The 2017 BA compensation thread: Your guide to Regulation EC261/2004
Jun 6, 2017, 2:12 am
#766
A FlyerTalk Posting Legend
Join Date: Jan 2002
Posts: 44,605
I would say that there is no chance of getting anything back from BA
You simply chose to book another flight when the BA flight operated ok
You simply chose to book another flight when the BA flight operated ok
Jun 6, 2017, 2:17 am
#767
Join Date: Nov 2014
Posts: 935
Haha... Most of flights between Australia and Europe and v.v. involve 3-5 hours (sometimes even longer) layover in Asia. And guess what? I don't mind if the first flight is delayed a bit - makes the layover shorter 
And (even after reading CWS's and your own follow ups) I think it would be ridiculous if airlines were liable to pay for delay into intermediate point if the final destination was reached on time...
And (even after reading CWS's and your own follow ups) I think it would be ridiculous if airlines were liable to pay for delay into intermediate point if the final destination was reached on time...
Jun 6, 2017, 2:17 am
#768
Join Date: Aug 2011
Location: Los Angeles, CA
Posts: 845
Is BA prioritizing EC261 claims due to the IT mess before other cases? Sent in 2 claims for 2 separate incidents, one on 5/26 and the other on 5/22. Have not heard back from anyone.
Does it matter if I call the UK or US number for customer relations?
Does it matter if I call the UK or US number for customer relations?
Jun 6, 2017, 2:22 am
#769
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
Given this situation and the fact that I HAD to be in BCN on Sunday evening, I booked an alternative flight to BCN on LH Saturday evening (by which time all airlines were fully booked as were the Eurostar trains) This was actually the last seat on LH and as such came at a cool £800.
What are my options to get reimbursed for either the LH ticket or for my original ticket? The original flight was flown after all (though the morning service was cancelled) and I was a no show.
What are my options to get reimbursed for either the LH ticket or for my original ticket? The original flight was flown after all (though the morning service was cancelled) and I was a no show.
http://www.flyertalk.com/forum/briti...ee-please.html
Jun 6, 2017, 2:23 am
#770
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,821
Jun 6, 2017, 2:40 am
#772
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,106
c-w-s and Dave Noble, thanks for confirming my fears. I just chickened Saturday evening, seeing the chaos at BA and at LHR.
Jun 6, 2017, 3:42 am
#773
Join Date: Jun 2017
Programs: BAEC Silver
Posts: 63
welcome to flyer talk!
as you were downgraded the reimbursement element under EU261 is pretty clear and due to the length of the flight is 75% of the sector cost - so that would be 75% of the miles and 75% of the cash (exclusing taxes and fees) for the LHR-HKG sector.
Extraordinary circumstances don't come into the downgrade element of EU261.
However if you were delayed by the requisite time in the regulation then you would have a separate EU261 claim for the delay but as you weren't delayed (you didn't mention it) then that part of EU261 dosen't apply
Though I think the fact you used avios to upgrade from CW to F may complicate the calculation. I would suggest that they should refund you the 30K you used to upgrade plus any additional cash it cost you.
as you were downgraded the reimbursement element under EU261 is pretty clear and due to the length of the flight is 75% of the sector cost - so that would be 75% of the miles and 75% of the cash (exclusing taxes and fees) for the LHR-HKG sector.
Extraordinary circumstances don't come into the downgrade element of EU261.
However if you were delayed by the requisite time in the regulation then you would have a separate EU261 claim for the delay but as you weren't delayed (you didn't mention it) then that part of EU261 dosen't apply
Though I think the fact you used avios to upgrade from CW to F may complicate the calculation. I would suggest that they should refund you the 30K you used to upgrade plus any additional cash it cost you.
thanks for the advice. One last thing: could I expect a possible upgrade back to F from CW on the return flight due to the original downgrade? I hear conflicting info on this point
Jun 6, 2017, 3:55 am
#774
Join Date: Jun 2016
Posts: 581
If there were multiple people travelling on single PNR, does BA make you fill in compensation (EU261) for each passenger separately ? Also, what if there are infants on that PNR ? Do they still need to be individually filled.
Thanks
Thanks
Jun 6, 2017, 4:15 am
#775
Join Date: May 2013
Location: MAD
Programs: IB+, BAEC
Posts: 3,106
I had to have Mrs. LC write an authorization letter saying I was authorized to handle all claims with BA. I would imagine with children stating you are the parent is enough but as I have no children myself, I can't tell you exactly.
Jun 6, 2017, 4:16 am
#776
Join Date: Apr 2003
Location: On the X26 bus to and from LHR
Programs: BA Blue. 19695 Lifetime TPs
Posts: 2,316
All were immediately and separately acknowledged.
I intend to call in a week if I have heard nothing further.
Now for the disruption expenses and delayed baggage claims. BA are going to pay me every penny I am owed!
Last edited by fraisse10; Jun 6, 2017 at 4:24 am
Jun 6, 2017, 4:29 am
#777
Join Date: Jun 2008
Programs: Various memberships
Posts: 532
Would appreciate the collective wisdom of the board on this.
Passenger currently flying back from the EU (family member). Outgoing from LHR just squeezed in under the 3 hour limit and it looked like the turnaround had been shortened so they would be about 2.5 hours late back into the UK.
I have just been told (via text) that the Captain has said they have been delayed by another 1.5 hours due to weather and ATC issues over France.
It now looks like a delay of almost 4 hours.
Would 261 be applicable in this cases?
Thanks for any input
TE
Passenger currently flying back from the EU (family member). Outgoing from LHR just squeezed in under the 3 hour limit and it looked like the turnaround had been shortened so they would be about 2.5 hours late back into the UK.
I have just been told (via text) that the Captain has said they have been delayed by another 1.5 hours due to weather and ATC issues over France.
It now looks like a delay of almost 4 hours.
Would 261 be applicable in this cases?
Thanks for any input
TE
Jun 6, 2017, 4:50 am
#778
Join Date: Apr 2003
Location: On the X26 bus to and from LHR
Programs: BA Blue. 19695 Lifetime TPs
Posts: 2,316
Jun 6, 2017, 4:54 am
#779
Join Date: Jun 2008
Programs: Various memberships
Posts: 532
Yes - if you have a look at my original post that I quoted I wasn't sure what the situation would be regarding EU261 as it seemed to be a combination of things. The flight was on the Sunday - the day after the IT meltdown.
Jun 6, 2017, 12:10 pm
#780
Join Date: Oct 2008
Programs: BAEC
Posts: 887
Todays BA1475 GLA-LHR pushed back off stand on time then held on the taxiway for around 15mins as the crew couldn't get one of the engines to start. We were then towed back on to stand. By the time aircraft was fixed and eventually left it was just over a 4 hour delay. I've submitted a claim for the €250 delay compensation. Is it likely that BA will pay out in this instance or will they try to fob it off?
To cap it off, I'm now stuck at the T4 Premier Inn as I missed my VS flight to SEA as a result of the delay (separate bookings). Hopefully the travel insurance may cover me for the hotel outlay.
To cap it off, I'm now stuck at the T4 Premier Inn as I missed my VS flight to SEA as a result of the delay (separate bookings). Hopefully the travel insurance may cover me for the hotel outlay.