JestersDance

Was on BA2608 last night (28/09) LGW-NAP. It was delayed by more than 3 hours even before takeoff (at one point they werent sure if the flight would go ahead at all). Am I right in assuming this means we are able to be compensated?

corporate-wage-slave

At the risk of sounding like a broken record, what was the cause of the delay? If extraordinary circumstances then no, you won't be compensated via EC261. What did the captain say in his or her initial announcement after boarding was completed?

UKtravelbear

And to add to the c-w-s broken record it's the difference between acheduled and actual arrival that matters not departure.

armouredant

It's a good one though. Scheduled arrival was 9:50pm:

Looks like G-GATK was having a bad day:



I reckon BA could have recovered this at LGW, but didn't. I'd say there's a case for compensation, but I'm not the expert.

tamalien

Ryanair's response to regulators today is an interesting read.
As well as agreeing to comply with regulators' request they are asking for the CAA to treat British Airways on equal terms:

"Ryanair has called upon the UK CAA to now require UK airlines to comply with these EU261 obligations which the CAA did not apply to British Airways in May this year, when a computer meltdown stranded hundreds of thousands of British citizens/visitors at London Heathrow and many other airports, with no apparent action taken by the CAA in respect of re-accommodation or enforcement against British Airways."

Reference: http://corporate.ryanair.com/news/ry...ons/?market=ie

710 77345

It's a fair question, we all know of BA's both outright dodgy tactics and their interpretation of re-rerouting on other carriers.

Nice to see the regulator actually regulating on behalf of passengers.

simons1

Could be a good time for someone to take BA on over the MF strike/exceptional circumstances ruse.

corporate-wage-slave

It's certainly an interesting point, and the sheer firmness of view of the CAA on this issue has come as a surprise to me. It's not a new idea, indeed there are plenty of posts in this thread and its antecedents.

There was perhaps several differences here that are worth pointing out: BA did and does rebook some/many passengers on to other airlines when delays get big, indeed on USA flights they deliberately do so to reduce their EC261 liability, right up to and including booking on what they see as their arch rival (which, incidentally, is Delta). As we saw, they did this during the IT meltdown. Secondly it was a very different short term problem, very few people were stranded after day3 and none after day4. Ryanair's problems will go on for months, they don't have the where-with-all to easily rebook people on 2 or 3 flights to get to their destination, which BA will do without even blinking. Ryanair's aircraft go out very full and often it's one flight a day, or even 3 flights a week, with no mechanism to reticket on another airline, no alliance to take the slack, no shareholder with another big fleet of unexpectedly idle aircraft.

Having said that, I think the core point made here certainly stands, it's something of a game changer, I feel. And incidentally, Ryanair have agreed to go along with this new policy.

ratechaser

Have they now agreed that CWS? Last I heard was the guidance they were giving to their staff was to only allow rebookings on non-affiliated airlines (and I was surprised to hear they had any of those!) up to the value of 3x the original Ryanair fare

Globaliser

See (from the BBC):-

ratechaser

Ah, thanks for that. And nice to see the CAA being magnanimous in victory

fransknorge

The BBC is not fully correct. FR agreed to rebook only on a list of LCC they approve, not to all career.

mrow

That’s not correct, the BBC are right, as per https://s3-eu-west-1.amazonaws.com/f...ts+Sept+29.pdf:

Tim_T

some of us are 😉

Tobias-UK

What stage are you at?