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Help Desk: practical assistance for those affected by strikes on 9, 10, 27 Sep

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Old Aug 24, 2019, 4:29 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: corporate-wage-slave
Quick answers to FAQ

Update 18 September 2019: BALPA, the pilots union, has called off their strike for 27 September. We are awaiting a status update from BA on the next steps.

Help! What do I do now?
Most importantly, don't panic and don't do anything in haste. Read these FAQ. Read the thread, particularly the posts starting from the time that the strike dates were announced. Identify your options. Think about what works for you. Then take action. If you do anything in haste, you may have thrown away good options, or you may have thrown away money that you needn't have spent.

NOTE: Some emails have been sent out by mistake notifying the cancellation of flights on 8 September and other dates.
If your booking still looks OK in MMB then you don't need to take further action. A cancelled flight should be shown in MMB with struck-through text. If your flight details are not struck through, then it probably hasn't actually been cancelled. You could check ba.com to see whether BA is still taking reservations for the flight in question. If so, then the flight has not been cancelled. You may also try checking on ExpertFlyer, if you have access, to see whether your flight appears still to be operating and whether BA is still taking reservations. However, some afternoon/evening flights on 8 September have genuinely been cancelled. See main thread for details, see post 540 for an example of a mistake cancellation, see post 818 for a genuinely cancelled flight.
Post 540 (mistake cancellation): https://www.flyertalk.com/forum/31451182-post540.html
Post 818 (real cancellation): https://www.flyertalk.com/forum/31454467-post818.html

Has a strike been called yet?
Yes. BALPA, the pilots' union, has voted in favour of strike action, and the Court of Appeal has rejected BA's submission to have the poll set aside, so the legal process is now over. The two parties went back into talks after the legal proceedings and those talks were expected to continue into the week of 5 August.

BALPA on 23 Aug announced strikes on Monday 9 September, Tuesday 10 September, and Friday 27 September.

Any further strikes normally require 2 weeks notice under UK legislation.

What flights may be affected?
LHR and LGW based flights. Not LCY or STN flights. Both cabin and flight crew are in dispute with BA, but the pilots (captains, senior first officers, first officers) have announced strike dates.

How long would a strike last?
The initial strikes are for two days the a single day, with normal working in between. Any other strikes could be of any length. It would be rare in the UK for there to be a full time strike.

What would happen to my flights if it is a strike day?
A range of options have been announced, see here

and BA Trade Site guidance here

The list of airlines that can be used for rebooking BA flights is now very long, and the list is available here:
https://www.britishairways.com/en-gb/traveltrade/bookings-policies/policies/askba?faqid=7594

As of 27 August, this was the old list, and you can track the rollout of OAL via the main thread: Iberia, AA, Aer Lingus (Transatlantic routed limited to 09/10 Sep Only), Finnair, JAL, Malaysia, Qatar, SAS, Brussels, Egyptair, Precision Air, Cathay Pacific and Etihad, Saudia, Gulf, Qantas, Tradewind Aviation, Interjet, LATAM, Air France, KLM, Air New Zealand, Philippine Airlines, EVA Air, Kenya Airways, Aegean Airlines, Air Baltic, Air Atlantic, Croatia and Vueling. Between LHR/MAN and SIN only for Economy passengers, Singapore Airlines is allowed. Between LON and SOF only, Bulgaria is allowed. Between London and Newcastle, Leeds and Edinburgh BA can rebook via the LNER rail company. Suspended then but now allowed: Lufthansa, Swiss, Austrian

This is for both revenue and redemption flights.

and the FAQ on BA.com here (this includes information on BA Holidays bookings which are substantially different): here

Can I do anything with an existing booking now?
Yes. Your options are different depending on whether your flights are currently showing as cancelled or not. See the links above.

What about Heathrow staff - aren't their strikes planned there too?
Yes there is a separate dispute at the moment between Heathrow Airport (HAL) and their staff such as those who operate the security checkpoints. See the separate thread on the issue.

