IAG Capital Markets Day 2016
Nov 4, 2016, 3:46 am
#17
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
Nov 4, 2016, 3:52 am
#20
Join Date: Feb 2011
Location: London
Programs: BA Silver, ZSL Silver
Posts: 2,554
Reduction in F. I wonder what these routes are and whether planes will be reconfigured, or if 787s (both 8 and 9) will replace existing aircraft over time. Has there been any further information on the reconfiguration of the 772s to remove F?
The 10 abreast LGW 777s look grim. Will they at least be the new seats?
The 10 abreast LGW 777s look grim. Will they at least be the new seats?
Nov 4, 2016, 3:53 am
#21
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,995
Nov 4, 2016, 3:53 am
#22
Join Date: Oct 2012
Location: London
Programs: BA Gold
Posts: 1,348
£400m investment in CW: Ambition to create an experience that exceeds that of our key competitors
Transform food & drink - radical improvement in quality and presentation, increase choice through pre-order
Step change in service - premium service training, complete redesign of service routine, performance management
Best night’s sleep - new ambience to maximise sleep, better soft product including bedding, new seat in development
Best ground service - 'First Wing' opening at LHR in 2017, new LGW lounge opens in Jan 2017, new Boston lounge coming soon
Transform food & drink - radical improvement in quality and presentation, increase choice through pre-order
Step change in service - premium service training, complete redesign of service routine, performance management
Best night’s sleep - new ambience to maximise sleep, better soft product including bedding, new seat in development
Best ground service - 'First Wing' opening at LHR in 2017, new LGW lounge opens in Jan 2017, new Boston lounge coming soon
Nov 4, 2016, 3:54 am
#23
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
£400m investment in CW: Ambition to create an experience that exceeds that of our key competitors
Transform food & drink - radical improvement in quality and presentation, increase choice through pre-order
Step change in service - premium service training, complete redesign of service routine, performance management
Best night’s sleep - new ambience to maximise sleep, better soft product including bedding, new seat in development
Best ground service - 'First Wing' opening at LHR in 2017, new LGW lounge opens in Jan 2017, new Boston lounge coming soon
Transform food & drink - radical improvement in quality and presentation, increase choice through pre-order
Step change in service - premium service training, complete redesign of service routine, performance management
Best night’s sleep - new ambience to maximise sleep, better soft product including bedding, new seat in development
Best ground service - 'First Wing' opening at LHR in 2017, new LGW lounge opens in Jan 2017, new Boston lounge coming soon
Nov 4, 2016, 3:58 am
#25
Join Date: Oct 2012
Location: London
Programs: BA Gold
Posts: 1,348
Seems that way, in terms of 'Traveller' cabins they talk about 'Seat density/unbundling drive price competitiveness' - unbundling is the worrying word there.
However, they plan to differentiate with 'brand, network, loyalty, service, reliability'
However, they plan to differentiate with 'brand, network, loyalty, service, reliability'
Nov 4, 2016, 4:08 am
#28
Join Date: Jan 2014
Location: LCY
Programs: Mucci des Ancients Matelots
Posts: 769
I would imagine they're removing the cupboards/galley area from the front of the plane like on other LCC. I can't imagine they can continue the current level of CE service with that space gone so I guess CE will get the same service as ET but for free.
Nov 4, 2016, 4:12 am
#29
Join Date: May 2011
Location: London, Singapore, Dubai, Las Vegas and Brighton
Programs: Skywards Gold, OneWorld (BA) Emerald
Posts: 329
Mod note: Whilst quoting from the presentation, FT does not permit the use of expletives - including when disguised with other characters. This part of the post has been removed.
Last edited by NWIFlyer; Nov 4, 2016 at 5:51 am Reason: Remove expletive
Nov 4, 2016, 4:14 am
#30
Join Date: Sep 2004
Location: Southern Bavaria, Germany
Programs: LH Blue, BA Blue, Hyatt Gold
Posts: 1,517
Really bad news!
Even one row more than Air Berlin in it's A321:
https://www.airberlin.com/de/site/se...atTyp=A321_200
and similar to a low cost carrier from Russia. I hope that this is not the new style of BA.....
Will be interesting to see of the customers accept this new low in comfort.
