Originally Posted by
fransknorge
The BBC is not fully correct. FR agreed to rebook only on a list of LCC they approve, not to all career.
That’s not correct, the BBC are right, as per
https://s3-eu-west-1.amazonaws.com/f...ts+Sept+29.pdf:
1. First, move the customer to the next available Ryanair flight on the same route. If this option is not available same or next day, then;
2. Move the customer to the next available Ryanair flight from/to a suitable alternative airport/s (for example: Luton or Gatwick in the case of Stansted). If this option is not available same or next day, then;
3. Offer the customer re-accommodation on any one of our agreed disruption partner airlines to their destination as follows; Easyjet, Jet2, Vueling, Cityjet, Aer Lingus, Norwegian or Eurowings airlines. If this option is not available same or next day, then;
4. Offer the customer re-accommodation on any comparable alternative transport (another airline flight, train, bus or car hire) with the cost of this comparable transport ticket to be assessed on a case by case basis.