Oct 27, 2018, 12:42 am
Last edit by: T8191
This thread relates to SPG Law's proposed Group Proceedings against British Airways, in respect of the Data Protection Act 2018 (which incorporates the GDPR).
There is a separate thread that relates to the actual data breaches and their implications for customers, which is to be found here: BA Investigating Theft of Personal and Financial Data
The one law firm that currently seems to be persuing a Class Action against BA is SPG. They have a specific site set up at https://www.badatabreach.com/ - please make sure you check all the FAQs and terms and conditions and make sure the Class Action is right for you before you sign up.
* SPG is now PGMBM.
* Payments are being made through Shieldpay, who are seeming to be both lethargic and/or inept.
There is a separate thread that relates to the actual data breaches and their implications for customers, which is to be found here: BA Investigating Theft of Personal and Financial Data
The one law firm that currently seems to be persuing a Class Action against BA is SPG. They have a specific site set up at https://www.badatabreach.com/ - please make sure you check all the FAQs and terms and conditions and make sure the Class Action is right for you before you sign up.
* SPG is now PGMBM.
* Payments are being made through Shieldpay, who are seeming to be both lethargic and/or inept.
BA data theft: should I join the class action suit?
Oct 26, 2018, 1:34 am
#1
Suspended
Original Poster
Join Date: May 2011
Location: London
Programs: *A G, OW S.
Posts: 996
BA data theft: should I join the class action suit?
I had the email this morning too.
It's not just card details though that is bad enough. Name, address (I've lived in the same place for 25 years with no plans to go anywhere) and date of birth are the foundation of so much information gathering by fraudsters and the ticking time bomb of the damage can go on for a long time before it finally explodes.
BA playing the victim in all of this is just sickening, they may be the victim of criminal activity but that is only because their systems were not secure enough or fit for purpose. Their suggestions of what they will compensate for are woefully inadequate but as one would expect. I'll be signing up to the class action later today and even if I never get anything it will ensure that BA are publically examined in court about how this mess came about. More and more things go wrong and they just walk away, ruining travel plans and so on. This time they will be held accountable in court and I want to see it.
It's not just card details though that is bad enough. Name, address (I've lived in the same place for 25 years with no plans to go anywhere) and date of birth are the foundation of so much information gathering by fraudsters and the ticking time bomb of the damage can go on for a long time before it finally explodes.
BA playing the victim in all of this is just sickening, they may be the victim of criminal activity but that is only because their systems were not secure enough or fit for purpose. Their suggestions of what they will compensate for are woefully inadequate but as one would expect. I'll be signing up to the class action later today and even if I never get anything it will ensure that BA are publically examined in court about how this mess came about. More and more things go wrong and they just walk away, ruining travel plans and so on. This time they will be held accountable in court and I want to see it.
Oct 26, 2018, 3:51 am
#2
Join Date: Mar 2010
Posts: 1,743
I had the email this morning too.
I'll be signing up to the class action later today and even if I never get anything it will ensure that BA are publically examined in court about how this mess came about. More and more things go wrong and they just walk away, ruining travel plans and so on. This time they will be held accountable in court and I want to see it.
I'll be signing up to the class action later today and even if I never get anything it will ensure that BA are publically examined in court about how this mess came about. More and more things go wrong and they just walk away, ruining travel plans and so on. This time they will be held accountable in court and I want to see it.
Oct 26, 2018, 4:34 am
#3
Join Date: Oct 2017
Location: France
Programs: too many
Posts: 686
as an ex-employee of one of their suppliers in departure systems, I lost count of the number of issues we had to deal with due to their shoddy IT infrastructure...
I'm also impacted by this, and have joined the class action at https://www.badatabreach.com
Still pondering what to do with CX...
I'm also impacted by this, and have joined the class action at https://www.badatabreach.com
Still pondering what to do with CX...
Oct 26, 2018, 5:27 am
#4
Join Date: May 2013
Posts: 6,349
Oct 26, 2018, 8:14 am
#5
Suspended
Join Date: Jan 2003
Location: London, UK.
Programs: SQ LPPS, A3 *G, BA Silver aiming for Bronze
Posts: 1,506
#metoo . All the result of an award booking. I've signed up for the class action and want to see BA held to account for this in the most public way and then I want to see heads roll.
I've deleted all card data from their website on the advice of the bank and on doing so was reminded that their website and card data are safe - if this is safe, God help us.
I wonder if the aircraft are maintained to the same standard as website security which on every booking tells you you are being kept safe on line and in the air. Reassuring isn't it?
I've deleted all card data from their website on the advice of the bank and on doing so was reminded that their website and card data are safe - if this is safe, God help us.
I wonder if the aircraft are maintained to the same standard as website security which on every booking tells you you are being kept safe on line and in the air. Reassuring isn't it?
