Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > British Airways | Executive Club
Reload this Page >

The 2017 BA compensation thread: Your guide to Regulation EC261/2004

The 2017 BA compensation thread: Your guide to Regulation EC261/2004

Old Jun 9, 2017, 11:08 am
  #826  
Ambassador, British Airways Executive Club, easyJet and Ryanair
 
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 16,102
Originally Posted by FTN1898
Just got off the phone from a BA rep, offering my €250 compensation under EU261 for my cancelled flight (BA428 LHR - AMS).
However, they have refused my second claim for BA429 AMS - LHR (was flying back-to-back on a separate booking) as I could not have been physically present at the airport, as my previous flight was cancelled.

This feels a bit unfair to me, as I could not legitimately be at the airport due to my previous flight being cancelled, even if was on a separate booking. Should I bother appealing?
If the flight was cancelled you are entitled to the compensation. The fact that you couldn't have caught it is wholly irrelevant.
Tobias-UK is offline  
Old Jun 9, 2017, 11:21 am
  #827  
Ambassador, British Airways; FlyerTalk Posting Legend
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,746
Originally Posted by Tobias-UK
If the flight was cancelled you are entitled to the compensation. The fact that you couldn't have caught it is wholly irrelevant.
I am surprised they would have even checked the claimant's prior bookings to understand whether they could have made the flight, unless it was specifically mentioned in the claim.
KARFA is online now  
Old Jun 9, 2017, 12:06 pm
  #828  
 
Join Date: Aug 2016
Location: London
Programs: British Airways
Posts: 131
Had e-mail confirming my compensation payout. Claim was submitted on 1st June.
pumatwin is offline  
Old Jun 9, 2017, 12:16 pm
  #829  
FlyerTalk Evangelist
 
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA, AF
Posts: 10,206
Originally Posted by KARFA
I am surprised they would have even checked the claimant's prior bookings to understand whether they could have made the flight, unless it was specifically mentioned in the claim.
Or claimed at the same time... (same form)
BA6501 is offline  
Old Jun 9, 2017, 1:23 pm
  #830  
 
Join Date: May 2013
Posts: 6,349
Originally Posted by dares
Many thanks @RandomStan @simons1 @Steve_ZA @stargold and @Dave Noble for your input and advice :


The flight code was BA0528


I will follow up with Iberia (Express) and report back.

I found this interesting piece of info: https://www.claimair.com/blog/how-to-get-compensations-from-codis leshare-flight/
So, who you should claim to when your flight gets delayed, cancelled, your baggage gets lost or you are bumped off of the flight? Marketing airline? Operating airline? My answer is – once your flight is covered by the legislation, you can claim to whoever you want. That’s another advantage of codeshare – both operating and marketing carriers share their responsibilities and whoever you choose to claim to, they must pay attention to your complaint.
However, there is another bad airlines’ common practice you should be aware of. Once you claim your rights to operating carrier whilst you had previously entered a contract with marketing carrier, you could be quickly wrongfully rejected by the operating carrier with an explanation that only marketing carrier is responsible because of your agreement. Sometimes it’s like fighting with windmills so my recommendation is to claim your rights to the airline you entered a contract with. According to the statistics, the amount of rejections is lower if you accomplish it this way so your complaint can be at least processed faster.
Any thoughts on the above quote?

I also had a deep look into the EC261 text and it looks that the operating carrier is to blame: http://eur-lex.europa.eu/legal-conte...4R0261&from=EN

On a related note, another interesting piece to the jigsaw: As per my original post, BA agreed to pay my food and train expenses and they also sorted out the hotel accommodation for a Yorkshire family I randomly met at my re-booked flight (they were also booked at my cancelled flight)… why BA paid those when they claim Iberia Express is liable?

Thanks
Thoughts? My only though is it isn't what EC261 says. EC261 only refers to the operating airline.
simons1 is offline  
Old Jun 9, 2017, 1:35 pm
  #831  
 
Join Date: Jun 2017
Location: London
Posts: 15
Originally Posted by simons1
Thoughts? My only though is it isn't what EC261 says. EC261 only refers to the operating airline.
Thanks [MENTION=665426]simons1[/MENTION]
dares is offline  
Old Jun 9, 2017, 1:56 pm
  #832  
 
Join Date: Mar 2003
Location: Dorchester, Dorset UK
Programs: BA Gold, BMI, ANA, HH Blue, SPG Gold
Posts: 2,089
Originally Posted by Dave Noble
The passengers should claim - they are the ones that are entitled to the compensation - not the one that purchased the tickets

They can relieve the stress by spending their EUR600
i'd just like the ten grand i spent re-booking them on virgin.
botham is online now  
Old Jun 9, 2017, 2:12 pm
  #833  
 
Join Date: Mar 2009
Location: London
Programs: BAEC Silver, Priority Club Gold, Herts Pres Circle
Posts: 492
Was on LHR-LBA (BA1342) today, was an utter shambles. Pilot was great in the end and made sure we arrived 10 mins before the 3hr compensation kicked in. Door was open but still had to wait 10min to be escorted to the terminal.

