Jan 19, 2018, 5:19 pm
Last edit by: makin'miles
New Club World Service 2017
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
New Club World Service 2017 - catering and bedding – experiences and reactions
Jan 12, 2018, 5:42 am
#721
Join Date: Jan 2010
Posts: 7,464
It was on a 773, so thankfully not one of the rust bucket 772s.
Jan 12, 2018, 8:42 am
#722
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,545
It did change but seemed to come back on a faster cycle than before - hopefully this is only an initial hiccup and they will go back to greater variety.
Jan 12, 2018, 10:50 am
#723
Join Date: Aug 2015
Location: London
Programs: BA Gold, Eurostar Carte Blanche
Posts: 712
Heard from the grapevine the pillows are going to be cut back for too many thefts (I guess as folks see a "£30-odd White Company pillow" and stash)
Not sure which pillow or what it will leave, but an "enhancement" none-the-less before this roles out globally.
Not sure which pillow or what it will leave, but an "enhancement" none-the-less before this roles out globally.
Jan 12, 2018, 1:44 pm
#724
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,146
Jan 12, 2018, 2:46 pm
#725
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 8,950
Heard from the grapevine the pillows are going to be cut back for too many thefts (I guess as folks see a "£30-odd White Company pillow" and stash)
Not sure which pillow or what it will leave, but an "enhancement" none-the-less before this roles out globally.
Not sure which pillow or what it will leave, but an "enhancement" none-the-less before this roles out globally.
M
Jan 13, 2018, 2:00 am
#726
Join Date: Oct 2012
Location: London
Programs: BA Gold
Posts: 1,348
well I was tempted to nick the pillow on my last AA flight to bring on my recent CW flight but refrained - which I very much regretted when confronted with the lumpy pancake of an old BA pillow. I would never feel the need to take one for home, but can understand the temptation to take one to use on a route which hasn't had the bedding upgrade (IE most of them). Perhaps if BA could speed up the glacial pace of the roll out they would lose less pillows.
Jan 13, 2018, 2:20 am
#727
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
I had the new bedding etc. on a recent trip to NYC.
Plus points for me:
* a big fluffy pillow which didn't leave me with a stiff neck
* the absolutely delicious 3-in-1 bread: real shame that's going
Can't say I'm too fussed about the grey pillow - I've never found a use for it...
Plus points for me:
* a big fluffy pillow which didn't leave me with a stiff neck
* the absolutely delicious 3-in-1 bread: real shame that's going
Can't say I'm too fussed about the grey pillow - I've never found a use for it...
no idea what will be there...i'll let U know
Jan 13, 2018, 4:27 am
#729
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,851
Welcome to Flyertalk and welcome to the BA forum patras, it's good to see you here and I hope you have a great brace of flights to California. I don't think you'll get the new catering, but you may get the new bedding.
Jan 13, 2018, 6:46 am
#731
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,851
Yes, always T5B unless you are tight on time. With more than an hour to go to a flights, best go to T5B, all gates in all of T5 are within 10 or 15 minutes or less of that lounge, the passageway guide in the Dashboard is the essential reading for this. In the case of SFO 747s you'll probably be there anyway.
Jan 13, 2018, 7:59 am
#732
Join Date: May 2009
Location: London
Programs: BAEC
Posts: 2,741
...Starter was both the antipasti and a half-serving of the sweetcorn soup. The antipasti was solid, mozzarella of good quality. The soup was average - far too thin for my liking - but tasted fine.
Main was the beef cheeks and lamb - I asked if it would be pink the middle, and the CSD said he would try. Unfortunately upon delivery, it was standard BA nuked meat. Feedback given on this to CSD. Overall the main was fine, the potatoes were nice as was the jus - quite tasty.
The desert selection was good - I went for the chocolate mousse, which was fine if a little small. I would have gone for the cheese afterwards, but there were no portions available after the rest of the cabin was served.
Afternoon tea was the 'sandwiches' - or slices of carbs with toppings. Overall they were fine. The scone was excellent and was very fresh and a good size...
Main was the beef cheeks and lamb - I asked if it would be pink the middle, and the CSD said he would try. Unfortunately upon delivery, it was standard BA nuked meat. Feedback given on this to CSD. Overall the main was fine, the potatoes were nice as was the jus - quite tasty.
The desert selection was good - I went for the chocolate mousse, which was fine if a little small. I would have gone for the cheese afterwards, but there were no portions available after the rest of the cabin was served.
Afternoon tea was the 'sandwiches' - or slices of carbs with toppings. Overall they were fine. The scone was excellent and was very fresh and a good size...
Jan 13, 2018, 9:31 am
#734
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
Sounds like your own experience doesn’t quite match that of passengers who were able to enjoy the new service - in all its glory - in September 2017, ie at the time of the initial launch. With the media and interested BA regulars watching closely, perhaps management were especially keen to put on a special show back then.
In his comprehensive first-hand review (along with many excellent photos) covering the inaugural flight, c-w-s decsribed the dessert section of the revamped catering options as follows :
Desserts
This follows the pattern of the starters with a free selection from the trolley. I went for the Appel Strudel, based on the wonderful cinnamon smell wafting over the cabin. For once, I really could not accept a cheese plate, there simply wasn’t room.
Fast forward a few months and perhaps an alternative description might be .........
Desserts
I really could not accept a cheese plate, there simply wasn’t one.
In his comprehensive first-hand review (along with many excellent photos) covering the inaugural flight, c-w-s decsribed the dessert section of the revamped catering options as follows :
Desserts
This follows the pattern of the starters with a free selection from the trolley. I went for the Appel Strudel, based on the wonderful cinnamon smell wafting over the cabin. For once, I really could not accept a cheese plate, there simply wasn’t room.
Fast forward a few months and perhaps an alternative description might be .........
Desserts
I really could not accept a cheese plate, there simply wasn’t one.