Oct 26, 2018, 8:41 am
#6
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,138
OK, they're suggesting ~Ł1500, of which they'll take 35% max, but if it buys a bottle or two I'll regard that as fair in our case.
In comparison ... Waitrose. We had a pre-prepared food item with an obscure bit of some sort of packing material (a 'paper' disc about 2" diameter). OH photographed it and sent email to Waitrose, noting that she felt they should be aware - nothing more. She was given a reference number, and asked to visit the local store with the 'hard evidence'. Duty Manager whisks her down to the wine department and insist she chooses a bottle - further compo will follow once Head Office have examined the evidence and contacted the supplier. All she wanted to do was point out a possible production issue!!
Oct 26, 2018, 8:48 am
#7
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Pleb, VS Pleb, Accor Pleb, HHonors Gold, Big White Season Pass
Posts: 5,901
Although not caught up in "Data Leak 2 - The Incompetents Return", I guess I'll take a chance in exposing my data somewhere else on the Web.
OK, they're suggesting ~Ł1500, of which they'll take 35% max, but if it buys a bottle or two I'll regard that as fair.
In comparison ... Waitrose. We had a pre-prepared food item with an obscure bit of some sort of packing material (a 'paper' disc about 2" diameter). OH photographed it and sent email to Waitrose, noting that she felt they should be aware - nothing more. She was given a reference number, and asked to visit the local store with the 'hard evidence'. Duty Manager whisks her down to the wine department and insist she chooses a bottle - further compo will follow once Head Office have examined the evidence and contacted the supplier. All she wanted to do was point out a possible production issue!!
OK, they're suggesting ~Ł1500, of which they'll take 35% max, but if it buys a bottle or two I'll regard that as fair.
In comparison ... Waitrose. We had a pre-prepared food item with an obscure bit of some sort of packing material (a 'paper' disc about 2" diameter). OH photographed it and sent email to Waitrose, noting that she felt they should be aware - nothing more. She was given a reference number, and asked to visit the local store with the 'hard evidence'. Duty Manager whisks her down to the wine department and insist she chooses a bottle - further compo will follow once Head Office have examined the evidence and contacted the supplier. All she wanted to do was point out a possible production issue!!
Oct 26, 2018, 9:09 am
#8
Join Date: Nov 2010
Posts: 5,596
Although not caught up in "Data Leak 2 - The Incompetents Return", I guess I'll take a chance in exposing my data somewhere else on the Web.
OK, they're suggesting ~Ł1500, of which they'll take 35% max, but if it buys a bottle or two I'll regard that as fair in our case.
In comparison ... Waitrose. We had a pre-prepared food item with an obscure bit of some sort of packing material (a 'paper' disc about 2" diameter). OH photographed it and sent email to Waitrose, noting that she felt they should be aware - nothing more. She was given a reference number, and asked to visit the local store with the 'hard evidence'. Duty Manager whisks her down to the wine department and insist she chooses a bottle - further compo will follow once Head Office have examined the evidence and contacted the supplier. All she wanted to do was point out a possible production issue!!
OK, they're suggesting ~Ł1500, of which they'll take 35% max, but if it buys a bottle or two I'll regard that as fair in our case.
In comparison ... Waitrose. We had a pre-prepared food item with an obscure bit of some sort of packing material (a 'paper' disc about 2" diameter). OH photographed it and sent email to Waitrose, noting that she felt they should be aware - nothing more. She was given a reference number, and asked to visit the local store with the 'hard evidence'. Duty Manager whisks her down to the wine department and insist she chooses a bottle - further compo will follow once Head Office have examined the evidence and contacted the supplier. All she wanted to do was point out a possible production issue!!
Remembering no good deed goes unpunished I looked up the dates,and bingo BA has me a second time. And no email yet either. I suppose because I did not travel the incompetent idiots dont think I need to be advised.It was my Avios and my Amex for the taxes, so I hope this gets BA an additional fine.
Oct 26, 2018, 9:22 am
#10
Join Date: May 2013
Posts: 6,349
Otherwise the chances of BA doing anything voluntarily are smaller than the chances of you flying the Atlantic by flapping your arms.
Oct 26, 2018, 9:55 am
#11
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Pleb, VS Pleb, Accor Pleb, HHonors Gold, Big White Season Pass
Posts: 5,901
Oct 26, 2018, 10:49 am
#12
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,138
Oct 26, 2018, 12:54 pm
#13
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,138
That may indeed be the case, but it is still [excuse the word] penetration of a data system that was supposed to look after our personal data.
I have just signed up for the Class Action .. no win, no fee, and up yours BA.
I have just signed up for the Class Action .. no win, no fee, and up yours BA.
Oct 26, 2018, 1:51 pm
#15
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Pleb, VS Pleb, Accor Pleb, HHonors Gold, Big White Season Pass
Posts: 5,901