First aircraft went tech with a brake issue and then swapped to another a319, which had catering loaded. But still no sandwiches available with a near 3hr delay. So much for care of duty. BOB got to row 14 before told to stop. Ran out of Gin & tonic too....
MHendo84 is offline  
Old Jun 9, 2017, 2:21 pm
  #834  
Ambassador, British Airways; FlyerTalk Posting Legend
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,746
Originally Posted by MHendo84
Was on LHR-LBA (BA1342) today, was an utter shambles. Pilot was great in the end and made sure we arrived 10 mins before the 3hr compensation kicked in. Door was open but still had to wait 10min to be escorted to the terminal.

First aircraft went tech with a brake issue and then swapped to another a319, which had catering loaded. But still no sandwiches available with a near 3hr delay. So much for care of duty. BOB got to row 14 before told to stop. Ran out of Gin & tonic too....
I saw the flight was delayed but hadn't heard why, the lounge agent at LBA mentioned the delay when I arrived for the evening flight . As noted by some BA pilots they really don't care about EC261 so I don't think there would be any conspiracy to ensure arrival before it kicks in. At LBA they do have to set up the path direct to tech baggage hall and avoid immigration or other arriving and departing passengers - that can take a few minutes if you are unlucky but so far I haven't had to wait 10 minutes like you.

The lack of drinks to give when heavily delayed is something I noticed myself a few months ago on a similarly delayed domestic flight - the cabin crew couldn't do much. The slowness of service BoB is definately something which has been noted many times on teh other threads.
KARFA is online now  
Old Jun 9, 2017, 2:26 pm
  #835  
 
Join Date: Mar 2009
Location: London
Programs: BAEC Silver, Priority Club Gold, Herts Pres Circle
Posts: 492
Originally Posted by KARFA
I saw the flight was delayed but hadn't heard why, the lounge agent at LBA mentioned the delay when I arrived for the evening flight . As noted by some BA pilots they really don't care about EC261 so I don't think there would be any conspiracy to ensure arrival before it kicks in. At LBA they do have to set up the path direct to tech baggage hall and avoid immigration or other arriving and departing passengers - that can take a few minutes if you are unlucky but so far I haven't had to wait 10 minutes like you.

The lack of drinks to give when heavily delayed is something I noticed myself a few months ago on a similarly delayed domestic flight - the cabin crew couldn't do much. The slowness of service BoB is definately something which has been noted many times on teh other threads.
Ive read before that pilots don't really care if they trigger comp and I'm sure they were doing their best to get us there as quickly as possible but with the near 10-15 min delay from doors opening to disembarking it does raise questions.

Last time I bother with LON-LBA, stick with the train.

Tho I hear Doncaster flights are starting soon
MHendo84 is offline  
Old Jun 9, 2017, 2:32 pm
  #836  
Ambassador, British Airways; FlyerTalk Posting Legend
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,746
Originally Posted by MHendo84
Ive read before that pilots don't really care if they trigger comp and I'm sure they were doing their best to get us there as quickly as possible but with the near 10-15 min delay from doors opening to disembarking it does raise questions.

Last time I bother with LON-LBA, stick with the train.

Tho I hear Doncaster flights are starting soon
Oh no, don't say that

To be fair after plenty of experience on LBA flights over the last 4 years I can say that the amount of times I have been delayed for over 2 hours is probably in low single digits. Also your exit at LBA is a bit unusual - am usually out and waiting for the shuttle to the car park within fairly short order after landing - as you noticed the taxi distances are not long at LBA and the ground staff are usually quite efficient at getting the airbridge attached.