Am I protected by EC261 if there is a problem?
You are always covered by the Right to Care provisions of Regulation EC261. You could potentially be able to claim compensation for delays, cancellations and downgrades caused by BA staff action too, but not for HAL strikes (for cancellations only if there is flight is less than 14 day’s notice). See the main EC261 thread in the BA Forum Dashboard.[/left]
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Help Desk: practical assistance for those affected by strikes on 9, 10, 27 Sep

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Old Sep 12, 2019, 8:59 am
  #1336  
 
Join Date: Jan 2016
Location: Hong Kong
Programs: BAEC
Posts: 275
Originally Posted by corporate-wage-slave
It will typically take a few hours for MMB to be updated.

If your preferred rebooking option is on BA and it is a simple booking, then you should be able to move it via the desktop Manage My Booking. Ditto for refunds, but think very, very carefully before doing so, and reach out in this thread if you are not 101% sure. If it is more complex, or you want to use another airline, you should be OK to call now.
And for the rebooking options into other airlines, check this BA Travel Trade website:
https://tradeuk.custhelp.com/app/ans...tail/a_id/6431
(note EI, QF and RJ are still awaiting agreement)

Full rebooking guidelines is also now updated to cover cancellations on 27 Sep:
https://www.britishairways.com/en-gb...kba?faqid=5207
marcolau317 is offline  
Old Sep 12, 2019, 9:09 am
  #1337  
 
Join Date: Jul 2007
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Routing is JNB-LHR on BA 56 on 27 Sep... EF shows as cancelled. Connection to BA 217 LHR-IAD on the 28th which EF shows as zeroed in all classes. Booking is in F on award. Preferred rebooking option would be QR JNB-DOH-IAD even though only J.
AlwaysOnTheRoad is offline  
Old Sep 12, 2019, 9:15 am
  #1338  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
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Originally Posted by AlwaysOnTheRoad
Routing is JNB-LHR on BA 56 on 27 Sep... EF shows as cancelled. Connection to BA 217 LHR-IAD on the 28th which EF shows as zeroed in all classes. Booking is in F on award. Preferred rebooking option would be QR JNB-DOH-IAD even though only J.
The LHR-IAD service may well operate, but that's not going to help. I would call up with that QR option, but if you don't get what you want, then don't agree to something less suitable.
marcolau317 likes this.
corporate-wage-slave is offline  
Old Sep 12, 2019, 9:17 am
  #1339  
 
Join Date: Jan 2016
Location: Hong Kong
Programs: BAEC
Posts: 275
Originally Posted by AlwaysOnTheRoad
Routing is JNB-LHR on BA 56 on 27 Sep... EF shows as cancelled. Connection to BA 217 LHR-IAD on the 28th which EF shows as zeroed in all classes. Booking is in F on award. Preferred rebooking option would be QR JNB-DOH-IAD even though only J.
I can see good cash-ticket availability on QR departing JNB on 27 Sep (QR1366 09:05, QR 1364 13:45, QR1360 19:40) connecting to QR 707 08:10+1. Call BA to rebook the trip, they should be able to get you rebooked swiftly.
marcolau317 is offline  
Old Sep 12, 2019, 9:21 am
  #1340  
 
Join Date: Sep 2014
Location: UK
Programs: BA GGLfL, Virgin Gold
Posts: 123
Hi all. booked on BA2232 from BDA to LGW 0n 26/09 arriving 27/09. BA not showing as cancelled, but my seat allocation has disappeared, and warning in red about BALPA strike. I am on permahold on the GGL line line. Looking on EF, I can only see flight status out to 15/09. Would any kind soul know if this flight is cxld?
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Old Sep 12, 2019, 9:23 am
  #1341  
 
Join Date: Jul 2007
Location: Washington, D.C.
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Posts: 948
Now have email that JNB-LHR is cancelled. How successful is email to priorityus for this purpose?
AlwaysOnTheRoad is offline  
Old Sep 12, 2019, 9:32 am
  #1342  
 
