Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Reload this Page >

Help Desk: practical assistance for those affected by strikes on 9, 10, 27 Sep

Community
Wiki Posts
Search
Old Aug 24, 2019, 4:29 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: corporate-wage-slave
Quick answers to FAQ

Update 18 September 2019: BALPA, the pilots union, has called off their strike for 27 September. We are awaiting a status update from BA on the next steps.

Help! What do I do now?
Most importantly, don't panic and don't do anything in haste. Read these FAQ. Read the thread, particularly the posts starting from the time that the strike dates were announced. Identify your options. Think about what works for you. Then take action. If you do anything in haste, you may have thrown away good options, or you may have thrown away money that you needn't have spent.

NOTE: Some emails have been sent out by mistake notifying the cancellation of flights on 8 September and other dates.
If your booking still looks OK in MMB then you don't need to take further action. A cancelled flight should be shown in MMB with struck-through text. If your flight details are not struck through, then it probably hasn't actually been cancelled. You could check ba.com to see whether BA is still taking reservations for the flight in question. If so, then the flight has not been cancelled. You may also try checking on ExpertFlyer, if you have access, to see whether your flight appears still to be operating and whether BA is still taking reservations. However, some afternoon/evening flights on 8 September have genuinely been cancelled. See main thread for details, see post 540 for an example of a mistake cancellation, see post 818 for a genuinely cancelled flight.
Post 540 (mistake cancellation): https://www.flyertalk.com/forum/31451182-post540.html
Post 818 (real cancellation): https://www.flyertalk.com/forum/31454467-post818.html

Has a strike been called yet?
Yes. BALPA, the pilots' union, has voted in favour of strike action, and the Court of Appeal has rejected BA's submission to have the poll set aside, so the legal process is now over. The two parties went back into talks after the legal proceedings and those talks were expected to continue into the week of 5 August.

BALPA on 23 Aug announced strikes on Monday 9 September, Tuesday 10 September, and Friday 27 September.

Any further strikes normally require 2 weeks notice under UK legislation.

What flights may be affected?
LHR and LGW based flights. Not LCY or STN flights. Both cabin and flight crew are in dispute with BA, but the pilots (captains, senior first officers, first officers) have announced strike dates.

How long would a strike last?
The initial strikes are for two days the a single day, with normal working in between. Any other strikes could be of any length. It would be rare in the UK for there to be a full time strike.

What would happen to my flights if it is a strike day?
A range of options have been announced, see here

and BA Trade Site guidance here

The list of airlines that can be used for rebooking BA flights is now very long, and the list is available here:
https://www.britishairways.com/en-gb/traveltrade/bookings-policies/policies/askba?faqid=7594

As of 27 August, this was the old list, and you can track the rollout of OAL via the main thread: Iberia, AA, Aer Lingus (Transatlantic routed limited to 09/10 Sep Only), Finnair, JAL, Malaysia, Qatar, SAS, Brussels, Egyptair, Precision Air, Cathay Pacific and Etihad, Saudia, Gulf, Qantas, Tradewind Aviation, Interjet, LATAM, Air France, KLM, Air New Zealand, Philippine Airlines, EVA Air, Kenya Airways, Aegean Airlines, Air Baltic, Air Atlantic, Croatia and Vueling. Between LHR/MAN and SIN only for Economy passengers, Singapore Airlines is allowed. Between LON and SOF only, Bulgaria is allowed. Between London and Newcastle, Leeds and Edinburgh BA can rebook via the LNER rail company. Suspended then but now allowed: Lufthansa, Swiss, Austrian

This is for both revenue and redemption flights.

and the FAQ on BA.com here (this includes information on BA Holidays bookings which are substantially different): here

Can I do anything with an existing booking now?
Yes. Your options are different depending on whether your flights are currently showing as cancelled or not. See the links above.

What about Heathrow staff - aren't their strikes planned there too?
Yes there is a separate dispute at the moment between Heathrow Airport (HAL) and their staff such as those who operate the security checkpoints. See the separate thread on the issue.

