PWOZUK

IE 11 17" laptop Win7 Professional

Absolutely ghastly first impressions, slow to load, far to much scrolling up/down the screen. Come on BA - what are you playing at ?

Flight_risk

Hi all,

There are two types of change going on here;

1 - the new homepage and booking flow. This was in an opt in beta test I believe (where people can voluntarily enter or leave the experience and give quantitative and qualitative feedback). It now seems to have moved to a forced beta AB test - so this will let BA analyse statistical impact of the changes.

2 - roll out of the new responsive design to ba.com. This has been going on for over a year - with Low Price finder, destination pages, Holiday finder etc. all having been rolled out, and the latest addition is MMB and the various tools within it. This isn't being beta tested, but have just been put live. The responsive pages work across any breakpoints.

Agree with some of the comments on the design - a little too large on the font, and a little too generous on the white space, and missing some delineation in the MMB desktop design so a lot of the content blurs into each other from the RHS and the central column.

Cap'n Benj

Not bothered since 2009ish. Prob still a good idea, just in case you lose your phone

Royalscot

Using both Chrome and IE with windows 8.1 I get as far as “continue to pay” when I click on the that it says
“Sorry, something went wrong
You can start again if you want to by going back to the homepage”
So I start again and get the same scenario.
Addiotnal in the list of passengers usually taken from the household account, it does not list Mrs Royalscot (who is on the household account I checked) but shows my sons girlfriend who is not on the house hold account. When I add her details as the 2nd passenger it asks do you want to add to your household account?
However when Mrs Royalscot uses her laptop it signs into the previous website and all works as normal, when I uses Mrs Royalscot’s laptop and sign in as myself again I get the previous website and all work as normal.
I also notice when selecting flights that depart/arrive at LHR/LGW/LCY on the outbound selection it segregates flights by departure airport as previously, however on inbound flights it does not and shows them by departure time, I am sure this will catch a few people out.
Not impressed with this version a huge step backwards

StingWest

This to me is one of the major shortcomings of the new site. One of the main reasons that I go to BA.com is to check on existing reservations. Now I have to go to another sub-menu, discovered by trial and error: "Executive Club / My Executive Club" to see my bookings.

Not sure what you meant by "scroll past". Where do you see the "my other bookings" heading? Do you mean in the Manage My Booking section from the top menu?

Thanks

missdimeaner

Sorry for the following convoluted reply but I am on my phone...
here goes:
On bringing up a booking from the exec home page the 'my other bookings' tab is by the side of the PNR (top left) which of course is now a lot smaller- when you click on the link you get a pop up which is headed 'find another booking' prompting you to enter a reference and last name - under the find booking button there is a link marked 'close'
I failed to spot that I could scroll past this to my bookings.
In my opinion quite a badly designed page, especially the pop up.

missdimeaner

This made me chuckle, I printed two itineraries for my Mother - it looked bigger than her yellow pages !

StingWest

Ah, I see it now thanks. Of course, I would have to have been looking at a booking with a known reference number to see this haha. Anyway, now that I've found the Home / Executive Club / My Executive Club sequence, I can get to what I want, albeit with extra clicks. Not a useful design IMHO. I wonder if they surveyed how people actually use the site, rather than just asking "marketing" what they'd like to see?

missdimeaner

Agreed, the car hire options are very prominent, the useful stuff - not so much.
If they did test it on real users they probably weren't from this forum ...

orbitmic

I'm not sure if I'm doing something wrong, but with the new website, when I click on 'more flight details' on a flight I want to book, I do not seem able to see the booking class any more, which is really annoying.

T8191

Showing here (iPad/Safari) ... in MMB the very last line of "Flight Details" has 'Selling class'. Not sure if it ever showed selling class in new bookings.

orbitmic

Very strange, I can't see it (using edge). Flight detail gives me:

- Number
- Operated by
- Depart from
- Arrive at
- Duration
- Aircraft

corporate-wage-slave

If you click on the flight number I think it still comes up. If you are in the flight selection screen, with the table of flights and fares, it's the same as before. In the next stage, when you have a Price Quote the new extra space box pops and you can page down to eventually get to it.

[I thought the More Flight Information box is not in the booking section, but in MMB of an existing booking, and that has the selling class in my bookings, after the aircraft type, page down, Chrome]

orbitmic

I don't see flight numbers on the booking screens. I then get the flight number when I click on 'flight details' but the flight number is not clickable then.

On the middle bit, I get the fares with economy basic or economy plus, and when I click on either it offers 'more infomration' but that is only about the fare type.

After I selected both, I get the itinerary and price page, but again no flight number (to click or otherwise) and only clickable option is 'change' (either flight).

Continuing takes me to hotel offer page (I chose flight only) then seat selection, but still nowhere where I can see booking class or flight number.

Sorry if I'm missing something obvious which is very possible!

PS: Totally unrelated, but the whole booking experience feels incredibly slow, search doesn't properly click most of the time, changing dates failed and froze. Pretty much a disaster so far...

corporate-wage-slave

OK, so I'm going to My Executive Club / Mon Executive Club, then in the blue band on the left I enter GLA - LHR and, erm, voila:



(if multiple flights you need to press the + sign).

I'm using Ghostery, which blocks the 3 trackers that the booking process uses.