Anyway, hopefully you will be tempted back despite this crap experience

Last edited by KARFA; Jun 9, 2017 at 2:40 pm
KARFA is online now  
Old Jun 9, 2017, 2:32 pm
  #837  
FlyerTalk Evangelist
 
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,303
Originally Posted by MHendo84
Ive read before that pilots don't really care if they trigger comp and I'm sure they were doing their best to get us there as quickly as possible but with the near 10-15 min delay from doors opening to disembarking it does raise questions.
It's not doors opening that matters but the time passengers can leave the plane. So if it takes 10 mins to sort that out and that takes you over the EU161 delay time limits then EU261 becomes due.
UKtravelbear is offline  
Old Jun 9, 2017, 2:38 pm
  #838  
 
Join Date: Mar 2009
Location: London
Programs: BAEC Silver, Priority Club Gold, Herts Pres Circle
Posts: 492
I'll let BA know my disappointment, tho doubt EU261 will be offered, being based part time in Sheffield both MAN & LBA don't really compete with the train anyway, think today is the final nail in the domestic BA cofin.

Have a MAN-LCY on Sunday, will see how the security queue is this week....
MHendo84 is offline  
Old Jun 9, 2017, 2:39 pm
  #839  
Ambassador, British Airways; FlyerTalk Posting Legend
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 43,746
Originally Posted by UKtravelbear
It's not doors opening that matters but the time passengers can leave the plane. So if it takes 10 mins to sort that out and that takes you over the EU161 delay time limits then EU261 becomes due.
Actually looking at EF scheduled arrival should have been 1350. Actual data says arrive 1630 but I am not sure another 15 minutes would get it over the threashold unfortunately:

Results from https://www.ExpertFlyer.com
Code:
Flight Status Search:
Departing on 09/06/17
Flying BA flight 1342

Flight   Status           Depart Location  Depart Date                   Reliability  Arrive Location  Arrive Date
                          LHR              Scheduled: 09/06/17 12:45 PM               LBA              Scheduled: 09/06/17 1:50 PM
BA 1342  Landed           Term: 5          Estimated: 09/06/17 3:23 PM   87% / 10m    Term:            Estimated: 09/06/17 4:30 PM
                          Gate: A9         Actual: 09/06/17 3:23 PM                   Gate:            Actual: 09/06/17 4:30 PM


Comments:
"DOBA1342/09JUN
* OPERATIONAL FLIGHT INFO *            BA1342    0 FR 09JUN17   
CITY INFO                                       HOUR (LOCAL)  
  
LHR  ESTIMATED TIME OF DEPARTURE                1515            
     DELAY ZO                                                   
     LEFT THE GATE                              1523            
     TOOK OFF                                   1553            
     ESTIMATED TIME OF ARRIVAL                  1636     LBA    
LBA  AIRCRAFT LANDED                            1627            
     ARRIVED                                    1630            
*1A PLANNED FLIGHT INFO*              BA1342    0 FR 09JUN17    
APT ARR   DY DEP   DY CLASS/MEAL          EQP  GRND  EFT   TTL  
LHR          1245  FR JCDRI/M  YB/G       319         1:05      
                      HKMLVNQOSG/G                              
LBA 1350  FR                                                1:05
COMMENTS-
 1.LHR LBA   - MEMBER OF ONEWORLD                               
 2.LHR LBA   - DEPARTS TERMINAL 5                               
 3.LHR LBA   -   9/ NON-SMOKING                                 
 4.LHR LBA   -  ET/ ELECTRONIC TKT CANDIDATE                    
 5.LHR LBA   - DIGITAL PHOTOGRAPH TAKEN BY SECURITY ON DEPARTURE
 6.LHR LBA   -  CO2/PAX* 64.79 KG ECO, 64.79 KG PRE             
 (*):SOURCE:ICAO CARBON EMISSIONS CALCULATOR                  
CONFIGURATION-
               319  C  24   M 107                               
>"
KARFA is online now  
Old Jun 11, 2017, 12:30 pm
  #840  
 
Join Date: Sep 2006
Location: NE England
Programs: BAEC Gold; Priority Club Gold
Posts: 448
I have just received the £218 compensation cheque for the disruption for my flight back from Bucharest on the day of the IT meltdown (I made it to Heathrow; my flight to Newcastle was cancelled).

It's really great to receive it. But why on earth have they made it payable to my 12 year old daughter, who was not on the trip, and has not been mentioned in the claim? She is on my household account, but that's all.

What a farce. I will be booking a business class fare from Manchester to Wellington tomorrow. I have asked my PA to cease the booking with BA; I will now travel Emirates on a Qantas flight code. I have had enough of this nonsense.
Dr Dave is offline  

Thread Tools
Search this Thread

Contact Us - Manage Preferences Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.