IAG Capital Markets Day 2016
Nov 5, 2016, 1:33 pm
#151
Join Date: Apr 2014
Location: London
Programs: Don't even mention it. Grrrrrrr.
Posts: 968
Nov 5, 2016, 2:15 pm
#153
Join Date: Sep 2014
Location: Brexile in ADB
Programs: BA, TK, HHonours, Le Club, Best Western Rewards
Posts: 7,067
Nov 5, 2016, 2:18 pm
#154
Original Poster
Join Date: Oct 2016
Location: Hackney, UK
Programs: BA Exec Club, EI Aer Club, LifeMiles
Posts: 45
Honestly I don't think the show me the money slide itself is too terrible, but it certainly shows the thinking and immaturity within BA management. They think they're in an investment bank circa 2006.
They have a solid business turning a healthy profit and delivering strong returns but they're obsessed with squeezing every last ounce of short term profit and screwing their customers to do it. No wonder there's so much negative sentiment about them.
They have a solid business turning a healthy profit and delivering strong returns but they're obsessed with squeezing every last ounce of short term profit and screwing their customers to do it. No wonder there's so much negative sentiment about them.
Nov 5, 2016, 2:50 pm
#155
Join Date: Jul 2016
Location: London
Programs: BA LtG, Flying Blue Plat
Posts: 274
I've spoken to AC before about CW, and it's very simple... he will consider any design that keeps the same density as the current layout. Nobody has designed anything feasible yet.
Having tried out the new Skylark seat I can say it is definitely nicer than current CW, but not radical, for the exact reason above. BA need the density to keep capacity! Seats are selling.
It's not all down to Cruz either, I suspect Williams left at the time he did because he knew what was coming...
Having tried out the new Skylark seat I can say it is definitely nicer than current CW, but not radical, for the exact reason above. BA need the density to keep capacity! Seats are selling.
It's not all down to Cruz either, I suspect Williams left at the time he did because he knew what was coming...
Nov 5, 2016, 4:13 pm
#157
Join Date: Oct 2011
Location: City of Kingston Upon Hull
Programs: BAEC Gold
Posts: 4,940
Ironic then that you will not be able to purchase anything onboard with real money.
Nov 5, 2016, 4:50 pm
#158
Join Date: Sep 2010
Location: UK oop north
Programs: BMI Diamond Club RIP,BAEC Silver
Posts: 1,692
it might be a positive BUT the next sentence after they announced this was words to the effect of "this will allow us to significantly reduce staff at rebooking counters at airports, and also numbers of staff at our call centres" so lets wait and see what this looks like in practice...
Nov 5, 2016, 5:14 pm
#159
FlyerTalk Evangelist
Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
Posts: 10,780
I've spoken to AC before about CW, and it's very simple... he will consider any design that keeps the same density as the current layout. Nobody has designed anything feasible yet.
Having tried out the new Skylark seat I can say it is definitely nicer than current CW, but not radical, for the exact reason above. BA need the density to keep capacity! Seats are selling.
It's not all down to Cruz either, I suspect Williams left at the time he did because he knew what was coming...
Having tried out the new Skylark seat I can say it is definitely nicer than current CW, but not radical, for the exact reason above. BA need the density to keep capacity! Seats are selling.
It's not all down to Cruz either, I suspect Williams left at the time he did because he knew what was coming...
Nov 5, 2016, 5:28 pm
#160
Suspended
Join Date: Dec 2005
Posts: 9,916
£400m investment in CW: Ambition to create an experience that exceeds that of our key competitors
Transform food & drink - radical improvement in quality and presentation, increase choice through pre-order
Step change in service - premium service training, complete redesign of service routine, performance management
Best night’s sleep - new ambience to maximise sleep, better soft product including bedding, new seat in development
Best ground service - 'First Wing' opening at LHR in 2017, new LGW lounge opens in Jan 2017, new Boston lounge coming soon
Transform food & drink - radical improvement in quality and presentation, increase choice through pre-order
Step change in service - premium service training, complete redesign of service routine, performance management
Best night’s sleep - new ambience to maximise sleep, better soft product including bedding, new seat in development
Best ground service - 'First Wing' opening at LHR in 2017, new LGW lounge opens in Jan 2017, new Boston lounge coming soon
Is BA CW the worst OW TATL J product right now?
Thanks for sharing that info. With that new low pitch/seat spacing BA is definitely a low cost, no frills carrier.
