Mar 19, 2020, 2:45 pm
Last edit by: Prospero
Latest official update, posted by BA refund helper on 16 August (post no 579)
Historic wiki updates:
There seems to be some confusion over the ‘vouchers’ for future travel so here is some clarity in the hope it proves helpful to others.
The ‘voucher number’ will be the customer’s existing ticket number. The process is no different to putting a booking on hold for medical reasons and the existing booking will be reused for future travel, with the ticket reissued following payment of any difference in fare. This is why it takes so long to receive confirmation as someone has to manually go into each booking (as you’ll imagine there are a lot!), remove the live flights, hold in a ghost flight and send the confirmation email to the customer. It is not an eVoucher that you would enter into ba.com for a discount off a brand new booking and new travel arrangements should NOT be made in this way.
Similarly, customers should NOT cancel their own bookings at any point in the voucher process. This will invalidate any eligibility for the voucher and process a fare rules refund.
When ready to rebook (and once the lines are a lot quieter!) customers will need to call to be rebooked as there is no facility to do this online at all and anything done online in this manner will be at the customer’s own expense since you won't be able to deploy the eVoucher's funds. The voucher is valid for travel completed (both outbound and inbound) by 30th April 2021.
There is no telephone service charge for using the eVoucher, you have to call up, but you won't have to pay an extra fee to make the booking in this scenario.
Historic wiki updates:
There seems to be some confusion over the ‘vouchers’ for future travel so here is some clarity in the hope it proves helpful to others.
The ‘voucher number’ will be the customer’s existing ticket number. The process is no different to putting a booking on hold for medical reasons and the existing booking will be reused for future travel, with the ticket reissued following payment of any difference in fare. This is why it takes so long to receive confirmation as someone has to manually go into each booking (as you’ll imagine there are a lot!), remove the live flights, hold in a ghost flight and send the confirmation email to the customer. It is not an eVoucher that you would enter into ba.com for a discount off a brand new booking and new travel arrangements should NOT be made in this way.
Similarly, customers should NOT cancel their own bookings at any point in the voucher process. This will invalidate any eligibility for the voucher and process a fare rules refund.
When ready to rebook (and once the lines are a lot quieter!) customers will need to call to be rebooked as there is no facility to do this online at all and anything done online in this manner will be at the customer’s own expense since you won't be able to deploy the eVoucher's funds. The voucher is valid for travel completed (both outbound and inbound) by 30th April 2021.
There is no telephone service charge for using the eVoucher, you have to call up, but you won't have to pay an extra fee to make the booking in this scenario.
Rebooking with e-voucher
May 31, 2020, 3:39 pm
#346
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
Hi. Does the new booking have to be the same route?
May 31, 2020, 4:20 pm
#348
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
May 31, 2020, 5:06 pm
#349
Join Date: Aug 2014
Posts: 2,660
No it doesnt need to be same route, the flights are just requoted in the same booking.
May 31, 2020, 5:11 pm
#350
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
Thanks for your reply. So, if for example I originally had a NCL LHR hotline, I could use my FTV towards a long haul booking and the new fare is still quoted as a hotline? Apologies, just want to be clear.
Jun 1, 2020, 1:54 am
#352
Join Date: Aug 2014
Posts: 2,660
Jun 1, 2020, 4:18 am
#353
Join Date: Jan 2010
Location: TNR
Programs: BAEC Silver, *A Gold
Posts: 237
Is there any way to see the value of a voucher.
I received one for a cancelled flight on the 5th July but the ticket was booked 6 /7 months (avios and money) and I really can't remember what I paid. Would be nice to be able to see the details of this.
I received one for a cancelled flight on the 5th July but the ticket was booked 6 /7 months (avios and money) and I really can't remember what I paid. Would be nice to be able to see the details of this.
Jun 1, 2020, 4:22 am
#354
Join Date: Jan 2007
Posts: 4,709
Can you open the booking using the PNR on BA and re-send the e-mail?
Jun 1, 2020, 4:28 am
#355
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,997
Yes, just to clarify, looking at QF MMB will indicate whether the FTV has been processed. It won't show any value though.
The value of the FTV will be the value of the original booking + any ancillaries (seat fees etc.) but not including any voluntary change fees. You should be able to see this in the original e-ticket you received when you bokoed.
The value of the FTV will be the value of the original booking + any ancillaries (seat fees etc.) but not including any voluntary change fees. You should be able to see this in the original e-ticket you received when you bokoed.
Jun 2, 2020, 10:11 am
#357
Join Date: Mar 2013
Location: Newcastle UK
Posts: 1,114
Jun 3, 2020, 1:07 am
#359
Join Date: Jan 2015
Location: UK
Programs: BAEC
Posts: 1,174
Update.. you retain the voucher - does seem cheeky..
Jun 3, 2020, 4:47 am
#360
Join Date: Aug 2015
Location: Cambridge UK
Programs: BA silver,
Posts: 254
A POUG is a voluntary change so is that not refunded in the voucher or cash?? If this is the case probably best to try and relate the booking.