Jan 19, 2018, 5:19 pm
Last edit by: makin'miles
New Club World Service 2017
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
Effective July 6, 2018, new bedding products expected to be on all Club World flights, worldwide (including LHR, LGW and LCY services).
New catering and bedding
Routes on which the new catering and bedding are in operation.
Launched October 2017
London Heathrow - New York JFK
Launched February 2018 (all from London Heathrow LHR):
Boston (BOS), Baltimore (BWI), Dubai (DXB), Newark (EWR), Philadelphia (PHL), Washington (IAD), Hong Kong (HKG)
Launched March 2018 (LHR)
San Francisco (SFO), Los Angeles (LAX), San José (SJC), San Diego (SAN). Las Vegas (LAS), Phoenix (PHX), Seychelles (SEZ from 25 March)
Launched 4 April 2018 (LHR)
Houston (IAH), Miami (MIA), Dallas Fort Worth (DFW), New Orleans (MSY).
Launched 1 May 2018 (LHR) - (Bedding previously launched on DEN, ATL, SEA, YVR)
Denver (DEN), Atlanta (ATL), Austin (AUS), Nassau-Grand Cayman (NAS-GCM), Seattle (SEA), Vancouver (YVR), Calgary (YYC), Nashville (BNA)
Launched 17 May 2018 (LHR) - (Catering previously launched on ORD, YUL, YYZ)
Toronto (YYZ), Montréal (YUL), Chicago (ORD)
Launched 1 July 2018 (LHR) - (Bedding previously launched on CPT, JNB, SIN, SIN-SYD)
Cape Town (CPT), Johannesburg (JNB), Singapore (SIN), Singapore-Sydney (SIN-SYD)
Launched 1 August 2018 (LHR) - (Bedding previously launched)
Abu Dhabi (AUH), Bahrain (BAH)
Launched 1 September 2018 (LHR) - (Bedding previously launched)
Delhi (DEL), Kuwait (KWI), Muscat (MCT)
Launched 1 October 2018 (LHR) - (Bedding previously launched)
Buenos Aires (EZE), Jeddah (JED), Mexico City (MEX), Rio de Janeiro (GIG), Riyadh (RUH), Santiago (SCL), Sao Paulo (GRU), Tokyo Haneda (HND), Tokyo Narita (NRT)
Launched 28 October 2018 (LHR) - (Bedding previously launched)
Abuja (ABV), Accra (ACC), Bangkok (BKK), Bangalore (BLR), Beijing (PEK), Chennai (MAA), Hyderabad (HYD), Kuala Lumpur (KUL), Lagos (LOS), Mumbai (BOM), Nairobi (NBO), Shanghai (PVG)
Launched 2018
London City (LCY) - New York (JFK)
Bedding only routes (as of 31 May 2018)
Bedding now launched on all LHR services
AMM, BEY, CAI, DME, DOH, ICN, IKA, LAD, TLV (IKA and LAD routes subsequently terminated; catering on remaining LHR routes expected to launch in December 2018).
LGW routes: White Company products expected to be on all LGW flights effective 06 July 2018, at which time all Club World routes worldwide will feature the new bedding product (see post 1367). Reports that new bedding loaded on LGW-JFK in late June (see post 1349).
New Club World Service 2017 - catering and bedding – experiences and reactions
Oct 5, 2017, 5:28 am
#376
Join Date: Aug 2007
Location: Spitalfields, London
Programs: BA Gold, KFC 'The Colonel's Club' Palladium tier, Mucci des Visions Célestes du Nord-Pas-de-Calais
Posts: 2,327
Oct 7, 2017, 8:17 am
#377
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,691
Moar g&t!
Flying LHR-JFK today. I'll see how the new CW catering is. I love DO & CO, so it should be quite an upgrade from what was offered before. Sadly, on the day flight its the old amenity kits. I'll see if they have the bedding.
Flying LHR-JFK today. I'll see how the new CW catering is. I love DO & CO, so it should be quite an upgrade from what was offered before. Sadly, on the day flight its the old amenity kits. I'll see if they have the bedding.
Oct 8, 2017, 12:57 pm
#379
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL, GGL/CCR
Posts: 2,409
we did the new service both ways a week or so ago.
I loved it - a vast improvement. The food was better, the service was great, loved the butternut squash soup actually and smoked salmon.
