious Britain
Collection
Gucci
World of Whiskies
Kurt Geiger (they have a sign that says they're open but they were closed at 6.45 am today!)
Harrods appeared to be firmly closed but it might be the early hour.
Sadly, despite my tightly crossed fingers, no lounges, just some scruffy A4 and A3 signs taped to the wall, saying they're closed.
The Macallan
WDF
Prêt
Boots
WH Smith
Glorious Britain
Collection
Gucci
World of Whiskies
Kurt Geiger (they have a sign that says they're open but they were closed at 6.45 am today!)
Harrods appeared to be firmly closed but it might be the early hour.
Sadly, despite my tightly crossed fingers, no lounges, just some scruffy A4 and A3 signs taped to the wall, saying they're closed.
Jul 2, 2020, 6:33 am
#73
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,908
Jul 2, 2020, 8:17 am
#74
Join Date: Jun 2018
Posts: 68
Flying out of LHR T5 at 0720 next Thursday to MAD. Struggling to book parking....as the thread earlier said (and I was hoping it had changed), the only non meet and greet carpark for T5 is the short stay at nearly £200 for 8 days. Does anyone have any better ideas on parking? I did read about parking at T2 and taking the HEX but that's not really ideal at 5am...
Also, (and I know no-one has a crystal ball), wondering if the BA lounges will be open by then? Just trying to plan my coffee drinking before the early flight!
Also, (and I know no-one has a crystal ball), wondering if the BA lounges will be open by then? Just trying to plan my coffee drinking before the early flight!
Jul 2, 2020, 9:11 am
#75
Join Date: Jun 2006
Location: UK
Programs: BA Silver
Posts: 1,137
Flying out of LHR T5 at 0720 next Thursday to MAD. Struggling to book parking....as the thread earlier said (and I was hoping it had changed), the only non meet and greet carpark for T5 is the short stay at nearly £200 for 8 days. Does anyone have any better ideas on parking? I did read about parking at T2 and taking the HEX but that's not really ideal at 5am...
Also, (and I know no-one has a crystal ball), wondering if the BA lounges will be open by then? Just trying to plan my coffee drinking before the early flight!
Also, (and I know no-one has a crystal ball), wondering if the BA lounges will be open by then? Just trying to plan my coffee drinking before the early flight!