Mar 19, 2020, 2:45 pm
Last edit by: Prospero
Latest official update, posted by BA refund helper on 16 August (post no 579)
Historic wiki updates:
There seems to be some confusion over the ‘vouchers’ for future travel so here is some clarity in the hope it proves helpful to others.
The ‘voucher number’ will be the customer’s existing ticket number. The process is no different to putting a booking on hold for medical reasons and the existing booking will be reused for future travel, with the ticket reissued following payment of any difference in fare. This is why it takes so long to receive confirmation as someone has to manually go into each booking (as you’ll imagine there are a lot!), remove the live flights, hold in a ghost flight and send the confirmation email to the customer. It is not an eVoucher that you would enter into ba.com for a discount off a brand new booking and new travel arrangements should NOT be made in this way.
Similarly, customers should NOT cancel their own bookings at any point in the voucher process. This will invalidate any eligibility for the voucher and process a fare rules refund.
When ready to rebook (and once the lines are a lot quieter!) customers will need to call to be rebooked as there is no facility to do this online at all and anything done online in this manner will be at the customer’s own expense since you won't be able to deploy the eVoucher's funds. The voucher is valid for travel completed (both outbound and inbound) by 30th April 2021.
There is no telephone service charge for using the eVoucher, you have to call up, but you won't have to pay an extra fee to make the booking in this scenario.
Historic wiki updates:
There seems to be some confusion over the ‘vouchers’ for future travel so here is some clarity in the hope it proves helpful to others.
The ‘voucher number’ will be the customer’s existing ticket number. The process is no different to putting a booking on hold for medical reasons and the existing booking will be reused for future travel, with the ticket reissued following payment of any difference in fare. This is why it takes so long to receive confirmation as someone has to manually go into each booking (as you’ll imagine there are a lot!), remove the live flights, hold in a ghost flight and send the confirmation email to the customer. It is not an eVoucher that you would enter into ba.com for a discount off a brand new booking and new travel arrangements should NOT be made in this way.
Similarly, customers should NOT cancel their own bookings at any point in the voucher process. This will invalidate any eligibility for the voucher and process a fare rules refund.
When ready to rebook (and once the lines are a lot quieter!) customers will need to call to be rebooked as there is no facility to do this online at all and anything done online in this manner will be at the customer’s own expense since you won't be able to deploy the eVoucher's funds. The voucher is valid for travel completed (both outbound and inbound) by 30th April 2021.
There is no telephone service charge for using the eVoucher, you have to call up, but you won't have to pay an extra fee to make the booking in this scenario.
Rebooking with e-voucher
Jun 3, 2020, 4:54 am
#361
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
Hmmm. Seems a little unreasonable. Then again I guess from their perspective, once you have a voucher you just keep a voucher. I assume they'd have to extend the validity though depending upon when the cancellation occurred.
Jun 3, 2020, 5:06 am
#363
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
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From the BA travel trade site.
What if the new flight subsequently cancels?
• Standard customer guidelines apply and any unused coupons will be fully refundable to the original form of payment
• Standard customer guidelines apply and any unused coupons will be fully refundable to the original form of payment
Jun 3, 2020, 5:06 am
#364
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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Jun 3, 2020, 5:08 am
#365
Ambassador, British Airways; FlyerTalk Posting Legend
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Jun 3, 2020, 6:47 am
#366
Join Date: Aug 2014
Posts: 2,660
Its only change fees and service fees that were part of a voluntary change that wouldnt be carried forward. Fare and tax from a voluntary change is carried forward on voucher
Jun 5, 2020, 8:57 am
#367
Join Date: Apr 2015
Location: US/UK - and elsewhere
Programs: BA Gold
Posts: 2,563
Apologies if covered upthread.
Just tried to use my FTV against a new 241 booking - agent (who checked) said it couldn't be used since I was the only pax on the original booking, and of course the 241 has two people on it! Bit annoying really since the FTV took so long to come had to pay cash for my flights last week since the FTV (from April) hadn't come through... . :-(
Just tried to use my FTV against a new 241 booking - agent (who checked) said it couldn't be used since I was the only pax on the original booking, and of course the 241 has two people on it! Bit annoying really since the FTV took so long to come had to pay cash for my flights last week since the FTV (from April) hadn't come through... . :-(
Last edited by CKBA; Jun 5, 2020 at 7:14 pm
Jun 5, 2020, 2:52 pm
#368
Join Date: Oct 2013
Programs: BA Gold, VS Gold, IHG Platinum, Hilton Gold, Hertz Presidents Circle.
Posts: 1,448
Failing all else DM the Twitter team and they will tell you.
Jun 7, 2020, 8:02 am
#369
Join Date: Feb 2017
Posts: 173
Can someone clarify plz...
So if I had a rewards flight (Avios + cash) booked, could I use voucher only for another rewards flight? Or can it be used for normal cash flight (+avios part payment)?
If I had a reward flight booked, will I be able to get a voucher?
Yes, you will be able to claim a voucher which can then be used to book another reward flight in the future. Additional Avios, taxes, fees and charges between the existing booking and new booking may be incurred.
Yes, you will be able to claim a voucher which can then be used to book another reward flight in the future. Additional Avios, taxes, fees and charges between the existing booking and new booking may be incurred.
Jun 8, 2020, 1:30 pm
#371
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
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Posts: 42,997
Jun 8, 2020, 1:44 pm
#373
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
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The FTV is in the booked currency, yes, and if online redemption ever becomes successful then you'd be confined to SEK fares. However my understanding is that you can use SEK FTV against a GBP or USD or whatever point of sale, by calling up. They will apply the IATA daily exchange rate which is usually about as good an exchange rate as you can get. Incidentally you can ring up BA to make SEK point of sale fares payable in GBP etc.
Jun 9, 2020, 4:25 am
#374
Join Date: May 2020
Posts: 2
Jun 9, 2020, 6:18 am
#375
Join Date: Jun 2018
Programs: BA Gold, Delta Plat
Posts: 186
The FTV is in the booked currency, yes, and if online redemption ever becomes successful then you'd be confined to SEK fares. However my understanding is that you can use SEK FTV against a GBP or USD or whatever point of sale, by calling up. They will apply the IATA daily exchange rate which is usually about as good an exchange rate as you can get. Incidentally you can ring up BA to make SEK point of sale fares payable in GBP etc.