Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
May 9, 2017, 6:54 am
#2476
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Are you in a household account in which the 13-year old already has a profile including his date of birth?
May 9, 2017, 9:49 am
#2478
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Then one thought which came to mind was this: Can you add a person to your Family and Friends list without specifying a date of birth? (I can't test this because I'm not in a HHA.)
If you can, then one possible workaround might be to add him to your F&F list without a date of birth (so that he might actually be a distinct person from the person who's actually a member of the HHA), and then book for the person on the F&F list as an adult.
If you can, then one possible workaround might be to add him to your F&F list without a date of birth (so that he might actually be a distinct person from the person who's actually a member of the HHA), and then book for the person on the F&F list as an adult.
May 9, 2017, 11:50 am
#2479
Join Date: Dec 2011
Posts: 79
Then one thought which came to mind was this: Can you add a person to your Family and Friends list without specifying a date of birth? (I can't test this because I'm not in a HHA.)
If you can, then one possible workaround might be to add him to your F&F list without a date of birth (so that he might actually be a distinct person from the person who's actually a member of the HHA), and then book for the person on the F&F list as an adult.
If you can, then one possible workaround might be to add him to your F&F list without a date of birth (so that he might actually be a distinct person from the person who's actually a member of the HHA), and then book for the person on the F&F list as an adult.
May 10, 2017, 3:43 am
#2480
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,992
Attempting OLCI today, I'm unable to print or save my boarding pass.
I'm travelling from Germany to the UK, on a British passport, and make this journey every week.
I'm travelling from Germany to the UK, on a British passport, and make this journey every week.
May 10, 2017, 7:47 am
#2481
Join Date: Oct 2005
Location: UK
Programs: BA Silver, IHG Diamond, Hilton Gold,
Posts: 558
I had a similar issue flying both ways between London and Amsterdam. I was able to check-in but not get the boarding pass online, on the app or at the self check-in machines at the airport. At the airport the agent could not see anything wrong with the booking and were able to print the boarding passes. I phoned the Exec Club who said they had this reported multiple times and it was being investigated. Sounds as though its still not fixed.
May 10, 2017, 8:39 am
#2482
Join Date: Dec 2011
Posts: 79
Then one thought which came to mind was this: Can you add a person to your Family and Friends list without specifying a date of birth? (I can't test this because I'm not in a HHA.)
If you can, then one possible workaround might be to add him to your F&F list without a date of birth (so that he might actually be a distinct person from the person who's actually a member of the HHA), and then book for the person on the F&F list as an adult.
If you can, then one possible workaround might be to add him to your F&F list without a date of birth (so that he might actually be a distinct person from the person who's actually a member of the HHA), and then book for the person on the F&F list as an adult.
Nonetheless, on the upteenth attempt I was able to push through a reservation on wife's BA account with one young adult this morning. Made res for myself and one child on my account. Oddly this is exactly how I made reservations for my family in February when I booked AA on BA. Not sure what conclusions to draw from all this work! Thanks again.
May 10, 2017, 1:24 pm
#2483
FlyerTalk Evangelist
Join Date: Mar 2000
Posts: 17,427
BA site is showing
for me at the moment... not only is this annoying but the page is returned as a '200'. Web developers and other geeks out will know that (a) this ruins your search engine results if Google happens to trawl your site with this page running and (b) it wrecks any automated detection of site failures.
So, we have a broken website, with a broken 'the website is broken' page.
Code:
ba.com - please try again Sorry, there seems to be a technical problem. Please try again in a few minutes. We apologise for any inconvenience.
So, we have a broken website, with a broken 'the website is broken' page.
Any ideas? It's become annoying enough that I was going to try a different browser.
May 10, 2017, 1:33 pm
#2484
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,147
FYI only ... An odd one from here regarding Seat Assignment. I've discussed this with the BA Twitter Team and their Web Support Team have been made aware.
New CW booking, but MMB is only showing me an F cabin [and won't scroll down] and our BA-assigned seats are showing as "undefined".
.
.
New CW booking, but MMB is only showing me an F cabin [and won't scroll down] and our BA-assigned seats are showing as "undefined".
.
.
Getting a bit annoyed now.
May 12, 2017, 9:20 am
#2485
Join Date: Mar 2013
Location: US of A
Programs: Delta Diamond, United 1K, BA Blue, Marriott Titanium, Hilton Gold, Amex Platinum
Posts: 1,775
I keep getting a similar error message in Chrome if -- after searching for an Avios award ticket -- I try searching for an award ticket between different city pairs. I have to sign out of my account and back in to do a new search.
Any ideas? It's become annoying enough that I was going to try a different browser.
Any ideas? It's become annoying enough that I was going to try a different browser.
May 12, 2017, 10:15 am
#2486
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,147
FYI only ... An odd one from here regarding Seat Assignment. I've discussed this with the BA Twitter Team and their Web Support Team have been made aware.
New CW booking, but MMB is only showing me an F cabin [and won't scroll down] and our BA-assigned seats are showing as "undefined".
.
.
New CW booking, but MMB is only showing me an F cabin [and won't scroll down] and our BA-assigned seats are showing as "undefined".
.
.
May 13, 2017, 12:07 am
#2487
Join Date: Oct 2015
Location: Vale of Glamorgan
Programs: BAEC Gold
Posts: 2,992
When I showed the message on the BA app to the check-in agent at T5 (a really lovely lady, by the way, who made me feel genuinely appreciated for flying BA) she told me that she sees this from time to time, they don't know why it happens and it's just one of many little issues that never seem to get fixed.
May 13, 2017, 2:29 am
#2489
Join Date: Jan 2007
Posts: 4,709
Just back from my trip to the UK and, needless to say, there was nothing wrong with my passport details and nothing on the check-in agent's system to suggest that it needed to be checked.
When I showed the message on the BA app to the check-in agent at T5 (a really lovely lady, by the way, who made me feel genuinely appreciated for flying BA) she told me that she sees this from time to time, they don't know why it happens and it's just one of many little issues that never seem to get fixed.
When I showed the message on the BA app to the check-in agent at T5 (a really lovely lady, by the way, who made me feel genuinely appreciated for flying BA) she told me that she sees this from time to time, they don't know why it happens and it's just one of many little issues that never seem to get fixed.
May 13, 2017, 3:14 am
#2490
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,147
EDIT = Helpful chap from Twitter Team has phoned me, and has re-assigned seats ... which now show in MMB and MyFlights, even if not in MMB
Oh, and it's a 4-class 777.
Last edited by T8191; May 13, 2017 at 5:03 am