IAG Capital Markets Day 2016
Nov 4, 2016, 5:51 am
#61
Join Date: Jun 2011
Location: London
Programs: BAEC Gold, Hilton Gold, IHG Gold Ambassador
Posts: 142
I downloaded it by pressing a button in the corner of the live webcast dialogue box. But I see that it is now no longer available. A copy of the presentation (minus the introductory slides for the IAG CMD including the one I posted) is available on the website at:
http://www.iagshares.com/phoenix.zht...-presentations
GD
http://www.iagshares.com/phoenix.zht...-presentations
GD
Nov 4, 2016, 6:02 am
#62
Join Date: Apr 2005
Location: Windsor
Programs: BAEC Gold
Posts: 909
The risk here, as has been mentioned numerous times, is that this perception is unlikely to last forever in the light of already announced changes (e.g. BoB) and potential future changes (which I assume the unbundling in Y refers to). At some point the average Y passenger will realise that there is no "premium".
Nov 4, 2016, 6:02 am
#63
Join Date: Jan 2007
Location: UK
Programs: Tufty Club (Gold), BAGA Gymnastics level 4, 440yds swimming certificate
Posts: 2,533
If it only affects Y I don't think IAG really care.
To the average Y passenger, who probably flies long haul once a year for their holidays, they see BA as a "luxury" brand. Their grounds for comparison is easyjet and ryanair plus to some extent BA is recognized as premium by the public as BA market themselves as such and they have the history of being one. Theses pax buy on cost, not value, and so if BA can drive down costs the passengers will become more likely to fly them as they will see a cheap seat on, what they perceive to be, a premium carrier. I have many friends who talk about never flying low cost carriers again and only BA not realising that BA is just as bad these days but they still have the image of BA as better because that is the brand recognition they have built up.
For IAG its a win-win, they make more profits (same aircraft more pax) and it allows them to compete in the LCC market as they offer similar costs but people perceive a benefit of flying them as they think they have a better service.
To the average Y passenger, who probably flies long haul once a year for their holidays, they see BA as a "luxury" brand. Their grounds for comparison is easyjet and ryanair plus to some extent BA is recognized as premium by the public as BA market themselves as such and they have the history of being one. Theses pax buy on cost, not value, and so if BA can drive down costs the passengers will become more likely to fly them as they will see a cheap seat on, what they perceive to be, a premium carrier. I have many friends who talk about never flying low cost carriers again and only BA not realising that BA is just as bad these days but they still have the image of BA as better because that is the brand recognition they have built up.
For IAG its a win-win, they make more profits (same aircraft more pax) and it allows them to compete in the LCC market as they offer similar costs but people perceive a benefit of flying them as they think they have a better service.
Nov 4, 2016, 6:02 am
#64
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,545
Yes they will notice. They did notice on AF, AA, KL, etc just like pax noticed airlines switching to BoB, luggage fees, reduction in number of toilets, reduction in number of hand luggage item etc where they occur. so unless one assumes that BA pax are blinder, deafer, or a bit less gifted intellectually than average, I think we should stop questioning whether pax are dimwits who are unaware of service elements and acknowledge that most do notice the service they get and the comfort and space of their seat. Of course many pax may also 'accept' enhancement, that's another matter entirely, but notice is not really in question.
Nov 4, 2016, 6:08 am
#65
Join Date: Feb 2012
Location: London
Programs: BA GGL, HHonors Diamond
Posts: 194
in the avios section, there is a worrying slide which states "Through 2017 the
standalone platforms will be migrated to the Avios platform". The definition of "the standalone platforms" seems to be BAEC and Iberia Plus. Not entirely sure what this means ?
standalone platforms will be migrated to the Avios platform". The definition of "the standalone platforms" seems to be BAEC and Iberia Plus. Not entirely sure what this means ?
Nov 4, 2016, 6:08 am
#66
Community Director
Join Date: Jan 2009
Location: Norwich, UK
Programs: A3*G, BA Gold, BD Gold (in memoriam), IHG Diamond Ambassador
Posts: 8,480
Folks, there have been some posts containing the exact swear word used on a slide alongside a picture of Willie Walsh. Whilst understanding that this is a direct quote from the presentation, and therefore something of a borderline case, FT does not permit the use of expletives and the presentation does not really leave any doubt to the imagination as to the word used.
