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Thread: BA data theft: should I join the class action suit?
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Old Sep 20, 2021, 11:10 am
  #837  
MP001
 
Join Date: Aug 2014
Location: Europe
Programs: BAEC Silver; AerClub Silver, Hilton Honors Diamond
Posts: 315
Originally Posted by BritBoyInFL
yes, ShieldPay asking for more information “This will help them write a more useful reply to you. It'll also help them verify that you’ve had a genuine experience with their business.” …..

Sorry, IMHO this is BS ! They simply want to target the person who posted the review. NONE, let me repeat NONE of their responses have been personalized.
It seems they have a dedicated team to go through and follow up the online reviews, but they are not staffed to action payments and communicate with customers...
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