Originally Posted by
T8191
Agree with the last 3 posters ... no help from Shieldpay at all, just an automated response and that "how did you rate the support." email. I'm sure they're busy, but I'm severely unimpressed.
I had to supply a bank statement to Shieldpay. No indication as to why they wanted it or acknowledgement of receipt. Emailed them. Same automated reply. Replied to that "above the line" and got a response from a human saying all received.
Still no money though :-)