Couple things that stand out for some tweaking.
the new bedding - I wish they would hurry up and introduce it.
service for sleepy people like me, is a bit slow for the JFK route - never made it to dersert.... the crew menber I was interacting with, did say quite a few people had said the same thing. Its funny sometimes that we are never pleased. I used to think it was too quick!
Overall, a great improvement.
I loved it - a vast improvement. The food was better, the service was great, loved the butternut squash soup actually and smoked salmon.
Couple things that stand out for some tweaking.
the new bedding - I wish they would hurry up and introduce it.
service for sleepy people like me, is a bit slow for the JFK route - never made it to dersert.... the crew menber I was interacting with, did say quite a few people had said the same thing. Its funny sometimes that we are never pleased. I used to think it was too quick!
Overall, a great improvement.
Oct 9, 2017, 1:03 am
#380
Join Date: Jul 2002
Location: London
Programs: BA Gold, LH Sen, MUCCI, Junior Jet Club.
Posts: 8,103
Oct 9, 2017, 3:28 am
#382
Join Date: Jan 2002
Posts: 1,257
You do realise you can press your call bell as you're nearing your last sip and ask for another one, right? This has nothing to do with BA being 'stingy' or 'pathetic, or even adopting Spanish practices. It's the new service standard. The instructed measurement fits the new tumbler. Besides, how many bars have you gone to where the barman gets you to pour your own drink?
Oct 9, 2017, 3:35 am
#383
Join Date: Jul 2002
Location: London
Programs: BA Gold, LH Sen, MUCCI, Junior Jet Club.
Posts: 8,103
You do realise you can press your call bell as you're nearing your last sip and ask for another one, right? This has nothing to do with BA being 'stingy' or 'pathetic, or even adopting Spanish practices. It's the new service standard. The instructed measurement fits the new tumbler. Besides, how many bars have you gone to where the barman gets you to pour your own drink?
Nevertheless, I am willing to take your word for it: BA have done extensive research to determine the optimum G/T ratio served in a pressurised aircraft cabin and the fact it perfectly matches with half the previously served measure is Absolutely Nothing To Do With Cost Saving.
Oct 9, 2017, 3:36 am
#384
Join Date: Jul 2002
Location: London
Programs: BA Gold, LH Sen, MUCCI, Junior Jet Club.
Posts: 8,103
Oct 9, 2017, 4:08 am
#386
Join Date: Jul 2002
Location: London
Programs: BA Gold, LH Sen, MUCCI, Junior Jet Club.
Posts: 8,103
Oct 9, 2017, 4:28 am
#387
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,107
Personally and you know that I am not a big fan of BAs the mix given the size of the glass is perfect. I don’t see this as a cutback but a service improvement, if you want to mix your own drink tell the crew when you give them your order.
Oct 9, 2017, 9:18 am
#388
Moderator, Hertz; FlyerTalk Evangelist
Join Date: Nov 2005
Location: KRK
Programs: UA 1MM, BA GGL, Hyatt Glob, Hilton Diamond and others
Posts: 12,691
we did the new service both ways a week or so ago.
I loved it - a vast improvement. The food was better, the service was great, loved the butternut squash soup actually and smoked salmon.
Couple things that stand out for some tweaking.
the new bedding - I wish they would hurry up and introduce it.
service for sleepy people like me, is a bit slow for the JFK route - never made it to dersert.... the crew menber I was interacting with, did say quite a few people had said the same thing. Its funny sometimes that we are never pleased. I used to think it was too quick!
Overall, a great improvement.
I loved it - a vast improvement. The food was better, the service was great, loved the butternut squash soup actually and smoked salmon.
Couple things that stand out for some tweaking.
the new bedding - I wish they would hurry up and introduce it.
service for sleepy people like me, is a bit slow for the JFK route - never made it to dersert.... the crew menber I was interacting with, did say quite a few people had said the same thing. Its funny sometimes that we are never pleased. I used to think it was too quick!
Overall, a great improvement.
the service was super slow. Took about 3hrs for the meal service to finish from take-off. Do&Co catering was a nice improvement over what BA had before and I do like the new glasses (even if they don't leave the minis).
Oct 9, 2017, 10:03 am
#389
Join Date: Jun 2015
Location: LHR, LGW
Programs: BAEC
Posts: 3,444
Oct 9, 2017, 10:41 am
#390
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,930