Consistent Concierge Key treatment at ORD for BA GGL
Jan 5, 2017, 12:14 pm
#92
Join Date: Apr 2014
Location: London
Programs: Don't even mention it. Grrrrrrr.
Posts: 968
What benefits are you expecting to happen? The CK service to the extent it is offered for GGLs seems a bit hit and miss, it certainly isn't automatic.
For reference I have been a GGL for over two years now and must have taken over 50 flights on AA since. I have yet to have any interactions with a CK agent - not that I have ever wanted for anything.
For reference I have been a GGL for over two years now and must have taken over 50 flights on AA since. I have yet to have any interactions with a CK agent - not that I have ever wanted for anything.
I think I could have been missing them for years...
Jan 5, 2017, 12:36 pm
#93
Moderator: Qatar Airways
Join Date: Jan 2014
Location: LHR/NCE/MIA
Programs: BAEC GfL & GGL, SQ Gold, Amex Centurion, Mucci des Chevaliers des Bons Mots et Qui Savent Moucher
Posts: 9,080
Jan 5, 2017, 12:40 pm
#94
Join Date: Jul 2010
Location: Betwixt SEA and LHR
Programs: BAEC GGL/CCR, AS Gold MVP, IC RA, IHG Spire Elite, HH Diamond, Dennis The Menace Fan Club
Posts: 1,354
I believe you may have missed them. They are normally stationed at the top of the airbridge holding a small tablet with your name on. I certainly missed the first one on my US trip recently and she made an announcement in the area of the connecting gate to find me. After that I kept a sharp lookout.
As I understand it, AA will send their CK folk to meet BA 'elites' if they have the ability to do so, and aren't dealing with AA CK members at the time. If they have time for you - they might be there - but the notion that this is a consistently delivered service for GGL folk is patently not true.
Jan 5, 2017, 12:45 pm
#95
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 44,175
I believe you may have missed them. They are normally stationed at the top of the airbridge holding a small tablet with your name on. I certainly missed the first one on my US trip recently and she made an announcement in the area of the connecting gate to find me. After that I kept a sharp lookout.
I think I could have been missing them for years...
I think I could have been missing them for years...
Jan 5, 2017, 12:50 pm
#96
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 16,164
They are not always there. It is not a 'consistent' service as this thread opines.
As I understand it, AA will send their CK folk to meet BA 'elites' if they have the ability to do so, and aren't dealing with AA CK members at the time. If they have time for you - they might be there - but the notion that this is a consistently delivered service for GGL folk is patently not true.
As I understand it, AA will send their CK folk to meet BA 'elites' if they have the ability to do so, and aren't dealing with AA CK members at the time. If they have time for you - they might be there - but the notion that this is a consistently delivered service for GGL folk is patently not true.
Jan 5, 2017, 12:50 pm
#97
Join Date: Apr 2014
Location: London
Programs: Don't even mention it. Grrrrrrr.
Posts: 968
They are not always there. It is not a 'consistent' service as this thread opines.
As I understand it, AA will send their CK folk to meet BA 'elites' if they have the ability to do so, and aren't dealing with AA CK members at the time. If they have time for you - they might be there - but the notion that this is a consistently delivered service for GGL folk is patently not true.
As I understand it, AA will send their CK folk to meet BA 'elites' if they have the ability to do so, and aren't dealing with AA CK members at the time. If they have time for you - they might be there - but the notion that this is a consistently delivered service for GGL folk is patently not true.
By way of comparison in my latest 8 connections in the US I have been met on 7 of them.
Jan 5, 2017, 1:07 pm
#98
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 44,175
Of course. We all understand that. I had a conversation with one and asked him what was on his iPad. He said that all BA "VIPs" were monitored and they got to as many as they can. I would humbly suggest that if KARFA has taken 50 AA flights since GGL then he has been very unfortunate to not have had a least one "meet and greet".
By way of comparison in my latest 8 connections in the US I have been met on 7 of them.
By way of comparison in my latest 8 connections in the US I have been met on 7 of them.
Jan 5, 2017, 1:16 pm
#99
Join Date: Aug 2014
Posts: 1,009
Of course. We all understand that. I had a conversation with one and asked him what was on his iPad. He said that all BA "VIPs" were monitored and they got to as many as they can. I would humbly suggest that if KARFA has taken 50 AA flights since GGL then he has been very unfortunate to not have had a least one "meet and greet".
