Last edit by: Prospero
The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019
Link to Text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
787 cancellations due to Trent engine issues - CEDR ruling information from the post in the 2018 thread and onwards.
For the 2019 thread:
https://www.flyertalk.com/forum/british-airways-executive-club/1948451-2019-ba-compensation-thread-your-guide-regulation-ec261-2004-a.html
Link to Text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
787 cancellations due to Trent engine issues - CEDR ruling information from the post in the 2018 thread and onwards.
For the 2019 thread:
https://www.flyertalk.com/forum/british-airways-executive-club/1948451-2019-ba-compensation-thread-your-guide-regulation-ec261-2004-a.html
The 2020 BA compensation thread: Your guide to Regulation EC261/2004
#166
Suspended
Join Date: Jun 2008
Posts: 2,246
I made a successful compensation claim at the end of last year and recently received a free upgrade from economy to club, so I don’t think there’s influence on acts of goodwill.
#167
Join Date: Apr 2018
Location: London, or thereabouts
Programs: Tesco Clubcard, Heathrow Rewards, M&S Sparks, Caffè Nero, HSBC rewards... BAEC defector
Posts: 132
I seem to have a knack for booking my flights for days with bad weather. I should reincarnate into a weatherperson at some point.
Wondering if I could get some advice before Storm Dennis hits, as I am still looking at possible claims from Storm Ciara.
So the story is that I was booked on a short haul European flight cancelled due to Storm Ciara, rebooked from CE to ET on a flight the next day. What I gather is that (1) I am not due any compensation for the delay because it is obviously weather-related; but(2)should get some recourse from the downgrade? Or is that also not due because the downgrade was a result of a flight cancelled due to weather? If compensation is due, I'm guessing I should just submit a claim online on ba.com. (3) Can I at least get TP/Avios for CE booking, even if I am downgraded to ET?
Also, as the flight left the next day, I also have some hotel/transport fees that I was wondering whether I could claim. BA "ran out of Heathrow hotel rooms", and I was told to book somewhere myself--which I did. But I gather from previous posts that it's a hit or miss re claiming back from BA. And as the Tube/Heathrow Express was down at some point, I ended up taking an Uber, which I'm also guessing cannot be reimbursed?
Thanks in advance if anyone has advice to offer.
Wondering if I could get some advice before Storm Dennis hits, as I am still looking at possible claims from Storm Ciara.
So the story is that I was booked on a short haul European flight cancelled due to Storm Ciara, rebooked from CE to ET on a flight the next day. What I gather is that (1) I am not due any compensation for the delay because it is obviously weather-related; but(2)should get some recourse from the downgrade? Or is that also not due because the downgrade was a result of a flight cancelled due to weather? If compensation is due, I'm guessing I should just submit a claim online on ba.com. (3) Can I at least get TP/Avios for CE booking, even if I am downgraded to ET?
Also, as the flight left the next day, I also have some hotel/transport fees that I was wondering whether I could claim. BA "ran out of Heathrow hotel rooms", and I was told to book somewhere myself--which I did. But I gather from previous posts that it's a hit or miss re claiming back from BA. And as the Tube/Heathrow Express was down at some point, I ended up taking an Uber, which I'm also guessing cannot be reimbursed?
Thanks in advance if anyone has advice to offer.
#168
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Join Date: Feb 2010
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Posts: 63,811
So the story is that I was booked on a short haul European flight cancelled due to Storm Ciara, rebooked from CE to ET on a flight the next day. What I gather is that (1) I am not due any compensation for the delay because it is obviously weather-related; but(2)should get some recourse from the downgrade? Or is that also not due because the downgrade was a result of a flight cancelled due to weather? If compensation is due, I'm guessing I should just submit a claim online on ba.com. (3) Can I at least get TP/Avios for CE booking, even if I am downgraded to ET?
#169
Join Date: Jul 2013
Location: London, UK
Programs: BAEC Silver, Hilton Gold, Radisson Gold, Bonvoy Gold, Melia Gold
Posts: 95
Hi all - hoping you can assist as I am not sure whether I am entitled to compensation on the following:
Received notification of flight cancellation on Sunday 9th February for my BA2759 AMS-LGW 10:55 on Monday 10th February. Got re-booked on the RTM-LCY at 19:00 10th February. Obviously flights were operationally affected due Storm Ciara, however it seemed majority of BA (and KL) flights to London that day were not cancelled/subject to minor delays. Do I have any entitlement to EC261 compensation in this situation?
Many thanks for the help.
Luke
Received notification of flight cancellation on Sunday 9th February for my BA2759 AMS-LGW 10:55 on Monday 10th February. Got re-booked on the RTM-LCY at 19:00 10th February. Obviously flights were operationally affected due Storm Ciara, however it seemed majority of BA (and KL) flights to London that day were not cancelled/subject to minor delays. Do I have any entitlement to EC261 compensation in this situation?