Am I protected by EC261 if there is a problem?
You are always covered by the Right to Care provisions of Regulation EC261. You could potentially be able to claim compensation for delays, cancellations and downgrades caused by BA staff action too, but not for HAL strikes (for cancellations only if there is flight is less than 14 day’s notice). See the main EC261 thread in the BA Forum Dashboard.[/left]
Print Wikipost

Help Desk: practical assistance for those affected by strikes on 9, 10, 27 Sep

Thread Tools
 
Search this Thread
 
Old Sep 12, 2019, 8:14 am
  #1321  
 
Join Date: Jan 2019
Programs: BA Exec Club
Posts: 956
Originally Posted by Krisz
Yes my flight is just cancelled on the 27th. September. However BA.com not showing it cancelled. (EF did show) BA was rebooked us on Air France. I suggest call now if you have any bookings on the 27th.
What is EF?
opus99 is offline  
Old Sep 12, 2019, 8:16 am
  #1322  
 
Join Date: Sep 2018
Programs: BA Gold
Posts: 136
Originally Posted by opus99
What is EF?
expertflyer.com
BA707 is offline  
Old Sep 12, 2019, 8:26 am
  #1323  
 
Join Date: Aug 2010
Posts: 45
Originally Posted by Krisz
BA started to cancel all flights for the 27th September. BA.com might not show this but if you call they can check it. So I suggest to call now before the sms, emails goes out everyone.

Not all flights, I am booked on BA281 LHR-LAX on 27/09 and my flight is still showing as operational according to BA's call centre.
sharplea is offline  
Old Sep 12, 2019, 8:33 am
  #1324  
 
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,243
Originally Posted by sharplea
Not all flights, I am booked on BA281 LHR-LAX on 27/09 and my flight is still showing as operational according to BA's call centre.
I would suggest to call again as EF (experflyer.com) is showing that flight is cancelled. No F seats left on the AA but there is a limited availability on J and Y (no W) on the AA 5:15pm one.
Krisz is offline  
Old Sep 12, 2019, 8:34 am
  #1325  
Ambassador, British Airways; FlyerTalk Posting Legend
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,990
Originally Posted by sharplea
Not all flights, I am booked on BA281 LHR-LAX on 27/09 and my flight is still showing as operational according to BA's call centre.
not for long

Krisz likes this.
KARFA is online now  
Old Sep 12, 2019, 8:36 am
  #1326  
 
Join Date: Nov 2010
Location: SAN
Posts: 284
Originally Posted by blue_can
I'm due to fly SAN-LHR on the 26th of Sep. I'm not clear if this would be considered the 27th since at departure time the date in the UK will be the 27th and will be the 27th at landing time.

I've not yet had any emails about cancellation so I'm not sure how far in advance people are being notified.
I just got notified yesterday that this flight is now cancelled. As it was not an urgent trip and a few other things have gone wrong with the rest of the trip I elected for a refund and am planning to reschedule the trip sometime next year.
blue_can is offline  
Old Sep 12, 2019, 8:45 am
  #1327  
 
Join Date: Aug 2010
Posts: 45
Originally Posted by Krisz
I would suggest to call again as EF (experflyer.com) is showing that flight is cancelled. No F seats left on the AA but there is a limited availability on J and Y (no W) on the AA 5:15pm one.
I'm flying Y. Any availability for two on the morning one? I can't take the 5.15pm as I have a connector on a separate booking to LAS which leaves LAX at 5.55pm EST.

If not, I assume my options are the day before? Will BA pay for the hotel that night?
sharplea is offline  
Old Sep 12, 2019, 8:47 am
  #1328  
 
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,243
Originally Posted by sharplea
I'm flying Y. Any availability for two on the morning one? I can't take the 5.15pm as I have a connector on a separate booking to LAS which leaves LAX at 5.55pm EST.