Join Date: Jan 2016
Location: Hong Kong
Programs: BAEC
Posts: 275
Originally Posted by AlwaysOnTheRoad
Now have email that JNB-LHR is cancelled. How successful is email to priorityus for this purpose?
The email is just a notification, enabling you to try rebook online (which can be difficult to get done). If you call BA, the email will give you a hotline for rebooking, but that is the same as the one now shown on BA strike info page. You will have to be patient whilst calling them. If you have BA status, call the BAEC status hotline could be a bit quicker instead.
marcolau317 is offline  
Old Sep 12, 2019, 9:37 am
  #1343  
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Join Date: Oct 2010
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BSL-LHR canceled now. Will ask for a rerouting from ZRH via HEL
florens is offline  
Old Sep 12, 2019, 9:40 am
  #1344  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
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Posts: 63,850
Originally Posted by AlwaysOnTheRoad
Now have email that JNB-LHR is cancelled. How successful is email to priorityus for this purpose?
This is the time to call. That YouFirst / GGL email process could delay the rebooking.
corporate-wage-slave is offline  
Old Sep 12, 2019, 9:46 am
  #1345  
 
Join Date: Jul 2007
Location: Washington, D.C.
Programs: BA Gold Lifetime, AA 2M, Delta 2M, Hilton Diamond, Hertz President's Club, EK Platinum
Posts: 948
Called and rebooked. Very fast and easy. In fact, the person who answered wanted to know if it had to do with the email I sent to GGL just minutes before. The person next to her had the email. Good on BA.
AlwaysOnTheRoad is offline  
Old Sep 12, 2019, 10:09 am
  #1346  
 
Join Date: Nov 2009
Location: Dorset
Programs: BAEC Blue, VS Red, IHG Platinum
Posts: 597
I also just called! Called the silver line at about 16:20, half an hour wait then got through, swapped LHR-BLQ to LCY-FLY and changed my return as well so a very happy camper! I have also got a lift from FLR instead of driving from BLQ so I will be able to enjoy the lounge time at LC....y........... oh, dammit...
yellow_peril is offline  
Old Sep 12, 2019, 10:23 am
  #1347  
 
Join Date: Aug 2016
Location: UK
Programs: BAEC
Posts: 122
Does anyone know how to get BA to send, in writing, the reason for the cancelled flights on the 27th?

Unfortunately rerouting doesn't work for our trip so we are having to cancel and claim on insurance, but insurance insist on seeing (in writing) the reason why BA have cancelled our flight...
PointsPointsPoints is offline  
Old Sep 12, 2019, 10:25 am
  #1348  
Ambassador, British Airways Executive Club, easyJet and Ryanair
 
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Originally Posted by PointsPointsPoints
Does anyone know how to get BA to send, in writing, the reason for the cancelled flights on the 27th?

Unfortunately rerouting doesn't work for our trip so we are having to cancel and claim on insurance, but insurance insist on seeing (in writing) the reason why BA have cancelled our flight...
You will receive an email shortly and that should blame the strike.
Tobias-UK is offline  
Old Sep 12, 2019, 10:27 am
  #1349  
 
Join Date: Aug 2016
Location: UK
Programs: BAEC
Posts: 122
Originally Posted by Tobias-UK
You will receive an email shortly and that should blame the strike.
I've already had the cancellation email with no mention of the reasoning. Should I expect another email?
PointsPointsPoints is offline  
Old Sep 12, 2019, 10:31 am
  #1350  
Ambassador, British Airways; FlyerTalk Posting Legend
 
Join Date: Apr 2012
Location: Leeds, UK
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Posts: 42,990
Originally Posted by PointsPointsPoints
I've already had the cancellation email with no mention of the reasoning. Should I expect another email?
If you go in to MMB you see a large notice at the top about the strikes, Would that not be sufficient?
KARFA is online now  


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