Even one row more than Air Berlin in it's A321:
https://www.airberlin.com/de/site/se...atTyp=A321_200
and similar to a low cost carrier from Russia. I hope that this is not the new style of BA.....
Will be interesting to see of the customers accept this new low in comfort.
Even one row more than Air Berlin in it's A321:
https://www.airberlin.com/de/site/se...atTyp=A321_200
and similar to a low cost carrier from Russia. I hope that this is not the new style of BA.....
Will be interesting to see of the customers accept this new low in comfort.
Realities of TATL and other business routes? So not the reality of lower yielding leisure routes? That makes no sense.
UA is moving to the Etihad style seat. AA has moved to the 77W Cirrus and 772 not-sure-what-to-call it seat both of which have more space than CW (the 772 is actually has more space than the 77W - it's just more efficient in terms of cabin placement). AAs 763s are another version entirely but again with space (just like DL's 763s).
Many airlines that went to the herringbone style seat have reversed course (see e.g., DL 777s and AC). Virgin hasn't.
But your point that most J cabins are as tight as CW is inaccurate and the market is certainly moving away from away from that including all three US airlines on the TATL routes.
UA is moving to the Etihad style seat. AA has moved to the 77W Cirrus and 772 not-sure-what-to-call it seat both of which have more space than CW (the 772 is actually has more space than the 77W - it's just more efficient in terms of cabin placement). AAs 763s are another version entirely but again with space (just like DL's 763s).
Many airlines that went to the herringbone style seat have reversed course (see e.g., DL 777s and AC). Virgin hasn't.
But your point that most J cabins are as tight as CW is inaccurate and the market is certainly moving away from away from that including all three US airlines on the TATL routes.
Nov 5, 2016, 7:03 pm
#162
Suspended
Join Date: Dec 2005
Posts: 9,916
In ZRH they use the Aspire lounge which as pretty grim, but that's the same as BA. In DUS the lounge was very dated, but not a bad selection - several different types of hot sausage, chicken nuggets, vegetable burger, liverwurst, salad components, fruit salad, several types of breads, including pretzels and pretzel bread. A very German buffet. You have to register for free WiFi - a bit of a clunky process.
In terms of TATL, I haven't been on EI's new J, but CW is IMO now behind AA 77W. AB, IB and AY I am sure many would say are either a bit better or worse than CW, but in terms of OW, CW is definitely very middling at this point.
Nov 5, 2016, 7:18 pm
#163
Join Date: Sep 2015
Location: London
Programs: BA GGL, IHG Spire Elite Ambassador, HH Diamond, Avis President’s Club
Posts: 357
Seems very unprofessional but anything can taken out of context. Looking forward to your article ^
Nov 5, 2016, 7:26 pm
#164
Join Date: Sep 2015
Location: London
Programs: BA GGL, IHG Spire Elite Ambassador, HH Diamond, Avis President’s Club
Posts: 357
I, for one, am a high paying passenger, who used to fly First on another airline with Cirrus seats, and who moved to BA for a number of reasons, one of which being the far superior BA CW seat to the First Class Cirrus seat I was getting before.
Am I the only one? I don't think so. I have also tried the new Finnair Cirrus offering on their 350 and found it extremely uncomfortable.
Am I the only one? I don't think so. I have also tried the new Finnair Cirrus offering on their 350 and found it extremely uncomfortable.
BA first brings out the worst in me, I overindulge in everything and don't get enough sleep. I'm self employed and decide my travel patterns and it's usually either economy on 777 or club world on a380/787/747
When in Y I eat my dinner in the Concorde room, take a sleeping pill and normally have the emergency exit row window seat. 9 times out of then the seat next to me is empty (no one I guess would pay £75 to sit in the middle seat). I normally get 12+ hour sleep and I'm ready for work when I arrive.
10 across on 777 will certainly make me think twice though
Nov 5, 2016, 8:33 pm
#165
Join Date: Feb 2011
Posts: 5,797
I, for one, am a high paying passenger, who used to fly First on another airline with Cirrus seats, and who moved to BA for a number of reasons, one of which being the far superior BA CW seat to the First Class Cirrus seat I was getting before.
Am I the only one? I don't think so. I have also tried the new Finnair Cirrus offering on their 350 and found it extremely uncomfortable.
Am I the only one? I don't think so. I have also tried the new Finnair Cirrus offering on their 350 and found it extremely uncomfortable.