Many thanks for the help.
Luke
#170
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Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,967
I don't think there would be any hope of compensation that day, conditions were very severe and at certain points during the day beyond limits for aircraft to takeoff and land.
Tbh in your situation I wouldn't bother trying to claim.
#171
Join Date: Jul 2013
Location: London, UK
Programs: BAEC Silver, Hilton Gold, Radisson Gold, Bonvoy Gold, Melia Gold
Posts: 95
There were 95 cancellations on Sunday just for LHR https://www.flyertalk.com/forum/32050716-post287.html and significant delays for those flights which did operate.
I don't think there would be any hope of compensation that day, conditions were very severe and at certain points during the day beyond limits for aircraft to takeoff and land.
Tbh in your situation I wouldn't bother trying to claim.
I don't think there would be any hope of compensation that day, conditions were very severe and at certain points during the day beyond limits for aircraft to takeoff and land.
Tbh in your situation I wouldn't bother trying to claim.
#172
Ambassador, British Airways; FlyerTalk Posting Legend
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Ah apologies I misunderstood. I think considering the knock on disruption from Sunday (lots of aircraft and crew were out of place due to diversions on Sunday) I suspect it wouldn't make much difference unless your flight was cancelled for some other reason such as a tech aircraft.
#173
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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The actual test here is whether BA did all they could to minimise the disruption to your journey. For the Sunday flights the evidence is overwhelming, but there were quite a few cancellations on Monday too apart from your flight, plus the weather wasn't great. There were at least 5 cancellations out of LCY on Monday to NL and Germany. So I don't think you have a strong case but I wouldn't necessarily deter you from asking for it so long as take on board that it's not likely to get anywhere. I suspect BA can dig up some weather stats to underline their case.
#174
Join Date: Jul 2013
Location: London, UK
Programs: BAEC Silver, Hilton Gold, Radisson Gold, Bonvoy Gold, Melia Gold
Posts: 95
The actual test here is whether BA did all they could to minimise the disruption to your journey. For the Sunday flights the evidence is overwhelming, but there were quite a few cancellations on Monday too apart from your flight, plus the weather wasn't great. There were at least 5 cancellations out of LCY on Monday to NL and Germany. So I don't think you have a strong case but I wouldn't necessarily deter you from asking for it so long as take on board that it's not likely to get anywhere. I suspect BA can dig up some weather stats to underline their case.
Thanks again.
#175
Join Date: Oct 2008
Location: Edinburgh UK
Programs: BA Exec Gold, VS Silver, Marriott Gold, Hilton Silver
Posts: 72
Question re delay EC/261 and BA’s claim denial
Afternoon all,
I probably just need a yes/no - the sticky forum has been very helpful.
Background
BA cancelled an EDI/LGW flight BA2501 10 Feb at 4pm on 9 Feb - 17.5 hrs notice
I was booked on the same PNR to connect with another BA flight which was NOT cancelled.
Couldn't amend on MMB but call centre re booked me 48hrs later - same routing. No other London flights available as operating but full/wouldn’t connect in time.
The equipment scheduled to operate the original service (Monday) never left LGW the previous day (Sunday).
On the Monday BA operated all London flights except two to LGW.
Read sticky forum, popped in a claim re EC261 due to the following info:
15) What about knock-on effects?
This relates to disruption caused by aircraft being in the wrong place, at the wrong time, leading to you being disrupted. For example if you are due to fly from Cape Town to London but your aircraft is still stuck in New York due to a blizzard. In that situation you should be entitled to compensation.
BA have today denied the claim:
Dear DazMan
Thanks for contacting us about your claim for EU compensation. We're sorry it was necessary to cancel your flight to London Gatwick on 10 February 2020. Your claim's been refused because BA2501 on 10 February 2020 was cancelled owing to adverse weather conditions.
Due to the weather conditions Air Traffic Control imposed restrictions on the number of flights that could arrive at London Gatwick . Although some flights were able to operate as normal, your flight was one of those we had to cancel.
Please be assured that we take all reasonable measures to avoid disruption to a flight and we always consider if there are any other alternative solutions before we make a decision. The cancellation was out of our control and caused unforeseen disruption to our schedule.
Thanks again for following this up with us. Please feel free to contact us if we can help you any further and I hope we have the chance to welcome you on board again soon.
Best regards
Are BA correct - I’ve read this is often a fob off hoping I’ll go away. Were there ATC restrictions and does that even matter if they didn’t have a plane in Edinburgh
Thanks Forum
I probably just need a yes/no - the sticky forum has been very helpful.
Background
BA cancelled an EDI/LGW flight BA2501 10 Feb at 4pm on 9 Feb - 17.5 hrs notice
I was booked on the same PNR to connect with another BA flight which was NOT cancelled.
