The 2017 BA compensation thread: Your guide to Regulation EC261/2004
#1516
Join Date: Apr 2016
Location: London
Programs: BA Gold
Posts: 25
Confirmed via phone call that Im due 400Eur. Pretty happy with that.
#1517
Join Date: Apr 2016
Location: London
Programs: BA Gold
Posts: 25
All up the time between me sending an email and getting a phone call response was less than 1 week.
#1518
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
FWIW, I had a flight cancelled on 18 August. I put in a claim on 28 August, received a response on 31 August asking for more information (which I provided by return), and then received a confirmation on 1 September that the claim would be paid. The money reached my bank account on 6 September.
#1519
Join Date: Jan 2016
Programs: AA, Hyatt, Marriott, Hilton
Posts: 501
Flight controller strike at CDG, flight pushed back a day and i've had to cancel my hotel booking in London (hoping to get the fee refunded) and have to rebook something in Paris today, which is not cheap.
I'm out of luck for anything since BA will claim strike, right? Flight was tomorrow, notified about 30 hours before. Oneworld Sapphire, if that entitles me to anything but based on previous experiences with BA seems unlikely.
I'm out of luck for anything since BA will claim strike, right? Flight was tomorrow, notified about 30 hours before. Oneworld Sapphire, if that entitles me to anything but based on previous experiences with BA seems unlikely.
#1520
Join Date: Sep 2017
Posts: 8
Flight controller strike is outside the control of BA so I believe they have a valid defence in this case unfortunately.
Its even given as an example of exceptional circumstances in the regulations.
Its even given as an example of exceptional circumstances in the regulations.
#1521
Join Date: Nov 2010
Posts: 5,596
Flight controller strike at CDG, flight pushed back a day and i've had to cancel my hotel booking in London (hoping to get the fee refunded) and have to rebook something in Paris today, which is not cheap.
I'm out of luck for anything since BA will claim strike, right? Flight was tomorrow, notified about 30 hours before. Oneworld Sapphire, if that entitles me to anything but based on previous experiences with BA seems unlikely.
I'm out of luck for anything since BA will claim strike, right? Flight was tomorrow, notified about 30 hours before. Oneworld Sapphire, if that entitles me to anything but based on previous experiences with BA seems unlikely.
#1522
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
Flight controller strike at CDG, flight pushed back a day and i've had to cancel my hotel booking in London (hoping to get the fee refunded) and have to rebook something in Paris today, which is not cheap.
I'm out of luck for anything since BA will claim strike, right? Flight was tomorrow, notified about 30 hours before. Oneworld Sapphire, if that entitles me to anything but based on previous experiences with BA seems unlikely.
I'm out of luck for anything since BA will claim strike, right? Flight was tomorrow, notified about 30 hours before. Oneworld Sapphire, if that entitles me to anything but based on previous experiences with BA seems unlikely.
#1523
Join Date: Jan 2016
Programs: AA, Hyatt, Marriott, Hilton
Posts: 501
I would prefer to stay with a local chain that I'm a member of, but those hotels are 230-290 euro (the hotels in general don't seem to be very cheap right now and i'm sure with more cancellations prices will only go up), is there a limit on the night rate allowed?
#1524
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
Thanks - I wasn't sure exactly what it was called, I kept typing in British Airways strike care compensation in google and wasn't getting anywhere.
I would prefer to stay with a local chain that I'm a member of, but those hotels are 230-290 euro (the hotels in general don't seem to be very cheap right now and i'm sure with more cancellations prices will only go up), is there a limit on the night rate allowed?
I would prefer to stay with a local chain that I'm a member of, but those hotels are 230-290 euro (the hotels in general don't seem to be very cheap right now and i'm sure with more cancellations prices will only go up), is there a limit on the night rate allowed?
#1525
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,618
Thanks - I wasn't sure exactly what it was called, I kept typing in British Airways strike care compensation in google and wasn't getting anywhere.
I would prefer to stay with a local chain that I'm a member of, but those hotels are 230-290 euro (the hotels in general don't seem to be very cheap right now and i'm sure with more cancellations prices will only go up), is there a limit on the night rate allowed?
I would prefer to stay with a local chain that I'm a member of, but those hotels are 230-290 euro (the hotels in general don't seem to be very cheap right now and i'm sure with more cancellations prices will only go up), is there a limit on the night rate allowed?
https://www.flyertalk.com/forum/27687547-post2.html
#1526
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
Thanks - I wasn't sure exactly what it was called, I kept typing in British Airways strike care compensation in google and wasn't getting anywhere.
