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Consistent Concierge Key treatment at ORD for BA GGL

Consistent Concierge Key treatment at ORD for BA GGL

Old Jan 5, 2017, 12:39 pm
  #91  
 
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Originally Posted by jazzyjeff
Will be interested to see what happens there.

Out of interest, do Qatar recognise GGL when you fly with them?
Ha! No, they barely recognise OWE.
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Old Jan 5, 2017, 1:14 pm
  #92  
 
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Originally Posted by KARFA
What benefits are you expecting to happen? The CK service to the extent it is offered for GGLs seems a bit hit and miss, it certainly isn't automatic.

For reference I have been a GGL for over two years now and must have taken over 50 flights on AA since. I have yet to have any interactions with a CK agent - not that I have ever wanted for anything.
I believe you may have missed them. They are normally stationed at the top of the airbridge holding a small tablet with your name on. I certainly missed the first one on my US trip recently and she made an announcement in the area of the connecting gate to find me. After that I kept a sharp lookout.

I think I could have been missing them for years...
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Old Jan 5, 2017, 1:36 pm
  #93  
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Originally Posted by jazzyjeff
Will be interested to see what happens there.

Out of interest, do Qatar recognise GGL when you fly with them?
They dont unfortunately, but that is likely because there is no QR comparative level within Privilege Club.

M
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Old Jan 5, 2017, 1:40 pm
  #94  
 
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Originally Posted by Banana4321
I believe you may have missed them. They are normally stationed at the top of the airbridge holding a small tablet with your name on. I certainly missed the first one on my US trip recently and she made an announcement in the area of the connecting gate to find me. After that I kept a sharp lookout.
They are not always there. It is not a 'consistent' service as this thread opines.

As I understand it, AA will send their CK folk to meet BA 'elites' if they have the ability to do so, and aren't dealing with AA CK members at the time. If they have time for you - they might be there - but the notion that this is a consistently delivered service for GGL folk is patently not true.
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Old Jan 5, 2017, 1:45 pm
  #95  
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Originally Posted by Banana4321
I believe you may have missed them. They are normally stationed at the top of the airbridge holding a small tablet with your name on. I certainly missed the first one on my US trip recently and she made an announcement in the area of the connecting gate to find me. After that I kept a sharp lookout.

I think I could have been missing them for years...
Could be. Will keep a keen eye out for them next time I am on AA.
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Old Jan 5, 2017, 1:50 pm
  #96  
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Originally Posted by opalfruit
They are not always there. It is not a 'consistent' service as this thread opines.

As I understand it, AA will send their CK folk to meet BA 'elites' if they have the ability to do so, and aren't dealing with AA CK members at the time. If they have time for you - they might be there - but the notion that this is a consistently delivered service for GGL folk is patently not true.
Correct, it is not a perk of GGL it a discretionary service offered on a 'surprise and delight' basis. It should not be expected and it cannot be requested or reservered.
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Old Jan 5, 2017, 1:50 pm
  #97  
 
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Originally Posted by opalfruit
They are not always there. It is not a 'consistent' service as this thread opines.

As I understand it, AA will send their CK folk to meet BA 'elites' if they have the ability to do so, and aren't dealing with AA CK members at the time. If they have time for you - they might be there - but the notion that this is a consistently delivered service for GGL folk is patently not true.
Of course. We all understand that. I had a conversation with one and asked him what was on his iPad. He said that all BA "VIPs" were monitored and they got to as many as they can. I would humbly suggest that if KARFA has taken 50 AA flights since GGL then he has been very unfortunate to not have had a least one "meet and greet".

By way of comparison in my latest 8 connections in the US I have been met on 7 of them.
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Old Jan 5, 2017, 2:07 pm
  #98  
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Originally Posted by Banana4321
Of course. We all understand that. I had a conversation with one and asked him what was on his iPad. He said that all BA "VIPs" were monitored and they got to as many as they can. I would humbly suggest that if KARFA has taken 50 AA flights since GGL then he has been very unfortunate to not have had a least one "meet and greet".

By way of comparison in my latest 8 connections in the US I have been met on 7 of them.
Actually gone and counted them now and it looks like 35, but you are right I may have missed them by accident on some occasions.
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Old Jan 5, 2017, 2:16 pm
  #99  
 
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Originally Posted by Banana4321
Of course. We all understand that. I had a conversation with one and asked him what was on his iPad. He said that all BA "VIPs" were monitored and they got to as many as they can. I would humbly suggest that if KARFA has taken 50 AA flights since GGL then he has been very unfortunate to not have had a least one "meet and greet".