Couldn't amend on MMB but call centre re booked me 48hrs later - same routing. No other London flights available as operating but full/wouldn’t connect in time.
The equipment scheduled to operate the original service (Monday) never left LGW the previous day (Sunday).
On the Monday BA operated all London flights except two to LGW.
Read sticky forum, popped in a claim re EC261 due to the following info:
15) What about knock-on effects?
This relates to disruption caused by aircraft being in the wrong place, at the wrong time, leading to you being disrupted. For example if you are due to fly from Cape Town to London but your aircraft is still stuck in New York due to a blizzard. In that situation you should be entitled to compensation.
BA have today denied the claim:
Dear DazMan
Thanks for contacting us about your claim for EU compensation. We're sorry it was necessary to cancel your flight to London Gatwick on 10 February 2020. Your claim's been refused because BA2501 on 10 February 2020 was cancelled owing to adverse weather conditions.
Due to the weather conditions Air Traffic Control imposed restrictions on the number of flights that could arrive at London Gatwick . Although some flights were able to operate as normal, your flight was one of those we had to cancel.
Please be assured that we take all reasonable measures to avoid disruption to a flight and we always consider if there are any other alternative solutions before we make a decision. The cancellation was out of our control and caused unforeseen disruption to our schedule.
Thanks again for following this up with us. Please feel free to contact us if we can help you any further and I hope we have the chance to welcome you on board again soon.
Best regards
Are BA correct - I’ve read this is often a fob off hoping I’ll go away. Were there ATC restrictions and does that even matter if they didn’t have a plane in Edinburgh
Thanks Forum
#176
Join Date: Jul 2014
Location: Buckinghamshire
Programs: BAEC Gold Guest List, Hilton Honours Diamond, Accor Gold
Posts: 2,303
I booked an Avios reward flight on 5th Jan 2020 through the BA app for a flight with partner airline IB from LHR - MAD - LEI with a mixture of Avios and cash for late Feb. It did not appear on my BA app despite having a BA booking reference, Yesterday I went onto the IB website to check seat selection and it told me that it had been cancelled. I had received no notification of this via email, call or text. When I called the GGL line (my first ever call to them) I was told that indeed my seat had been cancelled, and they had requested the seats again outbound and return. I was told the outbound would be fine, but all the reward seats had gone on the return date. BA had requested the seats again and mentioned my status, but couldn’t guarantee anything, and in any case wouldn’t know until Monday (1 week before departure).
If I am told next week there are now no reward seats left, and only revenue seats, do I have any recompense? I was not told about this cancellation, and could easily have just tried to check in for the flights 24h before and found out that the whole trip was potentially off!
If I am told next week there are now no reward seats left, and only revenue seats, do I have any recompense? I was not told about this cancellation, and could easily have just tried to check in for the flights 24h before and found out that the whole trip was potentially off!
#177
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Join Date: Feb 2010
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I would give a very similar answer to this as in post 173 above, it's not entirely clear cut and arguments can go both ways on this. There were ATC restrictions that day (but that's quite common anyway), what matters is the "all reasonable measures" issue. I imagine - given we have now 2 examples of this - that BA won't be changing their mind on the Monday cancellations, so you're probably looking at CEDR or MCOL for this. Which may play to your advantage since both will operate on the basis of "balance of probabilities" as to whether BA did everything they could to minimise disruption.
#178
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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Hopefully this is hypothetical, but the key question is did you get an e-ticket email or not. PNR doesn't mean you have a ticket. If you do have or had an e-ticket, and then Iberia cancelled it (which - incidentally - has certainly happened before) without giving 2 weeks notice then IB is on the hook for it. They may say they emailed you but anyway, let's hope you get rebooked.
#179
Join Date: Jul 2014
Location: Buckinghamshire
Programs: BAEC Gold Guest List, Hilton Honours Diamond, Accor Gold
Posts: 2,303
Hopefully this is hypothetical, but the key question is did you get an e-ticket email or not. PNR doesn't mean you have a ticket. If you do have or had an e-ticket, and then Iberia cancelled it (which - incidentally - has certainly happened before) without giving 2 weeks notice then IB is on the hook for it. They may say they emailed you but anyway, let's hope you get rebooked.
what annoys me is the flights are still running, so the IB website was a bit misleading on ‘Manage booking’ when it said one or more of your flights has been cancelled. My theory is they over issued reward ticket availability, and just decided to cancel.
#180
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
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Posts: 63,811
I have an email e-ticket receipt issue by BA on 5th Jan.
what annoys me is the flights are still running, so the IB website was a bit misleading on ‘Manage booking’ when it said one or more of your flights has been cancelled. My theory is they over issued reward ticket availability, and just decided to cancel.
what annoys me is the flights are still running, so the IB website was a bit misleading on ‘Manage booking’ when it said one or more of your flights has been cancelled. My theory is they over issued reward ticket availability, and just decided to cancel.