If not, I assume my options are the day before? Will BA pay for the hotel that night?
AA 109 shows Y7 B7 H7 K5 M1 which should leave 10:30am
Krisz is offline  
Old Sep 12, 2019, 8:48 am
  #1329  
 
Join Date: Jan 2016
Location: Hong Kong
Programs: BAEC
Posts: 275
Originally Posted by blue_can
I just got notified yesterday that this flight is now cancelled. As it was not an urgent trip and a few other things have gone wrong with the rest of the trip I elected for a refund and am planning to reschedule the trip sometime next year.
If you have plans (fixed dates) for your rescheduled trip to the same destination, you may as well ask BA to rebook you to that flight, saving the need to get a refund and book again. BA said:

Rebook onto any alternativeBritish Airways operated flight on the same routing,
any date before or after the original up to 355 days ahead (ticket validity may be extended).
Rebook into the same class as original or the lowest class available in the same cabin
marcolau317 is offline  
Old Sep 12, 2019, 8:51 am
  #1330  
 
Join Date: Jul 2007
Location: Washington, D.C.
Programs: BA Gold Lifetime, AA 2M, Delta 2M, Hilton Diamond, Hertz President's Club, EK Platinum
Posts: 948
EF shows flight as cancelled but not MMB. Will BA now rebook to another carrier?
AlwaysOnTheRoad is offline  
Old Sep 12, 2019, 8:52 am
  #1331  
 
Join Date: Aug 2010
Posts: 45
Originally Posted by Krisz
AA 109 shows Y7 B7 H7 K5 M1 which should leave 10:30am
Excellent, thank you for your help
sharplea is offline  
Old Sep 12, 2019, 8:54 am
  #1332  
 
Join Date: Feb 2007
Location: London, UK
Programs: BA Gold, Hilton Diamond, IHG Spire
Posts: 1,243
Originally Posted by AlwaysOnTheRoad
EF shows flight as cancelled but not MMB. Will BA now rebook to another carrier?
The answer is depends.. My flight was showing all fine in BA.com and MMB (it was LHR-CDG) but BA phone agent checked and rebooked me on AF (Air France). She said it can take a few days as it has to be done manually.
Not all carrier can be an option but best to call them now before they starting to sending out the emails and SMS. If you let us know the route I’m sure knowledgeable people on this forum can help you further with options.
Krisz is offline  
Old Sep 12, 2019, 8:55 am
  #1333  
 
Join Date: Feb 2002
Location: London. Or a plane.
Programs: "Only" 50,000 TPs until BA GGLfL
Posts: 2,779
Yes my flight was shown as cancelled in ExpertFlyer too. It wasn't yet showing as cancelled (i.e flight struck through) in BA MMB but as it was a AA issued ticket (001-) I called them and AA were happy to re-route me using full-fare inventory.
EDIflyer and wrp96 like this.
alexwuk is offline  
Old Sep 12, 2019, 8:55 am
  #1334  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,846
Originally Posted by AlwaysOnTheRoad
EF shows flight as cancelled but not MMB. Will BA now rebook to another carrier?
It will typically take a few hours for MMB to be updated.

If your preferred rebooking option is on BA and it is a simple booking, then you should be able to move it via the desktop Manage My Booking. Ditto for refunds, but think very, very carefully before doing so, and reach out in this thread if you are not 101% sure. If it is more complex, or you want to use another airline, you should be OK to call now.
marcolau317 likes this.
corporate-wage-slave is offline  
Old Sep 12, 2019, 8:55 am
  #1335  
 
Join Date: Jan 2016
Location: Hong Kong
Programs: BAEC
Posts: 275
Originally Posted by slice
I had a BA-operated IB award booked in J for next week (17 Sep) that was just canceled. I'm not overly optimistic, but it seems best course of action might be (i) call BA and see if they'll open some award space on another BA flight, then (ii) calling Iberia to book the new seat.

Any chance BA and IB will coordinate to do this in one call? Even though the ticket is on IB stock, I figure I'll call BA first since IB support is usually not helpful.
Though your case is not really relevant to the strike, you may try call IB first as they are the 'travel agent' that issue your ticket. They should be able to rebook you to other BA or IB flights, as long as there are seats in the same travel class they should be able to book you into that. (BA-issued tickets place BA/IB flights into the same group of cancellation handling. IB customer guidelines found in Google stated the same rebooking policy)
marcolau317 is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.