Oct 27, 2018, 12:42 am
Last edit by: T8191
This thread relates to SPG Law's proposed Group Proceedings against British Airways, in respect of the Data Protection Act 2018 (which incorporates the GDPR).
There is a separate thread that relates to the actual data breaches and their implications for customers, which is to be found here: BA Investigating Theft of Personal and Financial Data
The one law firm that currently seems to be persuing a Class Action against BA is SPG. They have a specific site set up at https://www.badatabreach.com/ - please make sure you check all the FAQs and terms and conditions and make sure the Class Action is right for you before you sign up.
* SPG is now PGMBM.
* Payments are being made through Shieldpay, who are seeming to be both lethargic and/or inept.
There is a separate thread that relates to the actual data breaches and their implications for customers, which is to be found here: BA Investigating Theft of Personal and Financial Data
The one law firm that currently seems to be persuing a Class Action against BA is SPG. They have a specific site set up at https://www.badatabreach.com/ - please make sure you check all the FAQs and terms and conditions and make sure the Class Action is right for you before you sign up.
* SPG is now PGMBM.
* Payments are being made through Shieldpay, who are seeming to be both lethargic and/or inept.
BA data theft: should I join the class action suit?
Sep 17, 2021, 4:44 pm
#826
Join Date: Mar 2010
Location: Roswell, GA
Programs: BA Gold-Virgin Gold-Delta MM-Hilton Diamond-Hyatt Globalist-Marriott Gold-IHG Plat Amb-Accor Nobody
Posts: 259
I made a fuss to ShieldPay about being asked to enter my personal details via a dodgy-looking form when they first emailed me (on 17th Aug) and they have finally worked out an alternative way to confirm the identity of me and my bank account. ShieldPay passed on my whinge to PGBMBM and I have just been called by a very nicely spoken young lady representing PGMBM, who acknowledged there were a number of people who were concerned about the method being employed to (re) enter their personal details.
Anyway, thought it was worth sharing a story about them trying to learn lessons. If anyone else is in the same boat, there might be a new approach on the way. It's a small win and I look forward to receiving my money now.
- Firstly, she took me through a security check that gave me confidence that she was who she said she was. I.e. partly providing info to me and asking me to complete the details. Basic stuff but based on what I have seen to date, that's a big improvement.
- Secondly, she offered me an alternative approach to providing bank account details. That is for ShieldPay to email me with a request to provide sort code and bank account number only - I don't need to (re) enter my personal details any more. Once they have that info, they will transfer a small amount of money into my account along with a ref number. I'll then provide the ref back to ShieldPay and they will then send the full settlement amount.
Anyway, thought it was worth sharing a story about them trying to learn lessons. If anyone else is in the same boat, there might be a new approach on the way. It's a small win and I look forward to receiving my money now.
Sep 17, 2021, 5:16 pm
#827
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,250
Sep 19, 2021, 4:52 am
#828
Join Date: Oct 2018
Location: CDG, WAW, HND, KUL
Programs: QR Platinum, Hyatt Globalist, Marriott Titanium, Hilton Diamond, IHG Diamond
Posts: 66
Looks like some of us are letting ShieldPay know what we think of them;
https://uk.trustpilot.com/review/www.shieldpay.com
https://uk.trustpilot.com/review/www.shieldpay.com
Trustpilot sent me the following message:
"You were recently asked to provide Shieldpay with more information related to your review. You now have 2 days left to get back to them.
Of course, it’s still totally up to you what you share."
They are asking for Email, Reference number, Full name and Phone number which they already have if only they answered my last 5 emails sent to their support address.
Is this some kind of ultimatum where the 1-star review could be deleted by Trustpilot?
Sep 19, 2021, 9:50 am
#829
Join Date: Apr 2013
Location: NC
Programs: AA Exec Platinum BAEC Silver
Posts: 63
Terrible reviews keep coming in and some of them are pretty entertaining.
Trustpilot sent me the following message:
"You were recently asked to provide Shieldpay with more information related to your review. You now have 2 days left to get back to them.