By way of comparison in my latest 8 connections in the US I have been met on 7 of them.
By way of comparison in my latest 8 connections in the US I have been met on 7 of them.
We seem to get it reasonably consistently at JFK, LAX T4 and LAX T6. I guess both of us being GGL means they can get two for the price of one😀. Assistance can vary from a quick hello - is there anything you need ? to having your boarding passes pre-printed and a transfer and escort through the boarding queue.
Jan 5, 2017, 1:17 pm
#100
Join Date: Dec 2004
Programs: BA GGL, A3*G, Mucci de l'expertise des Apps
Posts: 3,377
I think meet-on-arrival is not as common as page-at-the-gate. I think 99.5% of flyers in the US, including elites and CKs, will be in the gate area when boarding begins as they must board first, whereas I (and probably most GGLs) would still be in the lounge and go down to the gate somewhere mid-boarding, and therefore we probably miss the CK people quite a lot. Just a guess, not sure how this will change with the new CK recognition and boarding system that's just started.
Jan 5, 2017, 1:20 pm
#101
Join Date: Apr 2014
Location: London
Programs: Don't even mention it. Grrrrrrr.
Posts: 968
I had a similar conversation with the CK agent who picked us up in the JFK Flagship lounge recently and arranged for a Cadillac Escalade to drive us from there across to our gate and escort us through the boarding queue.
We seem to get it reasonably consistently at JFK, LAX T4 and LAX T6. I guess both of us being GGL means they can get two for the price of one��. Assistance can vary from a quick hello - is there anything you need ? to having your boarding passes pre-printed and a transfer and escort through the boarding queue.
We seem to get it reasonably consistently at JFK, LAX T4 and LAX T6. I guess both of us being GGL means they can get two for the price of one��. Assistance can vary from a quick hello - is there anything you need ? to having your boarding passes pre-printed and a transfer and escort through the boarding queue.
Jan 5, 2017, 1:21 pm
#102
Join Date: Aug 2014
Programs: BA Executive Club and OnBusiness
Posts: 735
Another data point - I've done 30+ connections in the US in the last couple of years as GGL/CCR in AA First/Business and not had a meet and greet yet. I wasn't aware of the service (ignorance is bliss) but now I will be looking out for them and no doubt feeling left out!
I guess I haven't seen one yet because they are all waiting fruitlessly for KARFA
I guess I haven't seen one yet because they are all waiting fruitlessly for KARFA
Jan 5, 2017, 1:22 pm
#103
Join Date: Dec 2009
Location: near Heathrow
Programs: BA GGL/CCR, GfL (OWE), SA LifePlat (*G), BD Gold to the end, Hilton Diamond
Posts: 2,978
I've been greeted by Concierge staff in LAX, CLT and PHL, treated royally on a misconnect in LAX when I was met at the plane door, taken to the front of the lengthy rebooking queue, issued new boarding passes for the next day plus a hotel voucher for Holiday Inn LAX. I was however abandoned by AA on a misconnect AA to BA (AA codeshare) in BOS where I ended up having to call AA and a very efficient telephone service agent saved the day. I contacted AA to compliment him, AA have proactively apologised profusely for the whole episode and very kindly sent me travel vouchers.
Jan 5, 2017, 1:26 pm
#104
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 44,175
I think meet-on-arrival is not as common as page-at-the-gate. I think 99.5% of flyers in the US, including elites and CKs, will be in the gate area when boarding begins as they must board first, whereas I (and probably most GGLs) would still be in the lounge and go down to the gate somewhere mid-boarding, and therefore we probably miss the CK people quite a lot. Just a guess, not sure how this will change with the new CK recognition and boarding system that's just started.
I did notice that others have said the GGL/CK treatment has seemed to become a bit more regular through 2016 so was thinking something may happen when I took four flights over New Year (included a connection at DFW and another at BOS) but I didn't notice anything.
Jan 5, 2017, 1:27 pm
#105
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 44,175
Another data point - I've done 30+ connections in the US in the last couple of years as GGL/CCR in AA First/Business and not had a meet and greet yet. I wasn't aware of the service (ignorance is bliss) but now I will be looking out for them and no doubt feeling left out!
I guess I haven't seen one yet because they are all waiting fruitlessly for KARFA
I guess I haven't seen one yet because they are all waiting fruitlessly for KARFA