I would prefer to stay with a local chain that I'm a member of, but those hotels are 230-290 euro (the hotels in general don't seem to be very cheap right now and i'm sure with more cancellations prices will only go up), is there a limit on the night rate allowed?
I would prefer to stay with a local chain that I'm a member of, but those hotels are 230-290 euro (the hotels in general don't seem to be very cheap right now and i'm sure with more cancellations prices will only go up), is there a limit on the night rate allowed?
More information on the strike here:
http://www.flyertalk.com/forum/briti...g-allowed.html
#1527
Join Date: Sep 2017
Location: LHR
Programs: BA Silver, IHG Gold Amb.
Posts: 159
Hello,
Im in an email exchange with BA at the moment, and im hoping i can ask for some help on this. if someone could give me some advice on what my response should be on the below?
I was on the BA0188, 13th Sep. which was delayed by 3 hours and 58 mins.
EWR to LHR.
I believe this means i should be entitled to 300 euro?
The last email i had from BA was:
I’ve reviewed your claim and on the day you were due to travel our crew needed to rest due the change of aircraft type. Our crew can only fly a certain number of hours and this is primarily for your safety but also so we meet legal requirements. I’m afraid this meant we had no option but to delay your flight BA0188.
We always want to maintain as stable an operation as possible. This isn’t only because of the disruption to our customers, but also because of how difficult it is to recover from a delayed flight.
Article 5.3 of the EU Regulation 261/2004 states that a carrier is not obliged to pay compensation if it can prove that the delay or cancellation is caused by extraordinary circumstances that couldn’t have been avoided even if all reasonable measures had been taken. In Recital 14 and 15 of EU Regulation 261/2004, extraordinary circumstances include weather, strike and the impact of an air traffic management decision which gives rise to a long delay. This means you’re not entitled to compensation under the EU Regulation for your delayed flight.
I realise this will be disappointing for you but I hope this information will help you to understand our decision.
Best regards
Im in an email exchange with BA at the moment, and im hoping i can ask for some help on this. if someone could give me some advice on what my response should be on the below?
I was on the BA0188, 13th Sep. which was delayed by 3 hours and 58 mins.
EWR to LHR.
I believe this means i should be entitled to 300 euro?
The last email i had from BA was:
I’ve reviewed your claim and on the day you were due to travel our crew needed to rest due the change of aircraft type. Our crew can only fly a certain number of hours and this is primarily for your safety but also so we meet legal requirements. I’m afraid this meant we had no option but to delay your flight BA0188.
We always want to maintain as stable an operation as possible. This isn’t only because of the disruption to our customers, but also because of how difficult it is to recover from a delayed flight.
Article 5.3 of the EU Regulation 261/2004 states that a carrier is not obliged to pay compensation if it can prove that the delay or cancellation is caused by extraordinary circumstances that couldn’t have been avoided even if all reasonable measures had been taken. In Recital 14 and 15 of EU Regulation 261/2004, extraordinary circumstances include weather, strike and the impact of an air traffic management decision which gives rise to a long delay. This means you’re not entitled to compensation under the EU Regulation for your delayed flight.
I realise this will be disappointing for you but I hope this information will help you to understand our decision.
Best regards
#1528
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
Unless there is a material fact not mentioned in your post (e.g. the entire crew going down with food poisoning at the last moment), crew rest periods is not extraordinary circumstances, since they can't fulfill the "all reasonable measure" part of the clause (which they actually use in their reply): there are about a dozen things that I can think of that BA could have done to avoid inconveniencing passengers. I would go fairly swiftly to the 16 day notice and MCOL on this one, CEDR would be my second choice since I think case law leans largely (if not entirely) against BA on this one.
#1529
Join Date: Sep 2017
Location: LHR
Programs: BA Silver, IHG Gold Amb.
Posts: 159
Thank you for your quick reply.
How much rest time does a crew need?
I was only in EWR for a day and I actually had the same crew on my outbound LHR-EWR flight, and they were in the same hotel as me at EWR.
How much rest time does a crew need?
I was only in EWR for a day and I actually had the same crew on my outbound LHR-EWR flight, and they were in the same hotel as me at EWR.
#1530
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,830
I'm afraid I don't know the precise details, but there is a mandatory (EASA) aspect which is non-negotiable. I know there is a 10 hour minimum and an 8 hour sleep component, but it's quite a complex area, so those minima will typically be higher. Plus there may (or may not) be crew/union agreements around it. In a sense it's not for you to prove this, it is for BA to prove it really did take all alternative steps to prevent you from being delayed. I can't believe there wasn't a single alternative seat out of JFK, for example.