Of course, it’s still totally up to you what you share."
They are asking for Email, Reference number, Full name and Phone number which they already have if only they answered my last 5 emails sent to their support address.
Is this some kind of ultimatum where the 1-star review could be deleted by Trustpilot?
Trustpilot sent me the following message:
"You were recently asked to provide Shieldpay with more information related to your review. You now have 2 days left to get back to them.
Of course, it’s still totally up to you what you share."
They are asking for Email, Reference number, Full name and Phone number which they already have if only they answered my last 5 emails sent to their support address.
Is this some kind of ultimatum where the 1-star review could be deleted by Trustpilot?
Sep 19, 2021, 3:37 pm
#831
Join Date: Oct 2018
Location: CDG, WAW, HND, KUL
Programs: QR Platinum, Hyatt Globalist, Marriott Titanium, Hilton Diamond, IHG Diamond
Posts: 66
Sep 19, 2021, 4:38 pm
#832
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
Sep 19, 2021, 4:57 pm
#833
Join Date: Oct 2018
Location: CDG, WAW, HND, KUL
Programs: QR Platinum, Hyatt Globalist, Marriott Titanium, Hilton Diamond, IHG Diamond
Posts: 66
Let's Recap:
- Link for the Google reviews: https://www.google.com/search?q=Shie...b17e61d5206d,1,,,
- Link for Trustpilot Reviews: https://uk.trustpilot.com/review/www.shieldpay.com
Sep 20, 2021, 12:03 am
#834
Suspended
Join Date: Sep 2021
Posts: 7
For anyone concerned about completing the form online or sending personal data by email, you could have a look at Sync dot com (cannot post URL)
It is end to end encrypted. I have no affiliation with the company, but have used it for a while.
As a data point, I was placed into cat 1 by PGBMM, it took about 28 days to receive funds, all together.
It is end to end encrypted. I have no affiliation with the company, but have used it for a while.
As a data point, I was placed into cat 1 by PGBMM, it took about 28 days to receive funds, all together.
Sep 20, 2021, 10:43 am
#835
Join Date: Mar 2010
Location: Roswell, GA
Programs: BA Gold-Virgin Gold-Delta MM-Hilton Diamond-Hyatt Globalist-Marriott Gold-IHG Plat Amb-Accor Nobody
Posts: 259
Sorry, IMHO this is BS ! They simply want to target the person who posted the review. NONE, let me repeat NONE of their responses have been personalized.
Sep 20, 2021, 11:06 am
#836
Join Date: Apr 2013
Location: NC
Programs: AA Exec Platinum BAEC Silver
Posts: 63
yes, ShieldPay asking for more information “This will help them write a more useful reply to you. It'll also help them verify that you’ve had a genuine experience with their business.” …..
Sorry, IMHO this is BS ! They simply want to target the person who posted the review. NONE, let me repeat NONE of their responses have been personalized.
Sorry, IMHO this is BS ! They simply want to target the person who posted the review. NONE, let me repeat NONE of their responses have been personalized.
Provide Shieldpay with more information
This will help them write a more useful reply to you.
It'll also help them verify that you’ve had a genuine experience with their business”.
Sep 20, 2021, 11:10 am
#837
Join Date: Aug 2014
Location: Europe
Programs: BAEC Silver; AerClub Silver, Hilton Honors Diamond
Posts: 315
yes, ShieldPay asking for more information “This will help them write a more useful reply to you. It'll also help them verify that you’ve had a genuine experience with their business.” …..
Sorry, IMHO this is BS ! They simply want to target the person who posted the review. NONE, let me repeat NONE of their responses have been personalized.
Sorry, IMHO this is BS ! They simply want to target the person who posted the review. NONE, let me repeat NONE of their responses have been personalized.
Sep 20, 2021, 4:24 pm
#838
Join Date: Oct 2018
Location: CDG, WAW, HND, KUL
Programs: QR Platinum, Hyatt Globalist, Marriott Titanium, Hilton Diamond, IHG Diamond
Posts: 66
Have any of you answered and subsequently received a follow-up message/assistance in speeding up the payment process?
