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Consistent Concierge Key treatment at ORD for BA GGL

Consistent Concierge Key treatment at ORD for BA GGL

Old Sep 13, 2017, 11:38 am
  #166  
 
Join Date: Nov 2010
Location: Singapore
Programs: BA Gold. KrisFlyer Gold
Posts: 732
This week I was driven from airbridge to airbridge between 2 internal AA flights at DFW in a very nice car. It was definitely a CK agent who escorted me. Totally unnecessary on a 50 minute connection as the gates weren't that far apart as it turned out. It turned out to be a very nice, if somewhat OTT, flight to ORD as I was the first on board and the cabin crew treated me like I was some kind of VIP.
crazyanglaisy is offline  
Old Sep 13, 2017, 5:13 pm
  #167  
 
Join Date: Oct 2009
Location: Ottawa, Canada
Programs: BA Silver - hard drop from GGL :( SPG Gold, Hilton Diamond, AC E50k
Posts: 567
Originally Posted by dbthebolt
I'm still getting inconsistent CK help in the US. It seems to arrive on the short internal legs, where help is not needed. For the most part, passenger-facing AA staff have no idea what GGL is. Does anyone know if the quid pro quo between CK & GGL will be formalized to provide some consistency of service, or will it be the luck of the draw? Any help most welcome.
Luck of the draw... doubt it they will formalise anything (why should they?). I have a friend who is CK, he usually gets nada from BA, most of the time, so he doesn't (nor do I) see the point in formalising anything.

Besides, doubt AA would be too keen on it. CK is quite hard to get vs GGL is much easier. I easily requalify for GGL but don't think I would easily make CK, even if I was US based...
LondonCanuck is offline  
Old Oct 2, 2017, 1:29 pm
  #168  
 
Join Date: Dec 2009
Location: Arizona
Programs: BA (GGL G4L), AA (Gold), HH (Diamond); Marriott (Gold)
Posts: 3,011
Received my first such treatment today. I missed my connection in CLT by about 20 Minutes, and was driven from the gate to the lounge in an Escalade or similar SUV, etc. It gave me a few extra minutes in the lounge which was much appreciated! Entered straight into the lounge via the kitchen...
dylanks is offline  
Old Oct 28, 2017, 5:54 am
  #169  
 
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,721
I'm in CLT tomorrow, weather permitting, and have 45 mins to clear from gate 3 to 6. Bet I don't get escorted!

No mention of anything today at JFK. Standard emerald on my boarding pass and no mention at any lounges etc.
They called for 5 CK members to board first but as there's nothing to indicate I was one of those 5, I didn't move.
xenole is offline  
Old Oct 29, 2017, 10:41 am
  #170  
 
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,721
As expected, nothing at JFK, LAX, BOS, LAX, PHX, RDU and CLT. Made my 10 min connection just now without a problem, all by myself.

Only seen one person actually board as a CK so far over the last 2 days with all but one of my flights mentioning it.
xenole is offline  
Old Oct 29, 2017, 10:59 am
  #171  
 
Join Date: Dec 2004
Programs: BA GGL, A3*G, Mucci de l'expertise des Apps
Posts: 3,363
Originally Posted by xenole
As expected, nothing at JFK, LAX, BOS, LAX, PHX, RDU and CLT. Made my 10 min connection just now without a problem, all by myself.
In F?
Airprox is offline  
Old Oct 29, 2017, 4:44 pm
  #172  
 
Join Date: Oct 2017
Programs: BA CCR/GGL
Posts: 54
Have done about 5 trips from ORD-LHR in BA F connecting in from another US airport on AA Domestic First and have not received any CK treatment. It would be great if there is something formalized but highly doubt it will happen.
baflyer123 is offline  
Old Oct 30, 2017, 1:45 am
  #173  
 
Join Date: Dec 2004
Programs: BA GGL, A3*G, Mucci de l'expertise des Apps
Posts: 3,363
Originally Posted by baflyer123
Have done about 5 trips from ORD-LHR in BA F connecting in from another US airport on AA Domestic First and have not received any CK treatment. It would be great if there is something formalized but highly doubt it will happen.
Well you wouldn't get anything at an AA outstation connecting to ORD, and once you get to ORD you are no longer travelling with AA you are now a BA passenger, so you won't see them there either.
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Old Oct 30, 2017, 6:13 pm
  #174  
 
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,721
Originally Posted by Airprox
In F?
Yes.
xenole is offline  
Old Oct 31, 2017, 11:05 am
  #175  
 
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,721
On a PHL-PHL flight at present. 2 CKs on board as they were being chatted to before boarding.
My boarding pass just indicated Emerald on the screen when scanned.

So no idea really how AA figures out GGL=CK on occasion when it doesn't seem to sow if anything beyond gold/OWE.
xenole is offline  
Old Oct 31, 2017, 11:07 am
  #176  
Moderator: British Airways Executive Club
 
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,233
Originally Posted by xenole
On a PHL-PHL flight at present.
Short flight?
LCSinTexas likes this.
golfmad is offline  
Old Oct 31, 2017, 11:38 am
  #177  
 
Join Date: Jul 2011
Location: LHR / LAS
Programs: BA GfL, GGL/CCR
Posts: 2,409
Bit ot and apologies if this is discussed elsewhere ,sort of related

HadCLT lax 2 times. Didn't need it obviously but nice. Lax and JFK a few times, again nice touch by AA.
I do wonder if aa trying to target other
ow customers

Last edited by crazyarmadillo; Oct 31, 2017 at 12:02 pm
crazyarmadillo is offline  
Old Oct 31, 2017, 12:23 pm
  #178  
Moderator: British Airways Executive Club
 
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,233
Originally Posted by crazyarmadillo
Bit ot and apologies if this is discussed elsewhere ,sort of related

HadCLT lax 2 times. Didn't need it obviously but nice. Lax and JFK a few times, again nice touch by AA.
I do wonder if aa trying to target other
ow customers
I had a lot of this earlier in the year but nothing whatsoever in the last 3-4 months with quite a number of sectors spanning locations including CLT, LAX, JFK, ORD and MIA.
golfmad is offline  
Old Oct 31, 2017, 1:35 pm
  #179  
 
Join Date: Feb 2009
Location: London & San Francisco
Programs: BA GfL (GGL&CCR)
Posts: 40
I had a short connection yesterday from remote terminal at LAX (T5 for regional jets) onto another AA flight (T4) and there was a very nice CK lady waiting for me, driven to the other gate in c. 10 mins instead of the 25+ on the bus
Quin is offline  
Old Nov 1, 2017, 11:56 am
  #180  
 
Join Date: Jul 2009
Programs: BAEC Silver, IHG Diamond
Posts: 7,721
Originally Posted by golfmad
Short flight?
Run by Philadephia Airlines, who, as with Yorkshire Airlines, don't feel the need to fly anywhere else
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