Jan 3, 2015, 5:46 am
Last edit by: Maluku_Flyer
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
11 Oct 18 Severe glitch prevents booking of flights see post #3318
Airports served by oneworld or BA partners that are not recognised on the Avios redemption search
AYQ, HID, KWL, RMQ, FTE, DAD, TSV
3 Jun 18 ... "Print Boarding Pass" generates a blank field where the BP should be! Clicking "Print" generates, predictably, a blank sheet of paper!
Mac/Safari (EDIT, 3 Jun: Solution is to "Email BP", which initially shows blank as well, but the email contains the full BP.) Same again on 3 Sep 18, and same fix!
27 Nov ... Can not search for a flight on the updated BA.com website interface , after inputting all informations ( destinations , paxs and dates etc) it pretended to load and then just reverts back to the home page with all fields now cleared. iMac/Safari
Claiming missing avios pages not working [Link]
22 Sep 16, see Post 2005. Hotel Avios giving different results depending on which page you view. Mac/Safari.
6 October 16 Cannot pay by paypal when doing redemptions
.May 18. Login to BAEC generates error message (Mac/Safari) although works on 2nd attempt. Noted at >>> https://www.flyertalk.com/forum/brit...l#post29777401
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
May 17, 2017, 10:10 am
#2506
Join Date: Jan 2010
Posts: 3,190
Mouse Scroll Wheel
Over the last little while, the mouse scroll wheel has stopped scrolling most ba.com pages. (There is at least one page that still scrolls with it "Find our cheapest fares" and all other sites and apps scroll just fine with it, so I don't believe it is "user error!")
Anyone else noticed this?
rb211.
Anyone else noticed this?
rb211.
May 17, 2017, 12:11 pm
#2507
Join Date: Mar 2009
Location: JAX
Programs: Ex-BA/AA/CP/LY staff, BA Executive Club Blue, IHG Diamond, Marriott Silver, Chick-fil-A Red
Posts: 3,588
May 18, 2017, 1:47 am
#2509
Company Representative
Join Date: Jun 2015
Posts: 462
what routes were you searching for, as we have some issues with certain routes recently but a fix went up this morning which may have cleared the issue. If not then get back to me via PM with the details and we will investigate.
Also which browser are you using to access BA.com as this may have caused the problem.
regards
Gavin
May 18, 2017, 1:53 am
#2510
Company Representative
Join Date: Jun 2015
Posts: 462
I can't remember when I last hit so many IT errors (and with such poor error handling) as I have done with BA in the last two days. If I were BA I'd be quite worried about whether complexity has run out of control and the systems are becoming too hard to maintain.
Two problems posted above. Then my son's executive club number shows up during all the booking screens, then as "add number" later (same on another booking too). Then three seats selected in booking were "unavailable" when the booking was confirmed, but empty when I went back in to reserve them again.
Latest error, while booking an Avios flight (just before the Amex card verification screen), this beautifully handled failure:
Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Hi,
I am very sorry to hear your , seemingly, multiple issues , if still not rectified can you please PM me your EC number and the date you tried to book , then we can look into the logs and try to figure what is going on .
kind regards
Gavin
Reference #3.5df89c50.1494933027.3bd3263
Two problems posted above. Then my son's executive club number shows up during all the booking screens, then as "add number" later (same on another booking too). Then three seats selected in booking were "unavailable" when the booking was confirmed, but empty when I went back in to reserve them again.
Latest error, while booking an Avios flight (just before the Amex card verification screen), this beautifully handled failure:
Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
Hi,
I am very sorry to hear your , seemingly, multiple issues , if still not rectified can you please PM me your EC number and the date you tried to book , then we can look into the logs and try to figure what is going on .
kind regards
Gavin
Reference #3.5df89c50.1494933027.3bd3263
May 18, 2017, 5:03 am
#2511
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,147
FYI only ... An odd one from here regarding Seat Assignment. I've discussed this with the BA Twitter Team and their Web Support Team have been made aware.
New CW booking, but MMB is only showing me an F cabin [and won't scroll down] and our BA-assigned seats are showing as "undefined".
New CW booking, but MMB is only showing me an F cabin [and won't scroll down] and our BA-assigned seats are showing as "undefined".
ba.com is really creaking these days, and I suspect the residual IT team are in overload. I was looking earlier this morning for Reward flights, and various things went 'dysfunctional' during the processes. I gave up looking.
May 18, 2017, 5:05 am
#2512
Join Date: Jan 2007
Posts: 4,709
When I goto BA.com I currently get the following:
However..... there is no box to tick 
Validation question
Sorry to interrupt you, we need to check you are a real person before you can continue.
Please tick the box below. If you are then presented with any other questions, please answer them and click 'Verify'.
Sorry to interrupt you, we need to check you are a real person before you can continue.
Please tick the box below. If you are then presented with any other questions, please answer them and click 'Verify'.
May 22, 2017, 2:16 pm
#2513
Join Date: Feb 1999
Location: New York, NY, AA 4MM PLT, BA Gold, VS Gold, Hilton Gold, SPG Gold, Marriott Gold, Hyatt Platinum, IHG Platinum, CC Gold
Posts: 1,098
I am continuing to report problems with the BA AARP discount. For example, the $130 discount on WTP fares does not show on BOS-LHR depart July 5th and return July 14th despite fares showing as "discounted." There are many other examples. Are others experiencing this problem?
May 23, 2017, 8:50 am
#2514
Company Representative
Join Date: Jun 2015
Posts: 462
Thanks for raising this. I've reported it to support and they'll look in to it.
Thanks
Simon K
May 28, 2017, 4:12 pm
#2515
Join Date: May 2017
Posts: 2
I hope that BA can offer some help.
May 29, 2017, 8:58 am
#2516
Join Date: May 2017
Posts: 2
Login issue resolved
Tried again this morning and it worked correctly.
Jun 2, 2017, 4:33 am
#2517
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,532
Not directly related to the website, but didn't want to start a new thread.
I now got the second pre-flight email for my upcoming flight tomorrow. Anyone else?
I now got the second pre-flight email for my upcoming flight tomorrow. Anyone else?
Jun 2, 2017, 4:44 am
#2518
Join Date: Jan 2010
Location: Ealing
Programs: Usual Amex Cent. GGL.
Posts: 1,489
because of my VPN BA.com initially shows up as Russian/Russian. When I change this to United Kingdom/English it changes to United Kingdom/Russian. I have to change it a second time
Jun 5, 2017, 12:40 pm
#2519
Join Date: Apr 2017
Posts: 3
Almost 2 months now and this is still the only thing I see on ba.com. Every link you see in this picture takes me to the same page. Logging in takes me to the same page. Am I going crazy? is there something I'm missing? I make a living as a software engineer and I can't figure out how to log in to this website
Jun 6, 2017, 8:34 am
#2520
Join Date: Jul 2014
Location: Cape Cod
Programs: Free agent
Posts: 1,535
Almost 2 months now and this is still the only thing I see on ba.com. Every link you see in this picture takes me to the same page. Logging in takes me to the same page. Am I going crazy? is there something I'm missing? I make a living as a software engineer and I can't figure out how to log in to this website