Sep 20, 2021, 6:39 pm
#839
Join Date: Dec 2007
Posts: 3,595
What I think would be interesting to understand is how those who are continuing to encounter issues have (or haven't) completed the required information compared to those who have successfully received their damages.
All I'm hearing here is frustrated noise and vendetta which I agree is probably a vent, but ultimately serves nobody any real purpose or allows progression in solving the problem. Can you be absolutely certain that you've provided ALL the required information within the timeframe set out by ShieldPay? Or has something gone astray which is causing delay - be that intentional data retention or otherwise? As someone who who provided all the data needed and received the award owed to me within 3 weeks, I don't know if this was down to pure luck or because I did everything that was asked of me.
Not having a go at anyone in particular, just seems strange that many people have received theirs and yet others haven't. If that were me I'd be wanting to ensure my house was completely in check (not just making the assumption).before shouting my mouth off.... which with NDA's afoot and an unwillingness to share specifics here is potentially always going to be challenging to accomplish.
All I'm hearing here is frustrated noise and vendetta which I agree is probably a vent, but ultimately serves nobody any real purpose or allows progression in solving the problem. Can you be absolutely certain that you've provided ALL the required information within the timeframe set out by ShieldPay? Or has something gone astray which is causing delay - be that intentional data retention or otherwise? As someone who who provided all the data needed and received the award owed to me within 3 weeks, I don't know if this was down to pure luck or because I did everything that was asked of me.
Not having a go at anyone in particular, just seems strange that many people have received theirs and yet others haven't. If that were me I'd be wanting to ensure my house was completely in check (not just making the assumption).before shouting my mouth off.... which with NDA's afoot and an unwillingness to share specifics here is potentially always going to be challenging to accomplish.
Last edited by 1Aturnleft; Sep 20, 2021 at 6:46 pm
Sep 20, 2021, 7:02 pm
#840
Join Date: Oct 2016
Posts: 25
What I think would be interesting to understand is how those who are continuing to encounter issues have (or haven't) completed the required information compared to those who have successfully received their damages.
All I'm hearing here is frustrated noise and vendetta which I agree is probably a vent, but ultimately serves nobody any real purpose or allows progression in solving the problem. Can you be absolutely certain that you've provided ALL the required information within the timeframe set out by ShieldPay? Or has something gone astray which is causing delay - be that intentional data retention or otherwise? As someone who who provided all the data needed and received the award owed to me within 3 weeks, I don't know if this was down to pure luck or because I did everything that was asked of me.
Not having a go at anyone in particular, just seems strange that many people have received theirs and yet others haven't. If that were me I'd be wanting to ensure my house was completely in check (not just making the assumption).before shouting my mouth off.... which with NDA's afoot and an unwillingness to share specifics here is potentially always going to be challenging to accomplish.
All I'm hearing here is frustrated noise and vendetta which I agree is probably a vent, but ultimately serves nobody any real purpose or allows progression in solving the problem. Can you be absolutely certain that you've provided ALL the required information within the timeframe set out by ShieldPay? Or has something gone astray which is causing delay - be that intentional data retention or otherwise? As someone who who provided all the data needed and received the award owed to me within 3 weeks, I don't know if this was down to pure luck or because I did everything that was asked of me.
Not having a go at anyone in particular, just seems strange that many people have received theirs and yet others haven't. If that were me I'd be wanting to ensure my house was completely in check (not just making the assumption).before shouting my mouth off.... which with NDA's afoot and an unwillingness to share specifics here is potentially always going to be challenging to accomplish.
Two weeks later I wrote ShieldPay, asking them to confirm receipt of the information, and requesting that they check and see that they had all they needed.
A tech support agent replied, telling me to check the FAQ. Their FAQ says they won’t answer questions, and to wait.
In their verbiage, ShieldPay promises to pay you, within 21 days of completing their checks.
They don’t make any promises about when they will start their checks. I assume my file is at the bottom of the pile, for some reason.