Oct 27, 2018, 12:42 am
Last edit by: T8191
This thread relates to SPG Law's proposed Group Proceedings against British Airways, in respect of the Data Protection Act 2018 (which incorporates the GDPR).
There is a separate thread that relates to the actual data breaches and their implications for customers, which is to be found here: BA Investigating Theft of Personal and Financial Data
The one law firm that currently seems to be persuing a Class Action against BA is SPG. They have a specific site set up at https://www.badatabreach.com/ - please make sure you check all the FAQs and terms and conditions and make sure the Class Action is right for you before you sign up.
* SPG is now PGMBM.
* Payments are being made through Shieldpay, who are seeming to be both lethargic and/or inept.
There is a separate thread that relates to the actual data breaches and their implications for customers, which is to be found here: BA Investigating Theft of Personal and Financial Data
The one law firm that currently seems to be persuing a Class Action against BA is SPG. They have a specific site set up at https://www.badatabreach.com/ - please make sure you check all the FAQs and terms and conditions and make sure the Class Action is right for you before you sign up.
* SPG is now PGMBM.
* Payments are being made through Shieldpay, who are seeming to be both lethargic and/or inept.
BA data theft: should I join the class action suit?
Sep 8, 2021, 1:49 am
#796
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
Agree with the last 3 posters ... no help from Shieldpay at all, just an automated response and that "how did you rate the support." email. I'm sure they're busy, but I'm severely unimpressed.
Sep 8, 2021, 2:10 am
#797
Join Date: Dec 2009
Location: Glasgow
Programs: BA Executive Club
Posts: 448
Still no money though :-)
Sep 8, 2021, 2:54 am
#799
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
BA responded with the following 3 categories of Claimants:
- Category 1 – Claimants whose data BA accept was accessed and obtained by the attackers;
- Category 2A – Claimants whose data BA accept was accessed by the attackers but alleges that there is no positive evidence demonstrating that the data was obtained by the attackers and where therefore BA allege that the data was not obtained; and
- Category 2B – Claimants whose data was neither obtained nor accessed by the attackers but who received the original notification from BA to say that their data might have been affected.
- Category 1 – Claimants whose data BA accept was accessed and obtained by the attackers;
- Category 2A – Claimants whose data BA accept was accessed by the attackers but alleges that there is no positive evidence demonstrating that the data was obtained by the attackers and where therefore BA allege that the data was not obtained; and
- Category 2B – Claimants whose data was neither obtained nor accessed by the attackers but who received the original notification from BA to say that their data might have been affected.
Sep 8, 2021, 5:16 am
#800
Join Date: Apr 2013
Location: NC
Programs: AA Exec Platinum BAEC Silver
Posts: 63
Not sure the categories mattered much in the end, and PGMBM have no appeal process if you disagree. They just ignore you.
The only place my CC was used was on BA’s site. Card was used fraudulently to buy around $4,800 of stuff. Card issuer cancelled it but I still lost just over $3,000. Sent all this info to them.
Guess what category I was thrown in? 2A.
PGMBM made out like bandits on my “claim” though, which is nice for them.
The only place my CC was used was on BA’s site. Card was used fraudulently to buy around $4,800 of stuff. Card issuer cancelled it but I still lost just over $3,000. Sent all this info to them.
Guess what category I was thrown in? 2A.
PGMBM made out like bandits on my “claim” though, which is nice for them.
Sep 8, 2021, 5:49 am
#801
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
Not sure the categories mattered much in the end, and PGMBM have no appeal process if you disagree. They just ignore you.
The only place my CC was used was on BA’s site. Card was used fraudulently to buy around $4,800 of stuff. Card issuer cancelled it but I still lost just over $3,000. Sent all this info to them.
Guess what category I was thrown in? 2A.
PGMBM made out like bandits on my “claim” though, which is nice for them.
The only place my CC was used was on BA’s site. Card was used fraudulently to buy around $4,800 of stuff. Card issuer cancelled it but I still lost just over $3,000. Sent all this info to them.
Guess what category I was thrown in? 2A.
PGMBM made out like bandits on my “claim” though, which is nice for them.
Sep 8, 2021, 5:51 am
#802
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,252
Sep 8, 2021, 6:54 am
#803
Join Date: Apr 2013
Location: NC
Programs: AA Exec Platinum BAEC Silver
Posts: 63
Yep - was with Citibank. They reimbursed some, but promptly closed the account and dumped the rest onto me. Been going though this for a couple of years now. Messed up my credit too since it went to collections. So yeah - 2A.
Sep 9, 2021, 9:50 pm
#804
FlyerTalk Evangelist
Join Date: May 2000
Location: Little dot in Asia
Programs: AA-EP, TK-*G, HL-DM, HY-GLO, MR-LTP
Posts: 25,932
Shieldpay is really slow in getting back nowadays. Previously ie last month, they’d reply within a day when you email them. Now, it’s coming to 3 days and I still haven’t received a response from my request to resend the link for me to submit my documentation. I didn’t know about the 48hour expiry limitation of the link.
Sep 10, 2021, 12:24 am
#805
Join Date: Jan 2012
Location: In between BRU, AMS, DUS and LUX...
Programs: AF/KL Plat, BA Gold, A3 Gold, IHG Diamond, MR Gold, HH Diamond, ALL Platinum
Posts: 1,044
Same boat here, received the email from shield pay on August 18th (I am category 2A), provided the bank details the same day and ... Nothing so far, but my bank account is in the Netherlands and in Euros... maybe they are paying British bank accounts first ? Their form certainly looked like it was made by a high-school intern...
Sep 10, 2021, 3:41 am
#806
Join Date: Dec 2009
Location: Glasgow
Programs: BA Executive Club
Posts: 448
Same. Original email 17th Aug. Had to send a statement two weeks later. They confirmed that was enough. Payment still not made. Very slow.
Edit. Paid today.
Edit. Paid today.
Last edited by G-BUSI; Sep 10, 2021 at 7:05 am
Sep 10, 2021, 11:40 am
#807
Join Date: Apr 2012
Location: STL
Programs: AA Lifetime Platinum
Posts: 504
Same boat here, received the email from shield pay on August 18th (I am category 2A), provided the bank details the same day and ... Nothing so far, but my bank account is in the Netherlands and in Euros... maybe they are paying British bank accounts first ? Their form certainly looked like it was made by a high-school intern...
Sep 10, 2021, 4:50 pm
#809
Join Date: Mar 2010
Location: Roswell, GA
Programs: BA Gold-Virgin Gold-Delta MM-Hilton Diamond-Hyatt Globalist-Marriott Gold-IHG Plat Amb-Accor Nobody
Posts: 259
Sep 11, 2021, 3:37 am
#810
Join Date: Apr 2017
Posts: 516
Just a data point, I was with PGMB and got the shield pay email asking for a bank statement. I uploaded on the day they sent said email and have received my category 2 settlement today. Nice bonus as BA dropped me off in Croatia yesterday!