Please bear in mind that FT may well be viewed in offices and in front of families, and having this unexpectedly pop up may be inappropriate for many. Please just provide a link to any material containing the word, and not quote the word itself.
Many thanks for your co-operation.
/mod
Please bear in mind that FT may well be viewed in offices and in front of families, and having this unexpectedly pop up may be inappropriate for many. Please just provide a link to any material containing the word, and not quote the word itself.
Many thanks for your co-operation.
/mod
Nov 4, 2016, 6:11 am
#67
Join Date: Jun 2014
Programs: Executive Club: Gold - Flying Blue: Gold
Posts: 1,382
Enough of this miserable stingy BA which was my favorite airline.
Nov 4, 2016, 6:12 am
#68
Join Date: Feb 2012
Location: London
Programs: BA GGL, HHonors Diamond
Posts: 194
it might be a positive BUT the next sentence after they announced this was words to the effect of "this will allow us to significantly reduce staff at rebooking counters at airports, and also numbers of staff at our call centres" so lets wait and see what this looks like in practice...
Nov 4, 2016, 6:14 am
#70
Join Date: Jul 2010
Location: RTW
Posts: 677
Re the slide with "show me the expletive deleted money" next to photo of WW. Still there on my log in - an unbelievable way to introduce cuts & reports of poor punctuality due recent check-in chaos. Not setting a great example of communication skill to customer service staff either, I'd suggest, but hey, this is the new BA!
Nov 4, 2016, 6:17 am
#71
Join Date: Jun 2011
Location: London
Programs: BAEC Gold, Hilton Gold, IHG Gold Ambassador
Posts: 142
Folks, there have been some posts containing the exact swear word used on a slide alongside a picture of Willie Walsh. Whilst understanding that this is a direct quote from the presentation, and therefore something of a borderline case, FT does not permit the use of expletives and the presentation does not really leave any doubt to the imagination as to the word used.
Please bear in mind that FT may well be viewed in offices and in front of families, and having this unexpectedly pop up may be inappropriate for many. Please just provide a link to any material containing the word, and not quote the word itself.
Many thanks for your co-operation.
/mod
Please bear in mind that FT may well be viewed in offices and in front of families, and having this unexpectedly pop up may be inappropriate for many. Please just provide a link to any material containing the word, and not quote the word itself.
Many thanks for your co-operation.
/mod
But the incriminating word in the slide did have a plane replacing one of the letters. Isn't that the same as those posts that we've all seen that include naughty words with a letter/some letters replaced with (an) asterisk(s)??
GD
Nov 4, 2016, 6:26 am
#72
Join Date: Oct 2012
Location: London
Programs: BA Gold
Posts: 1,348
Folks, there have been some posts containing the exact swear word used on a slide alongside a picture of Willie Walsh. Whilst understanding that this is a direct quote from the presentation, and therefore something of a borderline case, FT does not permit the use of expletives and the presentation does not really leave any doubt to the imagination as to the word used.
Please bear in mind that FT may well be viewed in offices and in front of families, and having this unexpectedly pop up may be inappropriate for many. Please just provide a link to any material containing the word, and not quote the word itself.
Many thanks for your co-operation.
/mod
Please bear in mind that FT may well be viewed in offices and in front of families, and having this unexpectedly pop up may be inappropriate for many. Please just provide a link to any material containing the word, and not quote the word itself.
Many thanks for your co-operation.
/mod
Nov 4, 2016, 6:37 am
#73
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
Folks, there have been some posts containing the exact swear word used on a slide alongside a picture of Willie Walsh. Whilst understanding that this is a direct quote from the presentation, and therefore something of a borderline case, FT does not permit the use of expletives and the presentation does not really leave any doubt to the imagination as to the word used.
Nov 4, 2016, 6:38 am
#74
Join Date: Jul 2011
Programs: BAEC Gold, Marriott Plat
Posts: 686
Personally I would really like to see the image re-instated on here (it really did have to be seen to be believed). I think if BA/IAG felt it was acceptable to include it in a presentation to their investors then it should be acceptable content on here, particularly as the offending word wasn't fully spelt out. It really did sum up how the company feels about their customers - and I hope gets picked up by the press.
Nov 4, 2016, 6:41 am
#75
Join Date: Dec 2015
Location: UK
Programs: BAEC Silver, *A, Marriott
Posts: 181
I know there are some companies that are more generous to C-suite executives and for very long haul, but the growing reality is that Y is where a lot of business travel is forced to go.