Jan 19, 2018, 5:19 pm
Last edit by: makin'miles
New Club World Service 2017
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San Josι (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montrιal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San Josι (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montrιal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
New Club World Service 2017 - catering and bedding experiences and reactions
Jan 18, 2018, 10:07 am
#781
Join Date: Jun 2010
Location: USA and UK
Programs: British Airways Executive Club Silver, Alitalia Freccia Alata
Posts: 1,351
On another note, this whole debacle (of which it’s truly turning into one), is unfortunetly reminecent of the UK’s wider problems with productivity and ability to quickly change.
I’ve never seen such a slow pace of changing a meal service at any airline before. Some airlines seem to change service standards every six months it seems! As for the bedding- it’s honestly just arranging for the cleaners to put it on the seat!
I could use this whole event as the basis for a quite scathing question at a shareholder meeting, if one were so inclined (and if they still take questions!).
I’ve never seen such a slow pace of changing a meal service at any airline before. Some airlines seem to change service standards every six months it seems! As for the bedding- it’s honestly just arranging for the cleaners to put it on the seat!
I could use this whole event as the basis for a quite scathing question at a shareholder meeting, if one were so inclined (and if they still take questions!).
Last edited by BA0197; Jan 18, 2018 at 10:26 am
Jan 18, 2018, 10:15 am
#782
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,107
Just wanted to add a massive Thank You to you CIHY for taking the time to keep informing us of all the (what seems like daily) changes to the roll out of the new soft products in CW/F! Just reading through the thread has made me realise how much time youve spent answering people questions in detail and frequently! Also gives us a fascinating insight into the, as politicians have recently put it, fluid situation of BA managing and implementing the new service!
Jan 19, 2018, 2:14 pm
#787
Moderator: American AAdvantage, Travel Safety/Security & Texas, FlyerTalk Evangelist
Join Date: Sep 2006
Location: AUS / GRK
Programs: AA, HHonors, Hertz
Posts: 13,492
I was just thinking about it and there were no slippers included anywhere (that I could find) in the CW amenity kits. Did I miss them, or were they hidden somewhere else?
While not essential, it is far easier to put on slippers rather than pull out my shoes if I need to run to the lav. And no, I'm not going to the lav in just socks.
Both AA and AY provide slippers to their business class passengers, and I was rather surprised that BA did not, unless I missed them (or was missed in the distribution). Heck, I think every other airline where I've flown in business I was given slippers.
While not essential, it is far easier to put on slippers rather than pull out my shoes if I need to run to the lav. And no, I'm not going to the lav in just socks.
Both AA and AY provide slippers to their business class passengers, and I was rather surprised that BA did not, unless I missed them (or was missed in the distribution). Heck, I think every other airline where I've flown in business I was given slippers.
Jan 19, 2018, 5:22 pm
#790
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
As the planned rollout of the new catering and bedding beyond LHR-JFK gets nearer, I wondered whether it might help to have a wikipost to track the routes on which they appear or will shortly appear.
So I have had a first go at this, but all corrections and improvements will of course be most welcome.
So I have had a first go at this, but all corrections and improvements will of course be most welcome.
Jan 19, 2018, 11:55 pm
#792
Join Date: Feb 2001
Location: somewhere north of stateside...
Posts: 4,153
Jan 20, 2018, 9:40 am
#793
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,701
Jan 20, 2018, 12:24 pm
#794
Join Date: Feb 2012
Location: London
Programs: BA Silver
Posts: 81
Jan 20, 2018, 12:26 pm
#795
Join Date: Apr 2015
Programs: Some
Posts: 5,263
I think the BA model of only providing slippers on selected routes is probably the most common one globally. Some surprisingly premium global airlines (e.g. CX) don't offer slippers in J full stop. JL, in contrast, gives them out on sub-two hour flights!