By way of comparison in my latest 8 connections in the US I have been met on 7 of them.
I had a similar conversation with the CK agent who picked us up in the JFK Flagship lounge recently and arranged for a Cadillac Escalade to drive us from there across to our gate and escort us through the boarding queue.
We seem to get it reasonably consistently at JFK, LAX T4 and LAX T6. I guess both of us being GGL means they can get two for the price of one😀. Assistance can vary from a quick hello - is there anything you need ? to having your boarding passes pre-printed and a transfer and escort through the boarding queue.
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Old Jan 5, 2017, 2:17 pm
  #100  
 
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Originally Posted by KARFA
Actually gone and counted them now and it looks like 35, but you are right I may have missed them by accident on some occasions.
I think meet-on-arrival is not as common as page-at-the-gate. I think 99.5% of flyers in the US, including elites and CKs, will be in the gate area when boarding begins as they must board first, whereas I (and probably most GGLs) would still be in the lounge and go down to the gate somewhere mid-boarding, and therefore we probably miss the CK people quite a lot. Just a guess, not sure how this will change with the new CK recognition and boarding system that's just started.
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Old Jan 5, 2017, 2:20 pm
  #101  
 
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Originally Posted by scillyisles
I had a similar conversation with the CK agent who picked us up in the JFK Flagship lounge recently and arranged for a Cadillac Escalade to drive us from there across to our gate and escort us through the boarding queue.
We seem to get it reasonably consistently at JFK, LAX T4 and LAX T6. I guess both of us being GGL means they can get two for the price of one��. Assistance can vary from a quick hello - is there anything you need ? to having your boarding passes pre-printed and a transfer and escort through the boarding queue.
Yes this is *exactly* my experience too. I was told a Cadillac from T4 to T6 is by no means unusual if connection is tight. I did ask if there was a quicker way of getting to the QF F lounge and he just laughed
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Old Jan 5, 2017, 2:21 pm
  #102  
 
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Another data point - I've done 30+ connections in the US in the last couple of years as GGL/CCR in AA First/Business and not had a meet and greet yet. I wasn't aware of the service (ignorance is bliss) but now I will be looking out for them and no doubt feeling left out!
I guess I haven't seen one yet because they are all waiting fruitlessly for KARFA
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Old Jan 5, 2017, 2:22 pm
  #103  
 
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I've been greeted by Concierge staff in LAX, CLT and PHL, treated royally on a misconnect in LAX when I was met at the plane door, taken to the front of the lengthy rebooking queue, issued new boarding passes for the next day plus a hotel voucher for Holiday Inn LAX. I was however abandoned by AA on a misconnect AA to BA (AA codeshare) in BOS where I ended up having to call AA and a very efficient telephone service agent saved the day. I contacted AA to compliment him, AA have proactively apologised profusely for the whole episode and very kindly sent me travel vouchers.
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Old Jan 5, 2017, 2:26 pm
  #104  
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Originally Posted by Airprox
I think meet-on-arrival is not as common as page-at-the-gate. I think 99.5% of flyers in the US, including elites and CKs, will be in the gate area when boarding begins as they must board first, whereas I (and probably most GGLs) would still be in the lounge and go down to the gate somewhere mid-boarding, and therefore we probably miss the CK people quite a lot. Just a guess, not sure how this will change with the new CK recognition and boarding system that's just started.
I am usually at the gate for the start of boarding. I have seen on several occasions what I presume are CKs being called and invited to board before first & military are called. Never been called myself.

I did notice that others have said the GGL/CK treatment has seemed to become a bit more regular through 2016 so was thinking something may happen when I took four flights over New Year (included a connection at DFW and another at BOS) but I didn't notice anything.
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Old Jan 5, 2017, 2:27 pm
  #105  
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Originally Posted by Ned1968
Another data point - I've done 30+ connections in the US in the last couple of years as GGL/CCR in AA First/Business and not had a meet and greet yet. I wasn't aware of the service (ignorance is bliss) but now I will be looking out for them and no doubt feeling left out!
I guess I haven't seen one yet because they are all waiting fruitlessly for KARFA
Haha, they will never catch me
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