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New Club World Service 2017 - catering and bedding – experiences and reactions

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Old Jan 19, 2018, 5:19 pm
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Last edit by: makin'miles
New Club World Service 2017

Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).

New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)

Launched 2018
London City (LCY) - New York (JFK)

Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).

LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
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New Club World Service 2017 - catering and bedding – experiences and reactions

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Old Jan 4, 2018, 6:51 am
  #676  
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Originally Posted by Can I help you
Yes there a few, the salt and pepper shakers are being removed and replaced by paper sachets.
Olive oil will be on request only.
On non JFK routes the three in one bread rolls and will just get 2 different rolls.
I'm assuming these are all cost cutting measures as it doesn't sound like any of this would impact delivery time?
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Old Jan 4, 2018, 6:53 am
  #677  
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Originally Posted by sts603
I'm assuming these are all cost cutting measures as it doesn't sound like any of this would impact delivery time?
Well the removal of the salt and bread shakers is being put down to difficulty in refilling them, they must think we are all stupid?
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Old Jan 4, 2018, 6:56 am
  #678  
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Originally Posted by Can I help you

Well the removal of the salt and bread shakers is being put down to difficulty in refilling them, they must think we are all stupid?
Ha. Well at least its better than CX which removed all salt and pepper in J several years ago (not sure if it has been restored in years since).
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Old Jan 4, 2018, 6:57 am
  #679  
 
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Originally Posted by Can I help you

Well the removal of the salt and bread shakers is being put down to difficulty in refilling them, they must think we are all stupid?
so must all the staff in all the restaurants in most of the planet then! I know it’s only shakers but that seems a poor decision. A backwards step in the dining experience. The smallest details can have the biggest impact. We all remember the flower in loo kerfuffle!
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Old Jan 4, 2018, 6:58 am
  #680  
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Good to hear the rollout is finally underway but a pity the cuts have started before it is completed.
And hopefully, ketchup and mustard will continue to be served in sachets even in F #keepitclassy
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Old Jan 4, 2018, 6:59 am
  #681  
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Originally Posted by Can I help you

Well the removal of the salt and bread shakers is being put down to difficulty in refilling them, they must think we are all stupid?
Now that's hilarious. Maybe it's about reducing weight.

86 pax x 40 grams: ~ 5kg saved. On a 747 at MTOW of 412,000kgs this is an incredible saving of 0.001213592%.
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Old Jan 4, 2018, 7:01 am
  #682  
 
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Originally Posted by Can I help you
There has been no change to the catering on the BOS route just the bedding, the new catering routes will be announced in the next couple of days.
OK, my mistake then...for what it's worth both the starters and the main courses in both directions on my R/T were much better than on other trips in recent months, but that may just have been luck.
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Old Jan 4, 2018, 7:03 am
  #683  
sxc
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Originally Posted by sts603
Ha. Well at least its better than CX which removed all salt and pepper in J several years ago (not sure if it has been restored in years since).
CX has S&P in a plastic container available on request.
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Old Jan 4, 2018, 7:19 am
  #684  
 
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Are the salt and pepper shakers anything special like the ones that say, or used to say "pinched from Virgin" on the bottom?
Never used them so not sure if there's likely to be a few appearing on eBay.
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Old Jan 4, 2018, 1:28 pm
  #685  
 
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The year 2026 - Catering roll out complete.
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Old Jan 4, 2018, 1:47 pm
  #686  
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Originally Posted by Can I help you
Yes there a few, the salt and pepper shakers are being removed and replaced by paper sachets.
...
Back to travelling with our own Salt/Pepper mills, then. What a shame, especially when AA have introduced their disposable plastic condiment set.
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Old Jan 4, 2018, 2:05 pm
  #687  
 
Join Date: Apr 2011
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Originally Posted by Can I help you
Catering
6 more routes later in January: ORD, EWR, IAD, BOS, PHL and BWI.

Quite a few delivery changes have have been made to the current service.

Bedding
Sleep products are planned to be launched in the coming weeks on LCY-JFK and LHR – ATL, DFW, DXB, IAD, IAH, KWI, LAX, PHL, RUH, SAN, SEA, SFO, SJC.

The small grey pillow is being removed.
Apologies if this has been asked but does this slightly enhance the F bedding on these routes too? Think I read the F pillow was now White Company
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Old Jan 4, 2018, 2:13 pm
  #688  
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Just the pillow has been changed in First.
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Old Jan 4, 2018, 2:33 pm
  #689  
 
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When do we think Gatwick will receive the Club World enhancements? Seems to be taking ages to roll it out across the network.
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Old Jan 4, 2018, 5:28 pm
  #690  
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Originally Posted by Can I help you
Just the pillow has been changed in First.
i definitely didn’t get new pillow either direction to LAS this past week. That CW pillow above looks 10 times better!
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