flygod

After a Thomas Cook flight, I banned them from my personal holiday list.

Looks like BA to London will now only be to LCY.

Or, of course, on other - cheaper! - carriers where I can use the cost saving to pay for emergency exit row!

(and for premium long-haul, I refuse to start - or more importantly, end - a long trip in a Thomas Cook aircraft!)

Calchas

I think that is a reference to what is already accomplished.

msm2000uk

I need to delete the post you've quoted as I put it in the wrong place, but I shall elaborate slightly in terms of what I meant.

I feel sorry for occasional passengers who will no longer find the 777 cabins are comfortable.

Now, I haven't sat in longhaul Y for a long time, but FTers are different to occasional passengers in my opinion. As such, we get more worked up over issues like this - even if they won't affect us directly.

I felt the same when QR upped the seating in Y on the 777s last year, however, the reports back were actually favourable. I was massively surprised, from a personal perspective, but apparently the extra seat came from the aisle space opposed to anywhere else, meaning comfort levels stayed the same.

I believe I read that the aisles were a tad cramped, but they obviously meet health and safety regs, and aircraft evacuation rules too - so they can take an average passengers width with ease.

If BA choose to upgrade the IFE and seat covering etc during the process, then I'm sure it will cushion the blow.

M

cosmo74

I took it to mean that they are reducing F by introducing the smaller 787-9 cabins with 8 seats rather than the 14 on other aircraft (could be wrong of course though)

Worcester

Will they reduce CE pitch though to 29'' (thus less pitch than a standard Ryanair seat)?

aidy

yes i saw that

cosmo74

One thing that may actually be a positive, and I don't think has been mentioned so far, is they are planning to introduce 'self-service rebooking' during disruptions - there's a picture of a mobile phone below that, so I assume this would be via the app.

A P Yu

Only BA would say, in the same presentation, say they are focussing Investment on where the Customer Values it most and then hacks away at passenger COMFORT with the densification.

Surely COMFORT is something every passenger seeks.

Spectacular arrogance, further indicating Heads up their own bottoms.

Gold Digger

Unbelievably, you are absolutely right - look at what appears on page 5 of the PDF of the slide pack which is available for download from the webcast

That is someone in the Investor Relations team with a wicked sense of humour...

GD

florens

Since a lot seems to be going on right now, may I kindly suggest to use the existing threads (10 abreast 777 and Club UK), and maybe open new ones (A32x densification)? I find it difficult to read threads with multiple topics embedded.

http://www.flyertalk.com/forum/briti...ly-2018-a.html

http://www.flyertalk.com/forum/briti...c-flights.html

Worcester

Last year my sons School introduced a number of price increased and changed their billing currency from Euros to GBP.

The school is okay, but dreadful in terms of extra curricular activities and equipment. In fact the PTA had to step in to buy things like a piano for the school. Results were just above average, but this is a £19k a year school.

What upset most parents though was the shear arrogance of how their concerns were treated.

Anyway last I heard is that a 20% of students left, and the switch from Euros to Sterling would have chopped another quarter from their revenue.

Now at this point you would have thought the penny would have dropped but apparently not, they are now switching back to US Dollars, cutting staff, reducing the number of subjects and raising fees again.

I wonder if to save face BA are reinforcing failure.

Joely

If it only affects Y I don't think IAG really care.

To the average Y passenger, who probably flies long haul once a year for their holidays, they see BA as a "luxury" brand. Their grounds for comparison is easyjet and ryanair plus to some extent BA is recognized as premium by the public as BA market themselves as such and they have the history of being one. Theses pax buy on cost, not value, and so if BA can drive down costs the passengers will become more likely to fly them as they will see a cheap seat on, what they perceive to be, a premium carrier. I have many friends who talk about never flying low cost carriers again and only BA not realising that BA is just as bad these days but they still have the image of BA as better because that is the brand recognition they have built up.

For IAG its a win-win, they make more profits (same aircraft more pax) and it allows them to compete in the LCC market as they offer similar costs but people perceive a benefit of flying them as they think they have a better service.

EK004 Regular

Do you have a link for that .pdf please?

Calchas

My apologies for being unclear. I was referring to your reference to the reference in the slides to F capacity being reduced.

Dubh

Good God, how unprofessional!